TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Very good. However. Ordered a size 11 but to small so need a 12. Sent email today. Need assistance. Thanks”

Helpful Report

Posted 1 year ago

Thank you so much for your generous 4-star rating, Andrew! We appreciate your support and are glad to hear that you had a positive experience with TheInsoleStore. We apologize for any inconvenience caused by receiving the wrong size. We do show that one of our associates was able to email you back to assist with initiating your exchange for a size 12! If you require further assistance, please do not hesitate to reach out to us at Help@theinsolestore.com as we are more than happy to assist. Once again, thank you for your feedback and for choosing TheInsoleStore. We are committed to providing exceptional products and excellent customer service. Best regards, [Your Name]

Posted 1 year ago

“I find the insoles I need. I purchase the insoles I found. I receive the insoles I purchased in the time specified. I have no complaints!! But I can say, "Thank you!"”

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Posted 1 year ago

Thank you so much for leaving us a phenomenal 5-star rating for TheInsoleStore, William! We truly appreciate your support and are thrilled to hear that you have had such a positive experience with us. We couldn't be happier that you find the exact insoles you need, and we're delighted to have been able to provide them to you. It's fantastic that they arrived within the specified time and that you had no complaints whatsoever – that's what we strive for! Your continued loyalty as a customer means the world to us, and we look forward to serving you again in the future. Once again, thank you for your glowing review and for choosing TheInsoleStore.

Posted 1 year ago

“Great website. Quick Shipping!!”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Robert! We greatly appreciate your support, and we're thrilled to hear that you had a positive experience with us. We pride ourselves in offering a great website experience and ensuring quick shipping to our valued customers like yourself. Thank you again for choosing TheInsoleStore, and we look forward to serving you in the future!

Posted 1 year ago

“The Insole Store was the only store that had size 43 for the insoles I needed. The Birkenstock Sport inserts fixed my plantar fasciitis. I have been using them for years and needed another pair. The delivery was quick and the price was fair.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, James! We greatly appreciate your support and are thrilled to hear that our store had the perfect size 43 insoles you needed. It's wonderful to know that the Birkenstock Sport inserts have effectively helped alleviate your plantar fasciitis for years. We understand the importance of a speedy delivery and fair prices, and we're delighted to have met your expectations. Thank you for being a loyal customer, and we look forward to serving you again in the future.

Posted 1 year ago

“Easy to use website. Have bought in the past for insoles since I have a high instep.”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5-star rating on TheInsoleStore, Janet. We truly appreciate your support and are glad to hear that you had a positive experience shopping with us. We also want to thank you for your kind words about our easy-to-use website. We strive to make the shopping process as seamless as possible for our customers. It's great to know that you have been a repeat customer, trusting us for your insole needs, especially considering your high instep. Once again, thank you for your amazing review. We look forward to serving you in the future and providing you with the best quality insoles.

Posted 1 year ago

“This site is awesome! Extremely informative product information. Very responsive. I am a long time customer who is always impressed by The Insole Store website.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Hope! We are thrilled to hear that you find our website awesome and extremely informative. It's customers like you who make all our hard work worthwhile. Your kind words about our product information and responsiveness are truly appreciated. We strive to provide all the necessary details and support to ensure our customers make the best choices for their needs. We are thrilled to have you as a long-time customer and are grateful for your loyalty. Your continuous support means the world to us! Thank you once again for your glowing review and for choosing TheInsoleStore. We look forward to serving you for many more years to come!

Posted 1 year ago

“Was fast and easy”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore! We truly appreciate your support and loyalty as a customer. We're delighted to hear that your shopping experience with us was fast and easy. It's our top priority to ensure a seamless and efficient transaction for all our valued customers, and we're glad we could meet your expectations. Once again, thank you for your kind words and for choosing TheInsoleStore as your go-to destination for all your insole needs. We look forward to continuing to serve you in the future!

Posted 1 year ago

“nice selection of products”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating, Richard! We truly appreciate your support and are thrilled to hear that you had a great experience with TheInsoleStore. It's wonderful to know that our efforts in providing a nice selection of products have made a positive impact on your shopping experience. Once again, thank you for your kind words and for choosing TheInsoleStore. We look forward to serving you again in the future.

Posted 1 year ago

“Did not receive this order yet but previous orders were GREAT and would not hesitate to order again.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Ronald! We truly appreciate your kind words and support. We're thrilled to hear that your previous orders have been great and that you would not hesitate to order from us again. Your loyalty as a customer means the world to us, and we are committed to consistently providing you with excellent products and top-notch service. We apologize for the delay in receiving your current order, but rest assured that we are doing everything we can to ensure its swift delivery to you. If you have any concerns or need assistance, please don't hesitate to reach out to our customer support team. Once again, thank you for being a loyal customer. We look forward to serving you again in the future!

Posted 1 year ago

“Easy peasey”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Colleen!! We greatly appreciate your kind words and positive feedback. It's wonderful to hear that our products have been able to provide you with the support and comfort you need. Once again, thank you for choosing TheInsoleStore as your go-to store for all your insole needs. We look forward to serving you again soon!

Posted 1 year ago

“All was very good item description. Delivered on time price was great.”

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Posted 1 year ago

Thank you so much for taking the time to rate TheInsoleStore with 5 stars, Cathy! We truly appreciate it. All was very good, from the item description to the timely delivery, and we're glad to hear that the price was great as well. Your satisfaction is our top priority, and we are thrilled to know that we met your expectations. Once again, thank you for your positive feedback and for choosing TheInsoleStore. It means the world to us!

Posted 1 year ago

“It was super easy.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating on TheInsoleStore, Robb! We appreciate your support and are thrilled to hear that you had a great experience with our services. It was super easy, wasn't it? Your satisfaction is our utmost priority, and we look forward to serving you again in the future. If you have any further questions or need assistance, feel free to reach out to us. Once again, thank you for choosing TheInsoleStore!

Posted 1 year ago

“Shopping with your company is really easy especially for a low tec person like me. I will be back again.”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Terence! We truly appreciate your feedback and support. It's incredibly wonderful to hear that shopping with our company has been easy for you, especially as a self-proclaimed low tech person. We take pride in providing a user-friendly experience for all our customers, so comments like yours truly make our day. Thank you once again for your kind words and for being a valued customer. We sincerely appreciate your support!

Posted 1 year ago

“I was able to place the order on-line. I just placed the order.”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star rating of TheInsoleStore, Stephen! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us. We are also delighted to know that you found our online ordering process convenient. At TheInsoleStore, we strive to make the purchasing experience as seamless as possible, and we're thrilled that you were able to effortlessly place your order. Once again, thank you for your wonderful review and for choosing TheInsoleStore!

Posted 1 year ago

“Finally, I found an insole that fits my need”

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Posted 1 year ago

Thank you so much for taking the time to rate us with five stars, Karl! We greatly appreciate your kind words and support. We're thrilled to hear that you finally found the perfect insole for your needs. We value your loyalty as a customer, and we're grateful for your continued trust in our products and services. Thank you once again for your wonderful review, and we look forward to serving you in the future!

Posted 1 year ago

“This is my first time ordering.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Debra! We greatly appreciate your support and are thrilled to have provided you with a wonderful shopping experience. Once again, thank you for choosing TheInsoleStore, and we hope to serve you again soon.

Posted 1 year ago

“Timely service”

Helpful Report

Posted 1 year ago

Thank you so much for your exceptional 5-star rating of TheInsoleStore! We are thrilled to hear that you had a positive experience shopping with us. Your satisfaction is our top priority, and we are glad to know that our efforts met your expectations.Timely service is an integral part of our commitment to providing excellent customer service. We understand the importance of delivering products promptly, and we're glad we could meet that expectation for you. Once again, we sincerely appreciate your support and the time you took to share your positive experience. We look forward to serving you again in the future.

Posted 1 year ago

“they did not stay attached to my shoe heel.”

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Posted 1 year ago

“I’ll let you know after I receive them and wear them for a while. How can you write a review before you even see how Customer Service is actually getting the product and trying them?”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Brian! This review is asking you to rate your shopping experience with TheInsoleStore. You will receive another email asking you to review your product after it has been received and you have the opportunity to try it out. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 1 year ago

“Website is outdated and hard to use. Tried to re-order some insoles (last ordered in 2021) but they have been replaced and there was no automatic linkage to the new replacement. WIth no customer service phone # listed, forced to use the chat functionality which is terrible on any website. Rep had to research replacement and responded the next day with the replacement.”

Helpful Report

Posted 1 year ago

Thank you for your taking the time to provide us with your feedback, Kevin! We are so sorry to hear that you feel our website is outdated and hard to use! The item you were searching for has a new item number from when you previously purchased your insoles in 2021, as item numbers tend to update periodically. The insoles were not replaced, they just had an updated item number. We sincerely apologize for any confusion caused on our end! We are also sorry to hear that you did not enjoy utilizing our chat service. We do give out our Customer Service phone number by request since it is not listed on our website, as we are a small business and we do not have the support volume to answer inbound calls consistently throughout the day. Our chat service is the quickest and most efficient way for us to handle our customer's concerns, but we are also always happy to assist by phone at 866-858-1294. Should you require further assistance now or in the future, please do not hesitate to reach out to us as we are more than happy to help with anything. We appreciate your business!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,453 reviews