Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Snaptravel is amazing! My Airbnb reservation canceled on me and Snaptravel helped me find a hotel sick with a beautiful price!”

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Posted 4 years ago

Thank you, Makayla, for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“I had a great experience with Snaptravel. I booked a last minute trip to Charleston and was able to get a room at a hotel I already had a reservation for 50.00 less a night.”

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Posted 4 years ago

Thank you for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“Cause we get a good reservation”

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Posted 4 years ago

Thank you, Evelyn, for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“Free upgrade because I was in a smoking room but wanted a non smoking room.”

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Posted 4 years ago

Thank you, Warren, for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“My wife and I booked a room through snap travel because we knew we would need a place to rest on our long drive from point A to point B. We booked the day before and prepaid and received the confirmation number and were even followed up with a text message about our booking confirmation. We arrive at the motel around midnight and we were exhausted. We get to the window to check in with our confirmation number and the front desk clerk tells us that they are sold out. He claims he informed the booking site to stop excepting the reservation for his motel because he has been sold out and can not accommodate us. So we tried to contact someone from the website to help us and we had NO luck. I began to look for other options out there and all hotels in the area were sold out as well. We were in the middle of Bakersfield,CA and did not feel comfortable sleeping in our car out there. Both my wife and I were both too tired to continue on. So the man at the front desk noticed this and told us hey we have a room under construction in the back it has a bed and working bathroom you can take that. With our situation and being stuck where we were we had to take it. We get to the room we first noticed that the door had been kicked open and then was kind of fixed but it left a 1 inch gap between the frame and the door. The bathroom door had a huge hole in it. Only 3 of the lights in the room worked, the smell was awful it was a mixture of cigarette smoke, corn nuts and old urine. The sinks or tube did not drain, the carpet was so thick with dirt that you wouldn't want to walk on it with bare feet. With door not closing all the way we had to barricade our self in the room with a table and a chair. It was awful. My wife got rest I stayed up to stand guard because there were alot of shady characters around the place. The police showed up in the area for one call or another at least twice. I don't blame the motel because they did there best help us when they did not have to. The Snaptravel.com people should of handled all of this better. They should have a 24 hour customer support phone number. They should have communicated to us that the motel was sold out. This website us untrustworthy I believe and I would not use them again. My confirmation number is B3405734 so it not be said they have no record of me booking with them”

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Posted 4 years ago

Hi Vincent, Thanks for reaching out. We've now assigned your case to our Urgent Care team and they will reach out to you shortly with next steps. In the future, please type in “Agent” in your existing chat conversation for immediate assistance. At that time, one of our 24/7 live agents will be happy to assist you.

Posted 4 years ago

“I booked Park MGM for the weekend through Snaptravel and it was super convenient. They texted me the day before check with links to the hotel and parking and because I booked a month before we got free parking. It was a great experience and I'd use snap travel again. Thanks!”

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Posted 4 years ago

“Finding and booking a nice, affordable hotel was very easy. I've never used the site before but now it will be my go to!! No hidden fees or surprises! I appreciate that after some disastrous hotel stays.”

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Posted 4 years ago

Thank you, Penny, for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“Reliable and saved me a lot of money!!”

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Posted 4 years ago

“Easy to navigate. Great price! No hidden fees”

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Posted 4 years ago

Thank you for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“I was very pleased at the rate for the location . What I'm not pleased about is that right around the time my grandson and I were ready for dinner the power went off and kitchen closed down We had to get in the car ( he was in his pajamas) and g0 look for food which took a bit of time and I spent money on fast food so neither of us ate. Breakfast at hotel yhe next morning was over priced and cold I love b the deal.but I think a comped stay is in order.last they lock you in behind gates at 10...very inconvenient”

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Posted 4 years ago

“I like your service.”

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Posted 4 years ago

Erkhes, thank you for the great review! We're so happy you enjoy the service!

Posted 4 years ago

“Transaction, confirmation and check in was smooth. No hidden fees. I did a staycation and this was cheaper than our "Kamaaina" rate. I hope to save with Snaptravel in the near future.”

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Posted 4 years ago

Thank you for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“Great sale they gave me And a very easy check out in the app”

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Posted 4 years ago

David, thank you for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“I use snaptravel for the first time never heard of it but got a really good price everything was taken care of when I got to the hotel”

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Posted 4 years ago

Thank you, Edward, for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“Easy to use!”

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Posted 4 years ago

Thank you for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“We missed out on our room block, snaptravel helped us save over $100 off the current room price! I'm not sure what the room block cost was but I bet we payed less.”

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Posted 4 years ago

Melissa, thank you for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“Amazing deals compare to anyone else! Website Super easy to use! No hidden fees. No problem in checking in the hotel! 100% Recommend!”

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Posted 4 years ago

Kendra, thank you for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“Checking in was a breeze saved a ton of money spent a great weekend at a great resort”

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Posted 4 years ago

Thank you, Julie, for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“Snaptravel made it so easy by sending all the information in one email that I could reference so that everything went smoothly.”

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Posted 4 years ago

Thank you for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

“Excellent and helpful.”

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Posted 4 years ago

Thank you for the great review! We're so happy you enjoyed the service!

Posted 4 years ago

Super.com is rated 4.5 based on 6,078 reviews