Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,895 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The watch arrived in a couple of weeks and no problem at all.”

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Posted 3 years ago

“Very quick turn around considering I am living on the other side of the planet! Watch was exactly how described! Only thing I would have liked is a lume on hour/minute hands! Otherwise a excellent execution! Greetings and thanks from downunder, Servus Edmund”

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Posted 3 years ago

“I have bought 4 products so far, only one was faulty.”

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Posted 3 years ago

Moin Radu, thanks for your feedback! The fact that one of the 4 watches was defective is of course annoying and does not meet our standards! However, we are pleased that we were able to solve the problem and wish you lots of fun with your timepieces :). If you have any further questions, please feel free to contact us at any time! Best wishes from Hamburg

Posted 1 year ago

“Fantastic watch, sleek and stylish. A timeless collectible that can be worn on any occasion formal or casual. Very fast delivery to London.”

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Posted 3 years ago

“The company are super flexible about changing the strap your watch comes on - really a symbol of how the customer is central to the brand. Also I think the watches and straps are so well designed - even the ones I don't like!”

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Posted 3 years ago

“This is a beautiful timepiece - delightful in every way. On the practical side it keeps time exceptionally well for an automatic watch and is very easy to read. Everything from ordering until the watch arrived - very swiftly given I'm in Australia - was friendly and easy. I'm very happy with the new watch - and suspect it will not be my last Sternglas timepiece. Thank you! 🙂”

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Posted 3 years ago

“Even though they make some of the most beautiful watches ever, especially for Bauhaus fans, the service wasn't as good. Before I sent the watch back the communication was good, prompt, and on point. Until the moment they sent me the link for the Return address, to which I sent the watch back through regular post, It wasn't after two days after I registered the return that they sent me an email that the return would be handled via DHL. As I already sent them an email when I posted the watch through Montenegro Post and sent them the Tracking Number, that info didn't much matter to me, and of course I was hoping that the watch would reach them soon. That was a mistake as they actually didn't track the watch at all, and also never accepted the package apparently as it returned back to me in Montenegro after two months of traveling. Also, on the package there was a note from Deutsche Post that nobody came to pick up the package at the post office. So, the watch is back with me after two months since I sent it to Germany, and I am going to keep it like it is, as I don't have any energy left to deal with the matter. And it is a shame as the watches are beautiful, and I hoped to buy more, but it is what it is.”

Helpful Report

Posted 3 years ago

Hi Ivan, thanks for your message! We are very sorry for the inconveniences! We offer insured returns via DHL. You returned the parcel yourself, which is why we didn't have access to its tracking and information. We would have liked to process your return quickly and easily and give you a better experience with us. If you have any questions or concerns, please get in touch with us :) We are always happy to help! We're happy that you find our watches so beautiful and maybe we can inspire you again in the future! Best wishes from Hamburg!

Posted 1 year ago

“Un reloj elegante y con calidad”

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Posted 3 years ago

“As with previous purchases Well designed and quickly delivered Encouraging repeat purchases FH”

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Posted 3 years ago

“I really love that one.”

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Posted 3 years ago

“Qualité, ponctualite”

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Posted 3 years ago

“What a beautifully designed and made watch from a small and caring company in Hamburg. Absolutely worth to consider and buy.”

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Posted 3 years ago

“An excellent Bauhaus wristwatch with extremely high-quality details and processing quality. Expectations were more than met.”

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Posted 3 years ago

“The most beautiful watch I’ve ever owned!”

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Posted 3 years ago

“I am very satisfied with my purchasing experience and the short time in which the watch was delivered.”

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Posted 3 years ago

“Great quality, friendly service, and quick shipments. Love my timepiece and strap.”

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Posted 3 years ago

“Simple and effective”

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Posted 3 years ago

“They were very efficient with the delivery process and the product was collected in good condition”

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Posted 3 years ago

“Excellent communication and service. Upon my request, they gave me the option to buy a watch with a silver milanese strap, instead of the black leather one. The shipment of the watch was fast and the packaging was very good.”

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Posted 3 years ago

“Nothing to point to the watch itself, or the packaging. Only the strap seems a little fragile, wobbling a lot on the attachment to the watch lugs, despite the material being of good quality.”

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Posted 3 years ago

Sternglas GmbH is rated 4.8 based on 2,895 reviews