TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Always arrives on time with correct content”

Helpful Report

Posted 1 year ago

Thank you so much for your incredible 5-star rating of TheInsoleStore, Beth! We sincerely appreciate your support and kind words. Your feedback means the world to us. "Always arrives on time with correct content" perfectly encapsulates our commitment to providing you with a seamless shopping experience. We strive to ensure that your orders are promptly delivered and contain the exact items you've requested. We are truly grateful for your loyalty as a customer. It is such a pleasure serving you, and we look forward to assisting you with any future needs you may have!

Posted 1 year ago

“one of the most comfortable shoes I have ever had.”

Helpful Report

Posted 1 year ago

Thank you so much, Ken, for your outstanding 5-star rating of TheInsoleStore! We truly appreciate your support and feedback. We are thrilled to hear that you found our products to be of top-notch quality and comfort. It's wonderful to know that you consider them as some of the most comfortable you have ever had. We are constantly striving to deliver the best footwear solutions to our valued customers like yourself. If you have any other questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing TheInsoleStore, and we hope to serve you again soon!

Posted 1 year ago

“I have not received my Inserts I will only respond to reviews after I received them. And not before right now. I'm hesitant about even doing that. Since I have not received my order or even an email saying they have shipped.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, George! This review is asking you to rate your shopping experience on TheInsoleStore.com. You will receive a separate email after you receive your order and have a chance to try your products asking you to rate your items. Your order shipped out from our warehouse on 9/2/24 and is currently in transit to you. Your order confirmation email and tracking confirmation email was sent to the email address provided on your order. If the email did not show up in your Inbox, we urge you to check your Spam/Junk or Promotions email folder. We will be following up privately via email to ensure you receive your tracking details. We appreciate your business!

Posted 1 year ago

“I have ordered 3 pairs of the insoles and like them very much.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate TheInsoleStore with a fantastic 5 stars! We truly appreciate your support and are delighted that you have been satisfied with your purchase. It brings us immense joy to hear that you have ordered 3 pairs of our insoles and that you like them very much. Your kind words mean a lot to us, and we are thrilled to know that our products have been able to provide you with the comfort and support you desire. Thank you once again for choosing TheInsoleStore!

Posted 1 year ago

“Lots of choices and tons of helpful information on the website. They made the sorting process all the way through purchase super easy.”

Helpful Report

Posted 1 year ago

Thank you so much for giving TheInsoleStore a five-star rating, Cory! We greatly appreciate your kind words and feedback. We are thrilled to hear that you found our website to be filled with lots of choices and tons of helpful information. Our team strives to provide a smooth and convenient shopping experience, from the sorting process all the way through purchase. We are delighted that we were able to make it super easy for you. Once again, thank you for your support and for taking the time to share your positive experience. We look forward to serving you again in the future!

Posted 1 year ago

“Took advantage of a 10% discount and the ease of ordering was great, followed by strong communication. A very long term user of SOFSOLE ARCH. A key contributor to my daily runs”

Helpful Report

Posted 1 year ago

Thank you so much for your incredible 5-star rating of TheInsoleStore, Joseph! We truly appreciate your loyalty and support. It's fantastic to hear that our products have been a key contributor to your daily runs. We're pleased to know that you took full advantage of our 10% discount and found the ordering process to be seamless. At TheInsoleStore, we strive to provide streamlined and hassle-free experiences for our valued customers like you. Thank you again for your kind words and for choosing TheInsoleStore. We look forward to serving you in the future!

Posted 1 year ago

“Still waiting for it to be delivered”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback, Richard. We are so sorry to hear that your order has yet to arrive to you! We will be reaching out to you privately to ensure your order arrives to you successfully. We appreciate your business!

Posted 1 year ago

“Very easy to identify the type of insoles I needed based on the condition I have which is a metatorsol problem.”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore! We truly appreciate your support and loyalty as a customer. We are delighted to hear that you found it very easy to identify the perfect type of insoles for your metatarsal problem. It is our commitment to provide a wide array of high-quality insoles that cater to various conditions, ensuring our customers find the right solution for their specific needs. Once again, thank you for choosing TheInsoleStore, and we look forward to serving you in the future!

Posted 1 year ago

“I’ve shopped insole store before. They got sole;And a whole lot more.”

Helpful Report

Posted 1 year ago

Thank you so much for the amazing 4-star rating and your kind words, we truly appreciate it! We're thrilled to hear that you've shopped with us before and had a positive experience. At TheInsoleStore, we strive to provide our customers with the best insoles and beyond. Your support means a lot to us, and we're here to make sure you always have the perfect sole and much more! Thank you again for choosing TheInsoleStore, and we look forward to serving you again in the future.

Posted 1 year ago

“i have bought several types of products. From. my experience thus far only two Pedag brand types were absolutely perfect. DeobFresh and Leather. These two came having the siza requested, relatively durable and very comfortable”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate TheInsoleStore with four stars, Magdalena! We sincerely appreciate your support and are thrilled to hear about your positive experience with our Pedag brand products. It's wonderful to know that the DeoFresh and Leather insoles met your expectations perfectly, providing the requested size, durability, and utmost comfort. We truly value your continued trust in our products and are here to assist you with any future inquiries or orders. Thank you again for your kind words and for being a part of TheInsoleStore community!

Posted 1 year ago

“Product was easy to find on your website. Information, pricing and availability all clear and straightforward. Easy to purchase.”

Helpful Report

Posted 1 year ago

Thank you so much for giving TheInsoleStore a 5-star rating! We truly appreciate your feedback. We are thrilled to hear that you found our website easy to navigate and that the information, pricing, and availability were clear and straightforward. Our goal is to make your shopping experience as seamless as possible. We're grateful for your support and hope to serve you again in the future.

Posted 1 year ago

“I can get the right insoles every time I need them they are always in stock”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5-star rating, Dana! We truly appreciate your support and loyalty to TheInsoleStore. It's great to hear that you can always find the right insoles whenever you need them, and that they are consistently in stock. We're thrilled to be able to provide you with such convenience and satisfaction. Thank you once again for being a loyal customer. We look forward to continuously serving you in the future!

Posted 1 year ago

“Very easy to find what I wanted. Then it was very easy to shop on the site for other items that might be good for me. I found some nice socks and put them in my cart. All easy, and each item looks good. Thanks.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a fantastic 5-star rating, Kenneth! We are thrilled to hear that you had a pleasant experience shopping at TheInsoleStore. We are glad that you found it very easy to find the products you were looking for, and we are delighted that you also discovered some great socks to add to your cart. We strive to provide a seamless and user-friendly shopping experience, and your kind words reaffirm that our efforts are valued. We truly appreciate your loyalty as a customer and we look forward to serving you again in the future!

Posted 1 year ago

“Ordering/payment process was quick & easy”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star review of TheInsoleStore, Timothy! We truly appreciate your positive feedback and are thrilled to know that you had an excellent experience with us. We are delighted to hear that the ordering and payment process was quick and easy for you. Our team works diligently to provide a seamless and convenient experience, so we're glad that it reflected in your purchase. Once again, thank you for choosing TheInsoleStore. We appreciate your support and look forward to serving you again in the future!

Posted 1 year ago

“A large variety of high quality items to choose from.”

Helpful Report

Posted 1 year ago

Thank you so much, Stephanie, for your incredible 5-star rating of TheInsoleStore! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We are glad to know that you found our wide selection of high-quality items satisfying. Feel free to reach out to us anytime if you have any further questions or need assistance. We look forward to serving you again in the future!

Posted 1 year ago

“Website has so many items that it can be overwhelming to find what you may be looking for, but if you know it is very precise.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Vincent! We truly appreciate your kind feedback and are thrilled to hear that you had such a positive experience with our website. We understand that our extensive range of items can be overwhelming at times when searching for a specific product. If you ever need assistance in the future, please don't hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as our Product Specialists are more than happy to help narrow down what best fits your needs. Once again, thank you for your support and for taking the time to share your feedback. We look forward to serving you again in the future!

Posted 1 year ago

“Only issue was with delivery of my order. Customer service was very good and got issue solved. I question the use of DHL.”

Helpful Report

Posted 1 year ago

Dear Kathryn,Thank you so much for taking the time to share your valuable feedback about TheInsoleStore. We truly appreciate it! We are thrilled to hear that our wide product variety and prompt shipping made your shopping experience a breeze. It's our goal to ensure that our customers have access to a diverse range of quality insole options, and we are glad that our efforts have resonated with you. We are so sorry to hear that you had issues with your delivery, but we show that one of our Customer Service Representatives was able to take care of this matter and expedite a replacement order to you successfully! We understand the importance of receiving excellent customer service, and we are glad to see that our team was able to assist you effectively. Rest assured, we are committed to constantly improving and providing outstanding support to all our valued customers. Once again, thank you for choosing TheInsoleStore and for your kind review. We look forward to hopefully serving you in the future!

Posted 1 year ago

“Easy site to buy all the best insoles”

Helpful Report

Posted 1 year ago

Thank you so much, Joe, for your fantastic 5-star rating of TheInsoleStore! We greatly appreciate your kind feedback and are thrilled to hear that you found our site easy to navigate and purchase all the best insoles. Our ultimate goal is to provide a seamless shopping experience, and we're delighted to know that we were able to meet your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing TheInsoleStore, and we look forward to serving you in the future!

Posted 1 year ago

“I am very pleased that you had some insoles that should make my pain in my feet, legs and back stop.”

Helpful Report

Posted 1 year ago

Thank you so much, Heather, for awarding TheInsoleStore with a stellar 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We are incredibly glad to have been able to provide you with the insoles that can potentially alleviate the pain you've been experiencing in your feet, legs, and back. Your satisfaction and comfort are our utmost priorities, and we're grateful for the opportunity to assist you in finding a suitable solution. Once again, thank you for choosing TheInsoleStore, and if there's anything else we can do for you, please don't hesitate to reach out!

Posted 1 year ago

“Theinsolestore.coom my experience is that theinsolestore is simply the best. I highly endorse theinsolestore”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star review of TheInsoleStore, Robert! We truly appreciate your support and loyalty as one of our valued customers. Your satisfaction is our top priority, so we are thrilled to hear that you consider TheInsoleStore to be the best! We work hard to provide exceptional products and service, and your endorsement means the world to us Thank you once again for your kind words and ongoing support. We look forward to serving you in the future and helping you find the perfect insoles for your needs!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,453 reviews