TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I liked there were many styles to choose from. they were patient with me checking back & forth. I do wear 8!/2 But, no halves sizes. So I ordered the 9. I hope it's not to big. Joyce”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Joyce! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We're glad you liked the wide selection of styles to choose from and that our team was patient and helpful throughout your decision-making process. We understand your concern about the sizing, especially since we don't offer half sizes in our OOFOS. However, rest assured that our OOFOS footwear tends to run small. If you are a half size, we encourage you to to round up to the next whole size. We sincerely hope that the size 9 works well for you and provides the perfect fit you're looking for, and if they don't we will happily assist you with a return or exchange. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!

Posted 1 year ago

“Love the 10 sec insoles, glad you have them!”

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Posted 1 year ago

Thank you so much for giving TheInsoleStore a 5-star rating, Mary! We truly appreciate your support and positive feedback. We are thrilled to hear that you love our 10 Seconds insoles, and we are glad to have them available for you. Your satisfaction means the world to us, and we look forward to serving you again in the future. Thank you once again for choosing TheInsoleStore!

Posted 1 year ago

“Good selection of products at a good price.”

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Posted 1 year ago

Thank you so much for awarding us a 5-star rating on TheInsoleStore, Susie! We truly appreciate your support and kind words. Our team is thrilled to know that you found our selection of products to be good and reasonably priced. We are grateful for your loyalty as a customer and we promise to continue providing you with top-notch products and excellent service. If there's ever anything we can assist you with, please don't hesitate to reach out. Thanks once again for being a part of TheInsoleStore family!

Posted 1 year ago

“Had what I was looking for and so I purchased the product”

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Posted 1 year ago

Thank you so much, Marilyn, for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your kind feedback and we are thrilled to hear that we had exactly what you were looking for. It means the world to us that we have earned your trust and support. We will continue to work hard to provide you with the best products and excellent service. If you ever need any assistance or have further questions, please don't hesitate to reach out. Thanks once again for choosing TheInsoleStore!

Posted 1 year ago

“Shopping on the Insole store website is always easy, prices are great, and my orders are always processed and shipped quickly. My most recent order arrived earlier than expected. The insole store is my go to for insoles.”

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Posted 1 year ago

Thank you so much, Brad, for your amazing 5-star rating and for being a loyal customer of TheInsoleStore! We appreciate your feedback and are thrilled that you find shopping on our website easy and enjoyable. We take pride in offering competitive prices and ensuring that your orders are processed and shipped promptly. We are delighted to hear that your most recent order arrived earlier than expected. Your satisfaction means the world to us, and we are honored to be your go-to store for insoles. Thank you again for your continuous support!

Posted 1 year ago

“I received the hard-to-find PowerStep dress inserts as described and for a great price. Quick delivery. Happy customer!”

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Posted 1 year ago

Thank you so much, Heather, for your incredible 5-star rating of TheInsoleStore! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're glad that we were able to provide you with the hard-to-find PowerStep dress inserts just as described and at a great price. Our team is committed to ensuring quick delivery and we are delighted to know that you are a happy customer. Thank you again for choosing TheInsoleStore, and we look forward to serving you again in the future!

Posted 1 year ago

“Very professional outstanding service”

Helpful Report

Posted 1 year ago

Thank you so much for awarding us a perfect 5-star rating! We are thrilled to hear that you had a positive experience with TheInsoleStore. Your kind words, "Very professional outstanding service," mean the world to us and serve as a testament to our commitment to excellence. We truly appreciate your loyalty as a customer and are grateful for the trust you have placed in us. We will continue to provide you with top-notch service and strive to meet all your insole needs. Once again, thank you for your amazing rating and for choosing TheInsoleStore!

Posted 1 year ago

“it was quick and easy.”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore, Deanna! We appreciate your kind words and are thrilled to hear that your experience with us was quick and easy. It really means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business!

Posted 1 year ago

“I got insole from he before very satisfied”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give us a 5-star rating, Gary! We truly appreciate your support and are thrilled to hear that you are satisfied with your recent purchase from TheInsoleStore. Your continued support means the world to us, and we couldn't be happier knowing that we have met your expectations once again. We look forward to serving you in the future and providing you with the same level of satisfaction. If there's anything else we can assist you with, please do not hesitate to reach out. Thank you again for being an amazing customer!

Posted 1 year ago

“Always order my insoles from you folks for my athletic shoes. They definitely help to extend the time I spend working out in my very expensive New Balances. Typically I do aerobic dance twice daily and when I begin using new shoes will insert a new pair of insoles. I then return the original insoles to the top of the insoles I have ordered. Sometimes I will even replace my special insoles into the same pair of shoes and they wear much like new.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Ruth! We truly appreciate your support and loyalty as a valued customer. We are thrilled to hear that our insoles have been instrumental in extending the time you spend working out in your beloved New Balances. Your commitment to aerobic dance and your habit of inserting our insoles in your new shoes is commendable. It's great to know that our insoles have been lasting for you as well. We take pride in the quality of our products, and it brings us joy to hear that they have been serving you well. Once again, thank you for your kind words and for always choosing TheInsoleStore. We truly appreciate your continued patronage and look forward to serving you in the future!

Posted 1 year ago

“I love my new Olakai flip flops! Best pair I've ever owned they're extremely comfortable!”

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Posted 1 year ago

Thank you so much for giving TheInsoleStore a five-star rating, Peter! We greatly appreciate your feedback and are thrilled to hear that you are loving your new Olakai flip flops. It brings us immense joy to know that they are the best pair you have ever owned and that they provide you with exceptional comfort. Once again, thank you for your kind words and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“It arrived earlier than expected and is very helpful for my FHL tendon tear.”

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Posted 1 year ago

Thank you so much for leaving us a 5-star rating, Sharon! We truly appreciate your support and are thrilled to hear that our product has been helping with your FHL tendon tear. It means a lot to us that you found our delivery to be prompt and that the insole has proven to be beneficial for you. We strive to provide excellent customer service and top-notch products, so it's incredibly rewarding to receive such positive feedback. Once again, thank you for choosing TheInsoleStore. We look forward to hopefully serving you again in the future!

Posted 1 year ago

“I have NOT YET received the order.....should have been here by now.....Has it been shipped to me?..BENNETT GREENFIELD 6101 OHIO DR #1423, PLANO, TX 75024”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Bennett! Your order left our warehouse on 7/3/24 and was marked as delivered on 7/8/24. Order confirmation and shipping confirmation emails were sent to the email address you provided on your order. You chose our Free Shipping method at checkout which as an estimated delivery time frame on 3-5 days, so your order arrived within the expected delivery time frame. If you have any further questions or require further assistance regarding your order, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 1 year ago

“Sorry, I received the incorrect size, and would like to exchange them for the correct size, which is 10.5 womens/9/9.5 mens.I would appreciate hearing from you as to how I could accomplish this.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Marjorie! We do show that your insoles were ordered in the size Men's 4-4.5 / Women's 5.5-6. We are more than happy to assist you with exchanging for the correct size. Please be on the lookout for an email from our Customer Service Team! We appreciate your business!

Posted 1 year ago

“Seven emails in two days, all concerned with my satisfaction. Thank you.”

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Posted 1 year ago

Thank you so much for your incredible 5-star rating of TheInsoleStore, Douglas! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Your kind words about our customer service have truly made our day! We strive to go above and beyond in ensuring our customers' satisfaction, and it means a lot to us that you noticed our efforts. Once again, thank you for taking the time to share your feedback and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“Easy to shop website”

Helpful Report

Posted 1 year ago

Thank you so much for your incredible 5-star rating of TheInsoleStore! We truly appreciate your kind words and support. We're delighted to hear that you found our website easy to shop on. We strive to provide a hassle-free and intuitive browsing experience for all our valued customers. Your satisfaction is our utmost priority, and we're thrilled that we met your expectations. Once again, thank you for choosing TheInsoleStore. We look forward to serving you again in the future and providing you with the same outstanding service you deserve.

Posted 1 year ago

“They have the best selection & variety of foot and ankle products anywhere. I've been using them for about 10 years and they're the ONLY one I use. Phil J”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Phil! We truly appreciate your support and are thrilled to hear about your positive experience with our products. We take great pride in offering the best selection and variety of foot and ankle products, and we are delighted to know that you have been relying on us for the past 10 years. Your loyalty means a lot to us, and we are honored to be the only store you trust for all your needs. Thank you again for choosing TheInsoleStore. We look forward to continuing to serve you with excellence for many more years to come!

Posted 1 year ago

“Easy, great selection and fast check out.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Kenneth! We're thrilled to hear that you had an easy and enjoyable experience shopping with us. We strive to provide a great selection of insoles and a hassle-free checkout process. Your feedback truly means a lot to us. Once again, we appreciate your support and look forward to serving you again in the future!

Posted 1 year ago

“Jeruzzha was very helpful & kind. I think you should give her a raise!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star review of TheInsoleStore, Jay! We are thrilled to hear that you had such a positive experience with us. We greatly appreciate your feedback and are delighted to know that Jeruzzha was very helpful and kind during your interaction. Your kind words and recognition mean a lot to us. We will definitely pass along your message to Jeruzzha and let her know about your appreciation. Once again, thank you for your support and for taking the time to leave us such a wonderful review. We look forward to serving you again in the future!

Posted 1 year ago

“My shopping experience at The Insole Store was quick and easy! I found The Insole Store on-line years ago and I've been a customer ever since!”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Scott! We greatly appreciate your kind words and continuous support as a loyal customer. We are thrilled to hear that our online store has consistently provided you with a convenient and enjoyable shopping experience. Customer satisfaction is our top priority, and we are glad to have met your expectations time and time again. Thank you again for your loyalty and for taking the time to share your positive feedback. We look forward to serving you again soon!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,453 reviews