“Communication and responsiveness was very good. Took a little longer to arrive than anticipated but was also around christmas time. Followed up quickly when I was lost a part and arranged replacements. Thank you.”
Hi Nina,
Thank you for your thoughtful 4-star review!
We appreciate your understanding regarding the holiday delays, and we're glad to hear that our communication and follow-up met your expectations. Your feedback is important to us, and we’re here to help.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“Returns have been challenging, as I had to wait around all day for a courier to show up. I was sent the wrong product and had to wait for a new product to be sent out which has delayed my renovations. I really like the products available on blue space but there are some areas that can be improved in regards to returns and even just a thank you credit for being sent the wrong product and having to muck around with emails and phone calls and chat bots and live chats.”
Hi Olivia,
Thank you for your feedback. We sincerely apologise for the challenges you encountered with your return and the delay in receiving the correct product. We understand how frustrating this can be, especially when you're in the midst of renovations.
I can see that the incorrect bottle trap you received was due to a supplier error with the labelling on the box. Our team promptly ordered a replacement, which was successfully delivered on 13/2.
When customers wish to return bulky or fragile items such as the concrete basin on your order - due to a change of mind, incorrect size, or otherwise - a courier must be used.
Your input about improving our returns process and acknowledging customers for their patience is invaluable. We are continually working on enhancing our services to provide a better experience for our customers.
If there's anything else we can assist you with, please reach out to support@thebluespace.com.au. We genuinely appreciate your support of our products and hope to serve you better in the future.
Kind Regards,
The Blue Space Team
Hi Jerzy,
Thank you for your fantastic 5-star review!
We’re thrilled to hear that our customer support made a positive impact on your experience. Quick resolutions are what we strive for, and it's great to know we delivered on that.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Adam,
Thank you for your amazing 5-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“I’ve ordered a few times from The Blue Space. They have always been very responsive and helpful and offer great pricing. I’m always kept informed about exactly how my order is going, and it’s very much appreciated. Recently I placed an order in the afternoon and realised the next morning I had forgotten something. When I contacted the support team to see if I could add the additional item, my prior order was already being packed (so fast, which is great). But Ellie was kind enough to offer me a voucher for free shipping on the order of the additional item. Amazing customer service, and always friendly. Thanks again!!”
“I have had nothing but positive experiences with purchasing on multiple occasions for the past 4 years with blue space. Communication is easy through emails which are replied usually within a day and issues resolved in a timely fashion. I haven’t needed to use any warranty claims so can’t comment. Seamless ordering to delivery.”
Thank you for your amazing 5-star review!
We're so pleased you have had a great shopping experience with The Blue Space over the years. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“Asking for a review before the item has even arrived because it sat in the warehouse for a week is a bad idea.
I have no idea whether the item is any good because it hasn’t arrived yet. Maybe I’ll get another request to review it again when it’s actually been sent.”
Hi Catherine,
Thank you for taking the time to share your thoughts. We completely understand your frustration with the delay in receiving your item and the timing of our review request. We always aim to ensure a smooth shopping experience, and we appreciate your feedback as it helps us improve.
Once your item arrives, we genuinely hope it meets your expectations. Please don’t hesitate to reach out to us if you have any questions or concerns in the meantime.
Kind Regards,
The Blue Space Team
“Delivery was terrible. It took a ridiculous amount of time for my order just to be packed. It was only simple door handles. Once it was dispatched, it was delivered very quick.”
Hi Emma,
Thank you for sharing your experience with us. We sincerely apologise for the delay you faced regarding the dispatch of your order.
At The Blue Space, we strive to ensure a smooth and efficient process for our customers, and we regret that we fell short this time. We appreciate your understanding and are glad to hear that once dispatched, your items were delivered quickly.
If you have any further concerns or need assistance, please don’t hesitate to reach out to support@thebluespace.com.au. Your satisfaction is very important to us.
Kind Regards,
The Blue Space Team
Hi Ali,
Thank you for your amazing 5-star review!
We're so pleased the team were able to assist you with your query. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“We always have a great customer experience with The Blue Space and Jacinta really went out of her way to assist with any queries along the way. Thanks for all your help Jacinta :)”
Hi Rachael,
Thank you for your amazing 5-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Thank you for your amazing 4-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Rose,
Thank you for your amazing 4-star review!
We're so pleased we were able to resolve your issue. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Kerry,
Thank you for your amazing 5-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“Advertised a product as being in stock which was not actually the case. Ordered very early January and it took 3 weeks to arrive whilst the Blue Space waited for the product to arrive from the supplier to them before on delivering it to me. The Blue space helped out by refunding the cost of postage but did not provide an update on this to us unless I chased it up.”
Hi Paul,
Thank you for your feedback. We apologise your order didn’t meet your delivery expectations.
At The Blue Space, we're proactive about delivery delays. With a Sydney warehouse brimming with stock and our dedicated delivery team, we dispatch thousands of products within 24 hours (Monday - Friday) from our In Stock range.
For items not in our stock, we depend on our supply partners to hold stock and dispatch within 48 hours. However, in recent times, even well-managed supply chains face shipping delays and stock shortages. Since most renovation products in Australia partly depend on overseas supplies, we advise placing your orders early to avoid renovation project delays.
If you need further assistance with your order, please reach out to support@thebluespace.com.au.
Kind Regards,
The Blue Space Team
“product delayed and still has not arraive keep getting a run around from supplier and freight company.
Two months on and we still dont have our product”
Hi George,
Thank you for sharing your experience. We sincerely apologise for the delay you've encountered with your order and understand how frustrating this can be.
At The Blue Space, we aim for timely deliveries and effective communication. Unfortunately, unforeseen circumstances can occur with couriers. I can see that our team has been working diligently to rectify the issue once we were made aware of the missing-in-transit issue. I can see that your replacement order has now been delivered.
Your satisfaction is important to us, and we appreciate your patience and understanding in this matter. If you need further assistance with your order, please reach out to support@thebluespace.com.au.
Kind Regards,
The Blue Space Team
“The Blue Space is an effective way to purchase bathroom products. The only 2 problems were that 1: delivery was delayed because one product was not available until a much later date so the delivery timeline was blown out and 2: the dispatch team did not update me about this until I asked. Once I had the information the problems were solve and we adjusted the order appropriately. Also the tracking app wasn't working for me. If they had let me know about the delay in a good time and the app was working, I would have given a 5 out of 5.”
Hi Sarah,
Thank you for your constructive 4-star review!
We appreciate your feedback regarding the delivery delay and the update process. We strive to keep our customers informed, and we’re sorry to hear that communication fell short in this instance. We're also working to improve our tracking app to enhance the overall experience.
We're glad to hear that once you had the necessary information, things were resolved smoothly.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Cath,
Thank you for your amazing 5-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“Brittany has been extremely helpful since I raised the issue with the product I purchased. She was very responsive, friendly, and resolved the issue I had. The customer service I received was exceptional.”
Hi Jean,
Thank you for your wonderful 5-star review!
We’re thrilled to hear about your positive experience with Brittany and our team. Exceptional customer service is our priority, and it’s great to know we were able to assist you effectively.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Stevie,
Thank you for your amazing 5-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“I just wanted to share how helpful Ciara from your customer support team was with our most recent order. We consistently receive amazing service from The Blue Space with all our project orders!
We also love how easy your website is to use and the fantastic product selection that perfectly suits our various project styles.”
Hi Bron,
Thank you for your amazing 5-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
