Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,444 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,444 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simplicity beauty combined. I love my Sternglas.”

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Posted 1 year ago

“Sternglas offers an excellent value for the price with beautiful craftsmanship and nice looking watches.”

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Posted 1 year ago

“High quality watches”

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Posted 1 year ago

“Never thought I would buy from a micro-brand. But I saw the Naos and thought it was gorgeous. Then on the same week that I started my new office job the Naos XL launched. Twas a match made in heaven. I love the watch. And plan to get another Sternglas in the future.”

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Posted 1 year ago

“I am very pleased with this watch. It is beautiful and I get compliments for it. Shipment arrived safely and fast. Joost”

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Posted 1 year ago

“The whole purchasing and returning experience is very smooth. I got the watch within the expected delivery day. Even though I decided to not keeping it, the returning process is very easy and I got my refund within a week. Thanks a lot for providing such a great experience.”

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Posted 1 year ago

“Very happy with this watch it is precise and it is all good.”

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Posted 1 year ago

“The overall fit and finish is very nice however the second hand does not land on the minute markers and is extremely disappointing The watch is being sent back The watch is also made in china and not Germany The advertisement is less than genuine”

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Posted 1 year ago

Moin Robert, Thanks for your feedback! We are really sorry to hear that you're not satisfied with your timepiece. Here a little information: In production, the second hand is pressed onto the second pinion. While it is theoretically possible to align it perfectly with the markings on the dial, it is a highly complex and time-consuming process that is typically reserved for high-end watches with four-digit price tags. Furthermore, since the second hand moves every second, even a tiny discrepancy of a thousandth of a millimeter can cause the hand to deviate by 1 mm after 1,000 seconds. This is unfortunately normal in everyday use, as the second hand can be influenced by environmental factors such as magnets (e.g., in electronic devices) and others. It is not feasible for us to achieve greater precision while staying within our price range. We consulted our watchmaking workshop to inquire about the possibility of adjusting the second hand afterwards. The watchmaker informed us that it is technically possible but not recommended, as it would require disassembling the entire watch. Moreover, due to natural influences, the hand could potentially deviate again after some time, rendering the adjustment temporary. You are welcome to return the watch free of charge. We also offer various quartz models without a second hand, which might suit your preferences. :) Feel free to reach out if you have any further questions. We hope we could provide some clarity! The fact that you thought that our watches were completely made in Germany is probably a misunderstanding, here is a link that will hopefully clear things up :) https://www.sternglas.com/pages/our-production Best wishes from Hamburg

Posted 11 months ago

“My husband loves his new timepiece!”

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Posted 1 year ago

“I was looking for a quality Bauhaus watch to start my collection and after scouring the internet for days, the clear winner was Sternglas. I couldn’t be happier with my purchase.”

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Posted 1 year ago

“Love the design and quality”

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Posted 1 year ago

“One of the best microbrand :)”

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Posted 1 year ago

“Satisfied with my order, got it fast and in a convenient manner.”

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Posted 1 year ago

“It is always good to find ones path home. That is what Sternglas means for me.”

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Posted 1 year ago

“I ordered the Berlin for my son. He is a new watch collector and absolutely loves the elegant dress watch, especially that the days can be in German or English. Beautiful watch and great service. Thank you”

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Posted 1 year ago

“I ordered a Naos White and it was shipped very quickly as promised. However, it was stuck in a warehouse in another city for over two weeks with little reason as to why. I suspected customs but was never given an answer by Sternglas. They were very responsive to my email inquiries, but I wish they could have either told me that this kind of thing happens frequently, or given me some time estimate (as I had no idea whether the watch would ever be delivered), or pushed for the watch to clear customs more quickly. The day before I finally got notice it was leaving that warehouse, I had decided I was going to request a refund if it didn’t arrive in the next week. I’m quite pleased with the product itself, just was disappointed by the time it took to deliver (over 3 weeks) and the lack of transparency about they the delivery process was taking so long.”

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Posted 1 year ago

Moin Adrian, First of all, it's nice to hear that you like your watch so much after its long journey. We are very sorry that we could not give you more detailed information regarding your order status, this is always a bit difficult with external suppliers, but we can tell you that we are working on it :). We hope it's gonna work better next time! Best wishes from Hamburg

Posted 11 months ago

“The team at Sternglas is amazing to work with. I just received my watch and I'm IN LOVE! Thank you for making an affordable yet very well build Bauhaus classic.”

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Posted 1 year ago

“Nice design and good quality:)”

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Posted 1 year ago

“Enjoying the watch. Look forward to wearing it for years to come.”

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Posted 1 year ago

“I recently purchased a watch with a truly unique and attractive face. It was the Hamburg Ergo. Nothing like it anywhere on the market, and very reasonably priced. I assume that the watch is of sufficient quality that it will last the remainder of my life (I'm 64). If so, then I will be a very satisfied customer.”

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Posted 1 year ago

Sternglas GmbH is rated 4.8 based on 2,444 reviews