Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,896 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,896 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how Sternglas GmbH made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very stylish and good quality”

Helpful Report

Posted 1 year ago

Moin Anonymous, thank you for this great review :) We send best wishes from Hamburg!

Posted 1 year ago

“Great service and fast delivery!”

Helpful Report

Posted 1 year ago

Moin Ireneusz, how nice that you are so satisfied :) we are thankful for the 5-star review ! Best wishes from Hamburg!

Posted 1 year ago

“Great website, easy to order and fast delivery.”

Helpful Report

Posted 1 year ago

Moin Andy, we are always happy about your customer feedback on our website and are so grateful for this positive review :) thank you very much and best regards from Hamburg!

Posted 1 year ago

“Excellent watches of Sternglas! In a short time i bought 3 beautiful high quality excellent watches by Sternglas. They are so awesome that it becomes almost a New adiction to want to buy a 4th and 5ft. I become greedy of it :-) I have to put my fingers on my wallet and realise that i have to pay my other bills too. My very very big compliments to the team of Sternglas. And maybe a tip: when i am a custummer who buys more often, could you make an 'member club' where you get some extra's or for a lower price? It helps on both sides :-) Good Luck and make more beautyness ! Jos M.F. de Vries, Nijmegen, Holland.”

Helpful Report

Posted 1 year ago

Moin Jos, wow - what great feedback! We are really thrilled and say THANK YOU! Reading such words touches us deeply and drives us even more to create great watches for you:) We are very happy to take your suggestion regarding a Member Club on board and pass it on to our team. Such suggestions from you as a community are important to us and we are always happy to receive them. We wish you lots of fun with your 3 STERNGLAS timepieces and look forward to when it is possible to add the fourth ;) Best wishes from Hamburg to Holland!

Posted 1 year ago

“I ordered a watch and received it. A few days after wearing it, the winding stem was broken. I'm really disappointed. This is not a qualitative watch and for 200 euros it is a scam....”

Helpful Report

Posted 1 year ago

Moin Hervé, oh no, that doesn't sound good at all and shouldn't happen! :( We apologize very much for this! As I can see, there was unfortunately a delay in receiving feedback from our customer service due to understaffing. Let us solve your problem together! We would be delighted if you could simply contact us again by email at support@sternglas.com! We are sure to find a good solution! Best wishes from Hamburg!

Posted 1 year ago

“The watch looks wonderful and arrived in a short time. Thanks for your work!”

Helpful Report

Posted 1 year ago

Moin Jordi, thank YOU for this great review :) We are so pleased to read how happy you are with your new STERNGLAS watch! Best wishes from Hamburg!

Posted 1 year ago

“Looks nice but arrived with the crown lose. Made me worry about the quality.”

Helpful Report

Posted 1 year ago

Moin Imad, thank you for your feedback :) that doesn't sound good - let's see what we can do! Please contact us with your order number so that we can take a look at it together and find a good solution. Just send an email to support@sternglas.com! We want you to be happy with your watch and look forward to helping you! Best wishes from Hamburg!

Posted 1 year ago

“Watch is beautiful! The only complaint I have is the noise from moving around. I have other automatic watches with no issues in noise, but this one does fairly make a decent amount of noise when moving. Other than that high quality and beautiful watch”

Helpful Report

Posted 1 year ago

Moin Anonymous, thank you for your feedback :). I understand your concerns - I had to get used to the audible sound as well. Yet, It is not uncommon for your watch to make sounds, and in some mechanical movements, these sounds are actually necessary. The reason for this is the presence of clearance spaces between the individual components. These small spaces are necessary for the parts to move freely and regularly. Due to these clearance spaces, the rotor can be distinctly heard during certain movements. I hope we were able to help you with this and that you enjoy your automatic watch :) Best wishes from Hamburg!

Posted 1 year ago

“Just what I wanted. Simple elegant design and no clutter . Very fast shipping and very sensible packing”

Helpful Report

Posted 1 year ago

Moin Miguel, such a great review - many thanks to you for it :) We wish you much joy with your STERNGLAS watch & best regards from Hambrug!

Posted 1 year ago

“Seem to be a great company, very good comunication and fast dispatch.”

Helpful Report

Posted 1 year ago

Moin Craig, what a great appreciative review! Thanks a lot :) Best wishes from Hamburg!

Posted 1 year ago

“The timepiece is very beautiful. Unfortunately, I’m not keeping it for myself as it’s a gift for my nephew who is graduating college and starting his first job.”

Helpful Report

Posted 1 year ago

Moin Scott, what a wonderful idea to give it as a graduation and first job present :) we are delighted that our STERNGLAS watch can now be your nephew's companion and say thank you for your great review :) Maybe the next STERNGLASS timepiece will be for yourself ;) Best wishes form Hamburg!

Posted 1 year ago

“A delivery issue meant I didn't get the watch but they gave a full refund so all good.”

Helpful Report

Posted 1 year ago

Moin David, we apologize for the problems with the shipping and the inconvenience caused! So sorry for that! We would have been delighted if the watch had reached you! As I have seen, we were able to refund the amount and hopefully resolve the matter for you. If you have any other concerns, please get in touch with us :) Best regards from Hamburg!

Posted 1 year ago

“La montre est vraiment belle,très classe,je suis très content”

Helpful Report

Posted 1 year ago

Moin Pascal, thank you for this nice review :) we are very pleased that you like your STERNGLAS watch that much! Best wishes from Hamburg! :)

Posted 1 year ago

“Gorgeous watches with amazing quality.”

Helpful Report

Posted 1 year ago

Moin Stacey, thank you for these kind words and the fantastic 5-star-rating :)! Best wishes form Hamburg!

Posted 1 year ago

“The look and feel of the watch is excellent.”

Helpful Report

Posted 1 year ago

Moin Tyler! Thank you for your great feedback! We are delighted to hear that you like the look and feel of your new STERNGLAS watch. We hope it lasts you long! Best regards from Hamburg!

Posted 11 months ago

“Sternglas is a good alternative for those looking for an alternative to the more expensive Bauhaus watch brands, highly recommended. I also want to point out the good service I experienced which is equally important to many of us. Sarah comes across as very helpful and friendly and was more than happy to answer the questions I had in a timely manner, both before and after I made the purchase. Finally, the watch arrived quickly in the UK after being shipped, and there were no additional custom or VAT fees to pay as Sternglas had already arranged for all to be covered (included in the purchase price - as stated).”

Helpful Report

Posted 1 year ago

Moin Rune! Thank you for your detailed and thoughtful feedback! We're delighted to hear that you consider Sternglas a strong alternative to pricier Bauhaus brands and that our service left such a positive impression. Sarah will be thrilled to know her friendly and helpful support made your experience even better—it's exactly the standard we strive for. We're also glad the shipping process to the UK was seamless and hassle-free, with no extra fees to worry about. Knowing that you’re satisfied both with your watch and the overall experience means a lot to us. If you have any further questions or need assistance in the future, we're always here to help. Best regards from Hamburg!

Posted 11 months ago

“L'ho ricevuto in tre giorni. Ottimo orologio, molto bello e ottima organizzazione.”

Helpful Report

Posted 1 year ago

Moin Ettore! Grazie mille per il tuo feedback! Siamo felicissimi di sapere che hai ricevuto il tuo orologio in soli tre giorni e che sei soddisfatto sia del design che della nostra organizzazione. Se hai bisogno di ulteriori informazioni o assistenza, siamo sempre a tua disposizione. I migliori saluti da Amburgo!

Posted 11 months ago

“The tachymeter has a nice looking dial but is overpriced in my opinion. I would be happy paying $200-$240 for this piece. After spending $340 I don't feel like I have gotten my money's worth. The movement could be better and there are better movements out there for this price range. My suggestion is do more research than I did. Over all I decided to keep it.”

Helpful Report

Posted 1 year ago

Moin Anonymous, thank you for your feedback :) It's unfortunate that we couldn't meet your expectations with your Sternglas watch. Our prices are calculated from many components, including the cost of the parts, shipping, customs and currency conversion, as well as the design process, production, service, and more. Our prices are really fairly calculated and we give our best we to guarantee our good price-performance ratio. Compared to other brands in the industry we offer really good prices :) Maybe that will clarify things a little! If you have any further questions we are always available :) Best wishes from Hamburg!

Posted 1 year ago

“With an excellent communication and an real attention to details, Sternglass is for sure a company I like as a customer.”

Helpful Report

Posted 1 year ago

Moin Arnaud! Thank you for your kind words! We're thrilled to hear that our communication and attention to detail made such a positive impression on you. Knowing that we’ve earned your trust and appreciation as a customer means the world to us. If there’s anything more we can do for you, don’t hesitate to reach out. Best regards from Hamburg!

Posted 11 months ago

“Excelente, muy satisfecho.”

Helpful Report

Posted 1 year ago

Moin Francisco! ¡Muchas gracias por tu comentario! Nos alegra saber que estás muy satisfecho con tu reloj. Si necesitas algo más o tienes alguna pregunta, no dudes en contactarnos. ¡Los mejores saludos desde Hamburgo!

Posted 11 months ago

Sternglas GmbH is rated 4.8 based on 2,896 reviews