TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Shipped quickly. Good value. Both boxes of insoles were crushed in the mail. However the insoles themselves appear undamaged.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate us with four stars! We truly appreciate your feedback and are glad to hear that you found our shipping to be quick and that you received good value from your purchase at TheInsoleStore.We apologize for the inconvenience caused by the boxes being crushed in the mail. Despite this issue, we're relieved to know that the insoles themselves arrived undamaged. We understand the importance of receiving products in excellent condition and will take your feedback seriously to ensure that all future shipments are properly packaged. We value your support and hope that you continue to enjoy using our high-quality insoles. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to assist you! Once again, thank you for choosing TheInsoleStore and for sharing your positive experience. Your satisfaction is our top priority!

Posted 1 year ago

“I wish there was a sticking mechanism for sandals.”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating, Joyce! We are thrilled to hear that you are satisfied with your experience at TheInsoleStore. Your support means the world to us. Additionally, we understand your desire for a sticking mechanism for sandals. We do sell an adhesive called Shoe Goo that may be a good fit for your needs, and you can also try double sided tape or any other adhesive to stick your heel lifts to your sandals. Once again, thank you for choosing TheInsoleStore. We look forward to hopefully serving you again soon!

Posted 1 year ago

“excellent experience.”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore! We truly appreciate your support and kind words about our products and service. It brings us immense joy knowing that you had an excellent experience shopping with us. We also want to express our gratitude for your loyalty as a customer. Your continued support means a lot to us, and we are committed to providing you with the best insoles and exceptional service every time. Once again, thank you for choosing TheInsoleStore. We look forward to serving you again soon!

Posted 1 year ago

“Easy to use website. Detailed descriptions. Easy to use and fast.”

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Posted 1 year ago

Thank you for taking the time to share your wonderful 5-star rating of TheInsoleStore, William! We greatly appreciate your support and are thrilled to hear that you found our website easy to use and the descriptions detailed. It is our goal to provide a seamless and efficient shopping experience for all our valued customers. Thank you once again for choosing TheInsoleStore, and we look forward to serving you in the future!

Posted 1 year ago

“Easy to browse and easy to shop”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Brian! We truly appreciate your support and it means a lot to us. We are thrilled to hear that you found our website easy to browse and shop. We strive to provide a seamless and user-friendly experience for our customers, and your feedback confirms that we are on the right track. Thank you once again for your kind words and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“Product was not what I was looking for.Called them and return was addressed promptly.Would highly receommend.”

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Posted 1 year ago

Thank you, Gabriel, for giving TheInsoleStore a 5-star rating! We really appreciate your positive feedback and recommendation. We're sorry that the product didn't meet your expectations initially, but we're glad to hear that our customer service team promptly addressed your return request. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing TheInsoleStore!

Posted 1 year ago

“Your website functions well. It was easy to locate & purchase what I needed.”

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Posted 1 year ago

Thank you, Clyde, for your outstanding 5-star rating of TheInsoleStore! We truly appreciate your support and are thrilled to hear that you had a wonderful experience with us. We are delighted to hear that our website functions well and made it effortless for you to locate and purchase the items you needed. Our team is constantly working on providing a seamless and user-friendly online shopping experience. Thank you once again for choosing TheInsoleStore. We look forward to serving you in the future!

Posted 1 year ago

“The worst experience of my life. Product did not fit and they will not help me return it for my money back I would advise anyone not to use this company.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are so sorry to hear that you have had trouble receiving assistance with your return! We show emails and chats from you in our help desk from both 6/12/24 and 6/21/24. Our associates have responded to all of the emails and chats you submitted to our help desk with instructions to initiate your return, per your request, and there has yet to be a response back from you. We are more than happy to assist you with returning your items! You can initiate a return through our return portal on our website, linked here: https://theinsolestore.com/a/return-exchange-portal Please also feel free to reach back out to our help desk at Help@theinsolestore.com for further assistance. If our emails are not showing up in your inbox, we urge you to check your spam/junk as well as your promotions email folders. We appreciate your business and look forward to hearing from you soon!

Posted 1 year ago

“Great sale on the insoles I needed! They are being discontinued, and when I emailed customer service, they actually provided the website for the manufacturer where I could still order them.”

Helpful Report

Posted 1 year ago

Thank you so much for giving TheInsoleStore a glowing 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're delighted to know that you found the insoles you needed at a great price during our sale. It's fantastic that our customer service team was able to assist you by providing the website for the manufacturer, even though the insoles you were looking for are being discontinued. We always strive to go above and beyond to ensure our customers' satisfaction. Once again, thank you for your kind words and for choosing TheInsoleStore. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help!

Posted 1 year ago

“fast and accurate filling of my order”

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Posted 1 year ago

Thank you so much, Peggy, for your amazing 5-star rating of TheInsoleStore! We truly appreciate your kind words and continuous support as a loyal customer. We're thrilled to hear that you had a positive experience with us, especially regarding the fast and accurate filling of your order. It's customers like you that make our job a true joy. We look forward to serving you in the future!

Posted 1 year ago

“You had what I wanted. I bought it. That’s what I consider a great shopping experience.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Mary! We truly appreciate your feedback and are thrilled to know that you had an amazing shopping experience with us. We are delighted to hear that we were able to offer exactly what you were looking for. Our team works tirelessly to provide a wide selection of high-quality insoles to meet our customers' needs, and it brings us immense joy to know that we succeeded in doing so for you. We value your support and hope to serve you again in the future!

Posted 1 year ago

“my experience was fine. this is wasting my time.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your support and encouraging feedback. It means a lot to us. We are glad to hear that your experience with us was satisfactory. Once again, thank you for choosing TheInsoleStore and for taking the time to share your positive experience. We are grateful for your trust in our products and services!

Posted 1 year ago

“All went well..”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of TheInsoleStore! We greatly appreciate your support and are thrilled to hear that your experience with us was exceptional. We are so pleased to hear that all went well from start to finish, and we are delighted to have been able to meet your expectations. Your satisfaction is our top priority, and we are committed to providing high-quality products and excellent customer service. Once again, thank you for choosing TheInsoleStore. We truly value your feedback and look forward to serving you in the future!

Posted 1 year ago

“Honestly l clicked on your website accidentally. I had in the past ordered from the OOFOS website twice, this third time was going to my other son, and you happen to be the winner, me not paying attention. This review is way to soon, going by the questions”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star rating of TheInsoleStore, Harold! We truly appreciate your support and are thrilled that you had such a positive experience with us. Honestly, we feel incredibly lucky that you stumbled upon our website accidentally. It's always a joy to win over new customers, especially when they have already had positive experiences with other brands like OOFOS. This review is simply asking you to rate your shopping experience on TheInsoleStore.com. We will send you a separate email asking to rate your product after it has been received. Once again, thank you for taking the time to share your feedback. We appreciate your business!

Posted 1 year ago

“I was able to find what I needed easy enough but every time I go to the web site, the prices are higher still. I don't catch up on % off offers either.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate TheInsoleStore with 4 stars! We greatly appreciate your support and loyalty as a customer. We are glad to hear that you were able to find what you needed easily on our website. We understand your concern about the fluctuating prices, and we apologize for any inconvenience this may have caused. Our team is continuously working to offer competitive pricing and provide the best value for our customers. Our manufacturers do require a minimum advertised price we must retail their products at, but rest assured we are offering our products at the lowest price possible for our customers. To ensure you are aware of our latest promotions and % off offers, we encourage you to subscribe to our newsletter or follow us on social media. This way, you won't miss out on any great deals in the future. We do show that you are subscribed to our marketing emails, so you'll be alerted of all our sales and promotions as soon as they go live. Our biggest sales of the year are typically around the 4th of July and Black Friday, so be sure to be on the lookout for an email from us around those times to save big! Once again, thank you for your valuable feedback and for choosing TheInsoleStore. We look forward to serving you again soon!

Posted 1 year ago

“I had exceptional service, good quality boots, shoes and sandals. Thanks.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate TheInsoleStore with 5 stars! We truly appreciate your positive feedback and we are thrilled to hear that you had exceptional service and enjoyed our good quality boots, shoes, and sandals. Your kind words mean a lot to us and motivate us to continue providing excellent products and customer service. Once again, thank you for your support and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“Easy to navigate”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We sincerely appreciate your support and are thrilled to hear that you had a positive experience with us. We strive to provide our customers with a seamless online shopping experience, and we're thrilled to hear that you found our website easy to navigate. We believe that finding the perfect insoles for your needs should be hassle-free. Once again, thank you for your kind words and for choosing TheInsoleStore!

Posted 1 year ago

“Their customer service is great! The inserts are also incredible quality!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a wonderful 5-star review! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with TheInsoleStore. We take great pride in providing excellent customer service, and we're glad to know that you found it to be great. Additionally, we are delighted that you are satisfied with the incredible quality of our inserts. Once again, thank you for choosing TheInsoleStore and for your kind words. We look forward to serving you again in the future!

Posted 1 year ago

“All good. Three days to arrive; no probs. PowerStep Pinnacle High insoles”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Michael! We greatly appreciate your support and kind words. We are glad to hear that you had a positive experience with us, and that the PowerStep Pinnacle High insoles arrived within just three days without any issues. It's wonderful to know that everything went smoothly for you. Once again, we sincerely appreciate your feedback, and we hope to serve you again in the future!

Posted 1 year ago

“Great products and easy to use website!”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Mark! We truly appreciate your feedback and are delighted to know that you had a great experience shopping with us. It's wonderful to hear that you found our products to be of great quality and our website easy to navigate. We constantly strive to offer the best products and user-friendly experience to our valued customers like yourself. Thank you for your loyalty and continued support. We are thrilled to have you as a loyal customer, and we look forward to serving you in the future.

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,453 reviews