Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

“The website is easy to navigate”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Jean! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. We also appreciate your feedback about our website being easy to navigate. We strive to make the online shopping experience as seamless as possible for our valued customers like yourself. Once again, thank you for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“Great shopping expierence again. I am still awaiting the arrival of insolse.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate TheInsoleStore with 5 stars, Dave! We truly appreciate your feedback and are delighted to hear that you had a great shopping experience once again. We hope you love your order when it arrives to you. Thank you again for choosing TheInsoleStore. We look forward to providing you with exceptional service in the future!

Posted 1 year ago

“N only can I not review a product I have not actually received yet the, current climate of receiving constant nagging emails from ordering a simple product online asking for reviews and “stars” makes me very unlikely to order products from your store in the future. I want a simple process of ordering a product. I expect that product to work. I really don’t have time or interest to write positive reviews for your products that I haven’t had an opportunity to try so that you can generate more sales. How would you feel if every time you purchased a product or service you were hounded for reviews rather than just being able to enjoy the product or service, assuming you actually receive it.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback, Tristan! This review is asking you to rate your shopping experience with TheInsoleStore. We send out another email asking to review your product after it has been delivered and our customers have had an opportunity to try it out. We sincerely apologize for any inconvenience or grief our request of a review has caused you. We send out these review requests so we can gather feedback on the service we are providing to our customers to ensure the best level of customer care possible, but there is never an obligation to respond to our requests to rate your experience or product. If we can ever be of assistance with anything, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

“When will they arrive?”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We show that one of our associates was able to touch base with you regarding the status of your order. If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist. We appreciate your business!

Posted 1 year ago

“Company chooses to ship with the cheapest carrier, DHL. They are cheap for a reason, they suck. If you're okay waiting for a week or more to get items when they get lost then order away, not me.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with TheInsoleStore, Brian. We truly appreciate customers like you who share their thoughts and allow us the opportunity to improve our services. We apologize for any inconvenience caused by choosing to ship your order with DHL. We understand that delays in delivery can be frustrating, especially when items get lost. Rest assured, we take your feedback seriously, and we will reevaluate our shipping options to ensure a more efficient and reliable service in the future. We show that one of our Customer Service associates has touched base with you regarding your order, and we assure you we will ensure your order arrives to you successfully. Once again, thank you for bringing this matter to our attention. Your feedback allows us to continually improve, and we hope to have the opportunity to serve you better in the future!

Posted 1 year ago

“Quick and reliable!”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Heather. We greatly appreciate your support and are thrilled to hear that you found our service quick and reliable! Your loyalty as a customer means the world to us, and we are truly grateful for your continued trust in our products and services. Thank you once again for your wonderful review, Heather! We look forward to serving you in the future.

Posted 1 year ago

“Easy as pie! (Although I’ve never been able to actually make pie, so not sure about that metaphor!) 😁”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Jennie! We truly appreciate your support and recommendation. Your feedback means the world to us! We're thrilled to hear that your shopping experience with us was a breeze. Thank you once again for choosing TheInsoleStore. We hope to have the pleasure of serving you again in the future!

Posted 1 year ago

“easy to buy product popped right up”

Helpful Report

Posted 1 year ago

Thank you so much for your recent 5-star rating of TheInsoleStore, Charles! We greatly appreciate your kind words and your loyalty as our customer. It is wonderful to hear that you found our website easy to use and that the product you were looking for popped right up. Your satisfaction is our top priority, so we are delighted to know that we were able to meet your expectations. We look forward to continuing to provide you with exceptional products and service in the future!

Posted 1 year ago

“Easy to navigate website and easy to place order. I made an error in my order and they returned my inquiry immediately. Excellent service.”

Helpful Report

Posted 1 year ago

Thank you so much for awarding TheInsoleStore with a stellar 5-star rating, Dawn! We are truly grateful for your positive feedback and your support. We're thrilled to hear that you found our website easy to navigate and placing your order was a breeze. At TheInsoleStore, we strive to provide a user-friendly experience, so it's wonderful to know that we succeeded in making your shopping journey hassle-free. Furthermore, we are delighted to hear that our customer service team promptly addressed your inquiry when you encountered an order error. Providing excellent service is a top priority for us, and we're always here to assist you in any way we can. Once again, thank you for choosing TheInsoleStore and for taking the time to share your experience with us. We hope we can continue to exceed your expectations in the future!

Posted 1 year ago

“I was very impressed with customer service at TheInsoleStore.com. I had some questions and they were answered in a timely and thorough manner by Sherylyn and Brian. Their emails were warm and professional and I appreciated their explanations to my questions and concerns.”

Helpful Report

Posted 1 year ago

Thank you so much for your exceptional 5-star rating of TheInsoleStore! We truly appreciate your support and we're thrilled to hear that you had a positive experience with us. We're glad to know that you were impressed with our customer service. Sherylyn and Brian are fantastic members of our team, and they always strive to provide timely and thorough assistance to our valued customers. It's wonderful to hear that their warm and professional emails were able to address your questions and concerns completely. Thank you once again for your kind words. Your satisfaction means the world to us, and we look forward to serving you again in the future.

Posted 1 year ago

“was good experience but i would like to see more offers on discounts !! we are retired”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Gregory! We truly appreciate your support and are thrilled to hear that you had a good experience shopping with us. We completely understand your desire for more offers on discounts, especially as retirees. We value your feedback and will certainly take it into consideration while planning future promotions. Our goal is to provide the best value to our customers, and we'll strive to offer more enticing deals that cater to your needs. Thank you once again for choosing TheInsoleStore, and we are grateful for your support. If you have any further suggestions or questions, please feel free to reach out to us. We're always here to help! Best regards, The InsoleStore Team

Posted 1 year ago

“Ordering again was easy, I've ordred before, and the order arrived in a timely manner. The only real glitch so to speak was that I did not receive an email telling me my order had shipped. I used your service to help make a suggestion on what to try this time.”

Helpful Report

Posted 1 year ago

Thank you so much for giving TheInsoleStore a 5-star rating, John! We truly appreciate your continued support and loyalty as a customer. We are delighted to hear that ordering again was an easy process for you, especially since you have ordered from us before. We are also pleased to know that your order arrived in a timely manner. We apologize for the glitch you experienced with not receiving an email notification about your order shipment. We do show that a confirmation email was sent to the email address on your order when it shipped out. Sometimes our orders are filtered to Spam/Junk and Promotions email folders, so we always urge our customers to check those folders as well. Thank you for relying on our services to make a suggestion for your latest purchase! Your trust in us means a lot, and we are glad we could assist you in finding the perfect product this time around. Once again, thank you for your superb rating and for being a loyal customer. We look forward to serving you again in the future!

Posted 1 year ago

“It was very easy to find what I was looking for.”

Helpful Report

Posted 1 year ago

Thank you so much, Jeannine, for giving us a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you found your shopping experience at TheInsoleStore to be top-notch and that it was very easy to find what you were looking for. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future!

Posted 1 year ago

“Web site is user friendly. Product descriptions are thorough. Visuals of the products AND their use were helpful.”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star review of TheInsoleStore, Toni! We sincerely appreciate your feedback and are thrilled to hear about your positive experience. We're glad that you found our website user-friendly and the product descriptions thorough. We would also like to take this opportunity to express our gratitude for your loyalty as a customer. Your continued support is what drives us to continually improve and deliver exceptional service. Once again, thank you for your wonderful review. We look forward to serving you again in the future!

Posted 1 year ago

“Easy to purchase”

Helpful Report

Posted 1 year ago

Thank you so much for giving TheInsoleStore a 5-star rating, Mindy! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Easy to purchase - this short phrase perfectly captures the hassle-free shopping experience we strive to provide. We want our customers to have a seamless journey from browsing our products to making a purchase, and we are delighted to know that we were able to achieve that with you. Once again, thank you for choosing TheInsoleStore. We look forward to serving you in the future and providing you with the best products and service!

Posted 1 year ago

“Excellent experience, product in stock and shipped the same day.”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding 5-star rating and review of TheInsoleStore, Matt! We greatly appreciate your feedback and are thrilled to hear about your excellent experience with us. It's fantastic to know that the product you were looking for was in stock and promptly shipped on the same day. Thanks again for choosing TheInsoleStore, Matt! We look forward to serving you in the future.

Posted 1 year ago

“Well organized website with easy to use filters. Gets you to the best products for your particular needs quickly!”

Helpful Report

Posted 1 year ago

Thank you so much for your incredible 5-star rating of TheInsoleStore, David! We are thrilled to hear that our efforts to provide a well-organized website with easy-to-use filters have resulted in a seamless and efficient shopping experience for you. Our goal is to ensure that you can easily find the best products tailored to your specific needs, and your positive feedback reassures us that we are on the right track. We sincerely appreciate your support and hope to continue serving you with the utmost satisfaction in the future!

Posted 1 year ago

“There has been good description of the products I’ve looked at and purchased — or not purchased! Very helpful when considering what my needs are. I have not been disappointed.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Patty! We truly appreciate your kind words and continuous support. We are thrilled to hear that our product descriptions have been helpful in guiding your decision-making process. As you mentioned, understanding your needs is crucial, and we are delighted that we could provide the necessary information to assist you in making informed choices. Thank you once again for your glowing review, and we look forward to serving you in the future.

Posted 1 year ago

“I experienced a seamless transaction.”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5-star rating, Brian! We greatly appreciate your support and feedback on TheInsoleStore. It's delightful to know that you had a seamless transaction with our store. Your satisfaction is our top priority, and we're thrilled to have exceeded your expectations. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know. Thank you again for taking the time to share your positive experience. We look forward to serving you again soon!

Posted 1 year ago

“Easy to find what I was looking for, good descriptions of items, and less expensive than anywhere else I could find!”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding 5-star review of TheInsoleStore, Shane! We truly appreciate your support and feedback. We're thrilled to hear that you found our website easy to navigate and that our item descriptions were helpful in your search. Our team works hard to provide detailed and accurate information about each product to ensure a seamless shopping experience. Moreover, we take great pride in offering competitive prices without compromising on quality. It's fantastic to know that you found our prices to be the best compared to other sources. We continuously strive to provide the best value for our customers. Once again, thank you for your kind words and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore Reviews