Hi there!
Thank you for your wonderful 5-star review! We're thrilled to hear that you found our delivery process quick and appreciated the helpful text message.
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Thank you for your amazing 5-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Mo,
Thank you for your amazing 5-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“Melita was very helpful with my queries about timing my delivery to suit my schedule. I love that I can find all the products I want for my en-suite renovation all in one place. Can't wait to get it started! :-)”
Hi there!
Thank you so much for your fantastic 5-star review! We're delighted to hear that Melita could assist you with your delivery timing and that you found everything you need for your ensuite renovation all in one place.
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“I have placed many orders with The Blue Space for my renovations, communication and delivery of orders has been great. I had an issue with the supplier delivering the wrong size custom vanity, Brittany has been wonderful at organising my replacement vanity and has communicated at every step of the way. Can’t recommend them more for any renovation products!”
Hi Jodi,
Thank you for your wonderful 5-star review! We’re thrilled to hear that you’ve had a positive experience with our communication and delivery throughout your renovations.
We’re also glad that Brittany was able to resolve any issues with your custom vanity and keep you updated at every step. Your recommendation means the world to us!
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Thank you for your amazing 5-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Rachel,
Thank you for your review. We apologise your order didn’t meet your delivery expectations. Upon reviewing the status, I see that you have ordered items that are ‘In Stock with Supplier,' and the advised dispatch timeframe was 4-8 business days. Upon dispatch, your order took 4 business days to arrive to WA from our Sydney warehouse.
We're excited to share that we now offer an Express Shipping option for small items at checkout! This service is available on our website and provides a faster alternative to regular post.
If you need your items urgently, we recommend utilising our 'In Stock' filter when browsing for your products online. To explore our full range of 'In Stock' products, please visit the following link: https://www.thebluespace.com.au/collections/in-stock-fast-delivery
If you have any other concerns or questions, please don’t hesitate to reach out.
Kind Regards,
The Blue Space Team
“Super professional customer service. I would not hesitate to highly recommend The Blue Space. I am very happy with the customer care and the products. I’ve now purchased several times from them 😁”
Hi Miriam,
Thank you for your amazing 5-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“excellent service, very helpful and responsive when it comes to inquiries and delivery was reasonably quick ~ 1week, my only issue is my customer log in, the system still didn't send me the login codes.”
Hi Conrad,
Thank you for your wonderful 5-star review! We're delighted to hear that you found our service helpful and responsive, and that your delivery was prompt.
We're sorry hear you did not receive any codes to login to your account. Most likely the login codes are being sent to your spam folder, or the email address on file is incorrect. Our team is here to assist you, so please don't hesitate to reach out to support@thebluespace.com.au.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“I had a great experience with Melita this afternoon discussing online how I unfortunately purchased wall tops that had spindles that were too short which my plumber installed anyhow causing the handle covers to not stay on and that I needed to now purchase the extended wall tops with extended spindles. The Blue Space kindly offered me a discounted price on the additional purchase which was totally unexpected and greatly appreciated!”
Hi Jacqueline,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that Melita was able to assist you with a discounted offer for a new order so that your installation could continue smoothly as planned. Customer satisfaction is our top priority, and it's wonderful to know we could make your experience a positive one.
We look forward to helping you again in the future!
Kind Regards,
The Blue Space Team
Hi Mark,
Thank you for your amazing 5-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
Hi Gaye,
Thank you for your amazing 5-star review!
We're so pleased you had a great shopping experience with The Blue Space. We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“Going above and beyond. We ordered the Siciliy Giada tiles from The blue space which we received and are beautiful tiles. We were contacted by our builder yesterday, who said we were short 5 tiles to complete our project and needed these tiles urgently so the tiler could finish the job without coming back. Melita and Chloe from The Blue Space worked on this all day, and conversed several times with myself and with the supplier in Brisbane, and organised a box for me to collect asap. I managed to get the tiler these tiles within 24 hrs from the initial process. Thank you so much Melita and Chloe for going the extra mile, you have one happy customer!”
Hi Viktoria,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that Melita and Chloe provided you with exceptional service and got those beautiful tiles to you in record time. Your satisfaction is our priority, and it’s fantastic to know that our team could assist you in completing your project seamlessly.
We look forward to being a part of your future home improvement ventures!
Kind Regards,
The Blue Space Team
“Due to Christmas/New Years there was a delay in my order, to be expected at that time of year. My order somehow went astray once I got the notice it was being packed to send. After a couple of phone conversations and some investigating from Ellie, it was agreed that a new one would be sent out as the other one had gone missing. I would like to thank Ellie for her time and diligence in following this matter up for me. My product arrived today and I'm grateful for the numerous emails keeping me up to date with how my order was going.”
Hi Sandi,
Thank you for your detailed 4-star review!
We appreciate your understanding regarding the holiday delays, and we're glad to hear that Ellie was able to assist you effectively throughout the process. Keeping our customers informed is important to us, and it's wonderful to know you felt supported.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“After this experience, I probably wont purchase through Blue Space again. One of my items took 4 months to arrive. Most of my order took over 6 weeks to arrive (got told, sorry we forgot to order your item), despite there being a pre-Christmas delivery guarantee. I found returning items an arduous process and took a lot of my time following up to get them to process the refund.”
Hi Derryn,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustrating experience you’ve had during your order and returns process. It's clear that we fell short of our usual standards, and we completely understand how delays and lack of communication can add stress, especially during renovations.
We have now processed your three returns. If you need further assistance, please contact support@thebluespace.com.au, and we’ll make it a priority to assist you.
Kind Regards,
The Blue Space Team
Hi Natalie,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you faced with your order and delivery. It’s clear we did not meet your expectations, and we sincerely apologise for any inconvenience this has caused you.
We had some issues last month with tile samples being mislabeled which is what caused you to receive the wrong sample. Please rest assured that we are looking into this matter to ensure it doesn't happen again in the future.
I can see that your most recent delivery was sent with Australia Post and successfully delivered on 7/2; with there being an "Authority to Leave" on the delivery, there was no need to be present to accept the parcel.
If you have any further concerns or require assistance, please feel free to reach out to support@thebluespace.com.au. Your feedback is invaluable in helping us improve our services.
Kind Regards,
The Blue Space Team
“Communication and responsiveness was very good. Took a little longer to arrive than anticipated but was also around christmas time. Followed up quickly when I was lost a part and arranged replacements. Thank you.”
Hi Nina,
Thank you for your thoughtful 4-star review!
We appreciate your understanding regarding the holiday delays, and we're glad to hear that our communication and follow-up met your expectations. Your feedback is important to us, and we’re here to help.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
“Returns have been challenging, as I had to wait around all day for a courier to show up. I was sent the wrong product and had to wait for a new product to be sent out which has delayed my renovations. I really like the products available on blue space but there are some areas that can be improved in regards to returns and even just a thank you credit for being sent the wrong product and having to muck around with emails and phone calls and chat bots and live chats.”
Hi Olivia,
Thank you for your feedback. We sincerely apologise for the challenges you encountered with your return and the delay in receiving the correct product. We understand how frustrating this can be, especially when you're in the midst of renovations.
I can see that the incorrect bottle trap you received was due to a supplier error with the labelling on the box. Our team promptly ordered a replacement, which was successfully delivered on 13/2.
When customers wish to return bulky or fragile items such as the concrete basin on your order - due to a change of mind, incorrect size, or otherwise - a courier must be used.
Your input about improving our returns process and acknowledging customers for their patience is invaluable. We are continually working on enhancing our services to provide a better experience for our customers.
If there's anything else we can assist you with, please reach out to support@thebluespace.com.au. We genuinely appreciate your support of our products and hope to serve you better in the future.
Kind Regards,
The Blue Space Team
Hi Jerzy,
Thank you for your fantastic 5-star review!
We’re thrilled to hear that our customer support made a positive impact on your experience. Quick resolutions are what we strive for, and it's great to know we delivered on that.
We look forward to being a part of your next home improvement project.
Kind Regards,
The Blue Space Team
