TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Possibly the best customer service I have ever experienced via chat. The agent was fast and addresses my order within a few messages. Thank you for your excellent service.”

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Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Lisa! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our customer service. We are so glad to hear that our agent was fast and addressed your order efficiently. Your satisfaction is our top priority, and we are delighted to have provided you with excellent service. Once again, thank you for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“Shopping experience was fine, however DHL sent my insoles to the wrong town. Now I have no idea how long before they actually get here. My feet hurt!”

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Posted 1 year ago

Thank you so much for taking the time to rate TheInsoleStore with 4 stars, Rose! We truly appreciate your feedback and your support. We apologize for any inconvenience caused by the mishap with DHL. We understand how frustrating it can be when your package doesn't arrive on time, especially when you're in need of relief for your feet. We show that your order is expected to arrive on 9/25/24, and your tracking details will continue to update through final delivery of your order. If there is anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to our customer support team at Help@theinsolestore.com. We're here to help! Thank you again for choosing TheInsoleStore. We sincerely hope that once your insoles arrive, they provide the much-needed comfort and relief you deserve.

Posted 1 year ago

“I had no problem.”

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Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore! We truly appreciate your support and are delighted to know that you had a wonderful experience with us. "I had no problem" is fantastic to hear, as providing a seamless and hassle-free shopping experience is one of our top priorities. We are glad that everything went smoothly for you, and we hope to continuously meet or exceed your expectations in the future. Once again, thank you for your kind words and for choosing TheInsoleStore. If you have any further questions or need assistance with anything, please feel free to reach out to us. We're here to help!

Posted 1 year ago

“Good sevide, propmpt delivery. Helpful responses on the chat. It appeared to be aperson rather than a bot”

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Posted 1 year ago

Thank you so much for giving TheInsoleStore a 5-star rating, Eirian! We greatly appreciate your positive feedback and are thrilled to hear that you had a good experience shopping with us. We pride ourselves on providing excellent service and ensuring prompt delivery to our valued customers. Our customer support team strives to be as helpful as possible, and we're glad to hear that you found our responses on the chat to be beneficial. Rest assured, all messages are handled by real people, not bots. Once again, thank you for choosing TheInsoleStore. We hope to serve you again in the future!

Posted 1 year ago

“Actually sent the product they advertised, unlike some Amazonian type places. Shipped faster than expected, but was in a soft pack so the box got crushed. My only concern with that is if it would be an issue if I had a return. Overall, I'm about to order 2 more sets just to make sure I am good for a few years.”

Helpful Report

Posted 1 year ago

Thank you so much for your exceptional 5-star rating of TheInsoleStore, Chad! We appreciate your feedback and are thrilled to hear that you had a positive experience with us. We understand your concern about the packaging during shipping, and we apologize for any inconvenience caused. Rest assured, if you ever need to make a return, our customer support team will gladly assist you, ensuring a hassle-free process. Your loyalty to our store means a lot to us, and we would be more than happy to assist you in ordering additional sets. We strive to provide products that will serve you well for years to come. Once again, we truly appreciate your feedback and we look forward to serving you with outstanding products and service in the future.

Posted 1 year ago

“Great store, only the one carry the insole I'm looking for.. Items arrive in timely manner and very good fitting insole.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Marietta! We are thrilled to hear that we were able to meet your expectations and carry the exact insole you were looking for. It's great to know that the items arrived promptly and that you found the insoles to be an excellent fit. We truly appreciate your support and the time you took to share your positive experience with us. If there is anything else we can assist you with or any other products you need, please don't hesitate to reach out. We look forward to serving you again in the future!

Posted 1 year ago

“I was thrilled to find the “bunion” socks at TheInsoleStore.com! I first purchased these at least a decade ago, and have been wearing them a couple of times a week. They’re still in good shape, but my feet seem to have grown a bit since I’ve thrown them in the dryer. So I’m so excited that TheInsoleStore.com had exactly what I needed; I was in and out of there in 5 minutes. I love it when vendors make my life so easy!! Thanks so much TheInsoleStore.com!! C. Waller”

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Posted 1 year ago

Thank you so much for your wonderful 5-star review of TheInsoleStore! We are thrilled to hear that you were able to find exactly what you needed and that your experience was quick and easy. We're glad to know that you have been wearing our "bunion" socks for a decade and that they are still in good shape. We truly appreciate your support and we look forward to serving you again in the future. Thanks again for choosing TheInsoleStore.com!

Posted 1 year ago

“Sent me coupon that didn't work at time of purchase”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Heidi! We show that one of our customer service representatives was able to retroactively apply your discount code to your order. We apologize that it did not work at checkout, and we are always available to assist you in the future at Help@theinsolestore.com should anything else come up in the future. We appreciate your business!

Posted 1 year ago

“Quick and easy shopping-----------and easy to find what the doctor said to use.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your support and loyalty as a valued customer. We are thrilled to hear that you found our shopping experience quick and easy, and that you were able to easily locate the specific insoles recommended by your doctor. Your satisfaction is our top priority, and we are delighted to have met your expectations. Thank you once again for taking the time to share your positive experience with us. We look forward to serving you again in the future!

Posted 1 year ago

“The process to add my order was fine. Pretty easy in fact. My suggestion that would make it better is to offer quatity discounts, especially to loyal customers.”

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Posted 1 year ago

Thank you so much for rating TheInsoleStore with 4 stars, Sonia! We truly appreciate your feedback and are delighted to hear that you found the process to add your order to be fine and pretty easy. We understand that offering quantity discounts, especially to our loyal customers, would enhance your experience even further. Your suggestion is highly valuable to us, and rest assured that we will take it into consideration for future improvements. Once again, thank you for your support and valuable input. We are here to provide the best service possible and look forward to serving you again in the future.

Posted 1 year ago

“Love the insole store! I ordered online and received my items in just a couple of days. They have a great selection of products and I easily found exactly the insoles I wanted.”

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Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Mary! We truly appreciate your support and are thrilled to hear that you love our store. It brings us great joy to know that you had a positive online shopping experience and received your items in just a couple of days. We pride ourselves on providing a wide range of high-quality products, and we're glad you easily found the insoles you wanted. Thank you once again for your kind words and for choosing TheInsoleStore!

Posted 1 year ago

“The Insole Store offers a large selection of insoles and a detailed description of each. I like that my orders ship the same day that I place the order. I buy all my insoles from TheInsoleStore. I've never been disappointed.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give us a 5-star rating, Robin! We truly appreciate your kind words and your continued loyalty as a customer of TheInsoleStore. We are thrilled to hear that you enjoy our large selection of insoles and find our detailed descriptions helpful. It is our goal to provide you with all the information you need to make the best choice for your comfort and support needs. We take great pride in our prompt shipping and are delighted that you appreciate the quick turnaround time. We are thrilled to have you as a loyal customer and are here to serve you whenever you need new insoles. Your satisfaction is our top priority, and we are delighted that you have never been disappointed with your purchases. Thank you once again for your wonderful review, Robin! We look forward to serving you again soon.

Posted 1 year ago

“Great experience so far!”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Harold! We truly appreciate your feedback and are thrilled to hear that you had a great experience so far. It means a lot to us that you took the time to share your satisfaction. If there's anything else we can assist you with or any further feedback you'd like to provide, please feel free to reach out. We're here to help! Thanks once again for choosing TheInsoleStore!

Posted 1 year ago

“I love the way my feet feels”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, James! We truly appreciate your kind words and continued loyalty as a customer. "I love the way my feet feels" - Your words mean the world to us! We're thrilled to hear that our insoles have made such a positive difference for your feet. We strive to provide the best products to ensure maximum comfort and support, so it's fantastic to know that we've succeeded in achieving that for you. Once again, thank you for being an outstanding customer and for sharing your experience. We look forward to serving you with more exceptional products and customer service in the future!

Posted 1 year ago

“It was Excellent”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Debbie! We truly appreciate your support and are thrilled to hear that your experience with us was excellent. Your satisfaction means the world to us, and we are always here to help you find the perfect insoles for your needs. If you have any further questions or require any assistance, please don't hesitate to reach out to us. Thanks again for choosing TheInsoleStore, and we look forward to serving you in the future!

Posted 1 year ago

“I still have not received my order and I am wondering if it has been delivered to the wrong address”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback, Joyce! We are so sorry to hear that you have yet to receive your order, and we will be reaching out to you privately to provide you with an update and to ensure we get this resolved for you. We appreciate your business!

Posted 1 year ago

“Received the wrong Insoles”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback! We are so sorry to hear that you received the incorrect insoles in your order. We will be reaching out to you privately to ensure that you receive the correct item and to resolve this matter for you. We appreciate your business!

Posted 1 year ago

“Easy to find the right insole. Delivery was prompt and on time.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of TheInsoleStore, Ronald! We really appreciate your feedback and we're thrilled to hear that you had an easy time finding the right insole for your needs. It's great to know that our delivery was prompt and arrived on time. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help and provide you with the best products and service. Thank you again for choosing TheInsoleStore!

Posted 1 year ago

“The Insole Store recieved my business online purchases as the website seemed official and legit to order online. The Insole Store had more variety on insoles to help me order more than one type of product to help resolve the pain in my feet. Easy to order off their userfriendly format. I look forward to trying out both products once they arrive inside both cowboy boots and shoes. Thank you MSJ”

Helpful Report

Posted 1 year ago

Thank you so much for leaving us a fantastic 5-star rating for The Insole Store, Margie! We really appreciate your kind words and are delighted to know that our website seemed official and trustworthy for your online purchases. We strive to provide a wide variety of insoles to cater to different needs, and we are glad that you found multiple products to help resolve the pain in your feet. We are thrilled that you found our website user-friendly and had a seamless ordering experience. We can't wait for you to try out both products once they arrive. We hope they provide the much-needed comfort and support to your cowboy boots and shoes. Once again, thank you for choosing The Insole Store. We truly value your business and look forward to serving you in the future!

Posted 1 year ago

“Website is easy to navigate.They have a large selection with lots of information to help you choose .”

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Posted 1 year ago

Thank you so much, Travis, for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're glad to know that our website is easy to navigate and that our large selection, along with the abundance of information provided, helped you choose the perfect insoles. Your satisfaction is our utmost priority, and we look forward to serving you again in the future.

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,453 reviews