Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hotel was tidy and clean. Because of covid I was the only business guest. Breakfast was very good. The price for overnight stay was very good and low”

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Posted 4 years ago

“Hotel is nice, clean and the rate was great!”

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Posted 4 years ago

“Found online for last minute overnight reservations. Price was less than all the other sites I checked! Started by text notification and process was quick and easy! Will definitely remember to check and use this site again!”

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Posted 4 years ago

“Easy and everything handled.”

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Posted 4 years ago

“No complications when checking into the hotel. Felt like it was super easy and found a good deal during Memorial Day weekend.”

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Posted 4 years ago

“Snaptravel found a good rate at a nice, upscale hotel over the Memorial Day weekend. Location was good, and even better, the hotel had a very good, low weekend parking rate in a busy Mid-Atlantic city. The only hiccup was that the hotel wanted to charge an early check-in fee. I suspect that had I booked directly with the hotel, reception would have waived the fee.”

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Posted 4 years ago

“Snap travel found us a reduced rate at our preferred hotel. Everything went smoothly. Top notch!”

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Posted 4 years ago

“Recently used snap travel app with booking a hotel during the busy Memorial Day holiday. Snap Travel not only helped found me a room, but saved me money.”

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Posted 4 years ago

“My experience with snaptravel this past Saturday was unbelievably HORRIBLE. I went to Downtown Cleveland for my anniversary. I booked hotel couple days in advance. At 3pm I attempted to check in to Hotel. I was advised by hotel that snaptravel had cancelled my reservation one day prior for some unknown reason. I got on phone with customer service in which I was then referred to "urgent care team". I waited in hotel lobby for over 3 HOURS waiting to be "relocated". Finally after 3 calls by me I was put on "priority". At about 730pm I was contacted by snaptravel urgent team and advised there was nothing they could do for me besides give me a refund. They could not give me a reason behind the mistake that was made regarding my reservation. By the time I was advised there was nothing snaptravel could do every single hotel downtown was booked and I was stranded 3 hours away from home in Michigan. My evening with my wife was ruined and the trip was a disaster because of snaptravel. For my inconvenience they gave me $27 in credit which didn't even cover the cost for parking that I already paid for at the hotel which was a waste of my money. The customer service was unbelievably horrible. I sat in hotel lobby for over 3 HOURS waiting for a resolution. The hotel manager came and talked to us and basically said we had to leave if we didn't hear back from snaptravel soon. It was somewhat embarrassing. The entire trip was a disaster and already ruined. I ended up booking a hotel near the airport and calling it a night. Waste of a trip because of snaptravel. Thanks”

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Posted 4 years ago

Hi there, we are sorry for the trouble caused. It looks like our support team was already in touch with you and helped resolved it by issuing a full-refund on May 29th. Please let us know if there’s anything we can do for you in the future.

Posted 4 years ago

“Good will use it again.”

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Posted 4 years ago

“Price was good and very easy to book hotel. I liked the fact that I received email with information, will use again.”

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Posted 4 years ago

“Great stay will use again”

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Posted 4 years ago

“Paulette Isom: customer service was amazing. Response was quick and satisfying.”

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Posted 4 years ago

“I booked my hotel through Snaptravel and got the best rate possible at the time of reservation. I arrived at my hotel and had no issues with checking in. Everything went smoothly. Even when I had to cancel on of my reservations, I got a refund back as they promised. No issues with it at all. Would highly recommend.”

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Posted 4 years ago

“I love Snaptravel it's so easy and quick with great price options cheaper than the other travel places!!! I will definitely recommend!!! And I got $30 off my next purchase I love to save and deals!!! Will be using again!!!”

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Posted 4 years ago

“Snaptravel helped save me money and time along with the hassle of dealing with the front desk for a reservation.”

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Posted 4 years ago

“Snaptravel will save you a few dollars per night for your hotel but don’t expect any help if anything goes wrong. Their customer service is horrendous. We booked a non cancellable non amendable hotel and accidentally booked 1 day earlier than we meant. They would not budge in the least saying it was hotel policy. The hotel changed the dates for us on our reservation while Snaptravel wasted my time with their policy.”

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Posted 4 years ago

“Fiabilidad y mejores precios con respecto a otras páginas”

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Posted 4 years ago

“Made my booking extremely simple. Will definitely utilize again 😊”

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Posted 4 years ago

“veloce ed efficiente”

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Posted 4 years ago

Super.com is rated 4.5 based on 6,078 reviews