TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“The shoes are so comfortable and hold their shape and color.”

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Posted 3 years ago

We appreciate your feedback, Betty! Thank you for your business!

Posted 3 years ago

“The website and order were so easy to use. The inserts were exactly what I was looking for and arrived well packed and on time!”

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Posted 3 years ago

Thank you for your feedback, Marjory! We appreciate your business!

Posted 3 years ago

“Excellent experience with theTheInsoleStore.com”

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Posted 3 years ago

Thank you so much for your feedback, Ramona! We appreciate your business!

Posted 3 years ago

“I'm sure it's a good product but my child has sensory issues and did not like these inserts. He felt like there was "something hard stuck in his shoe."”

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Posted 3 years ago

Thank you for your feedback, Angela. We apologize that htey did not work out for him. Our product specialists can help with recommendations if you're interested. There is also a 30-day Wear Test Guarantee, so we're happy to take them back for return or exchang within that window. Just let us know if you need any help. We appreciate your business.

Posted 3 years ago

“My sister lent me a pair and I loved them at that moment. I was bearfoot and points on my foot hurt on wood floors. Putting these socks helped ease on that. I have four colors now. I’m also glad I could get a size for my woman’s size 11 shoe.”

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Posted 3 years ago

Thank you so much for your feedback, Patti! We appreciate your business!

Posted 3 years ago

“I have not received my order yet and no update as to if i has been sent or not”

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Posted 3 years ago

Thank you for your feedback, Barbara. An order confirmation and shipping confirmation were sent to the email address you provided at checkout. Please be sure to check spam folders as they are automated emails and sometimes get shuffled into other folders. We will be emailing your information again. If you need any help with receiving it or following your tracking, just let us know. We appreciate your business.

Posted 3 years ago

“Quick delivery and durable product”

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Posted 3 years ago

Thank you for your feedback, Ann! We appreciate your business!

Posted 3 years ago

“I usually do not give reviews. But the pain in my foot made it almost unbarable to stand. These insole made it possable to stand 9 hours on a concrete floor with alot less pain”

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Posted 3 years ago

We appreciate your feedback, James! We're thrilled to hear that they've helped so much. Thank you for your business!

Posted 3 years ago

“I can appreciate the timely delivery. Thanks to all involved from the order takers to delivery.”

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Posted 3 years ago

We appreciate your feedback, Joseph! Thank you for your business!

Posted 3 years ago

“The InSoleStoreStore.com had the shoes I wanted for the best price AND free shipping, so I ordered right away. I thought I had an issue with receiving my shoes. But a terrific person there (Alexa) followed up until my shoes arrived. Customer Service at this store is alive and well. I will come back here and refer others!”

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Posted 3 years ago

Thank you so much for your feedback, Constance! We're so glad we were able to take care of you. We truly appreciate your business!

Posted 3 years ago

“Found almost exactly what I was looking for. The price is good and the shipping was fast.”

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Posted 3 years ago

Thank you for your feedback, Marisa! We appreciate your business!

Posted 3 years ago

“All my items purchased were great! My sister and I were very pleased.”

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Posted 3 years ago

We appreciate your feedback, Sara! Thank you for your business!

Posted 3 years ago

“Awesom product great prices and fast shipping”

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Posted 3 years ago

We appreciate your feedback, Clinton! Thank you for your business!

Posted 3 years ago

“I paid for rapid delivery because there was no other option. I still have not received the order.”

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Posted 3 years ago

Thank you for your feedback, Anne. Your order did not include rapid delivery. You used our free shipping option. If you need any help following your tracking, just let us know. We appreciate your business.

Posted 3 years ago

“Best flip flops and sandals I have ever worn….. everybody should have a pair…. One great product…. I’m telling all my friends”

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Posted 3 years ago

We appreciate your feedback, Richard! Thank you for your business!

Posted 3 years ago

“Exactly the flip flops I was looking for and couldn't find in my size in my lake town of Lake Havasu City! They came within days. Thank You for great service”

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Posted 3 years ago

We appreciate your feedback, Margaret! Thank you for your business!

Posted 3 years ago

“I have problems with mu arches and they really help me when I walk and workout.”

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Posted 3 years ago

Thank you for your feedback, Sandy! We appreciate your business!

Posted 3 years ago

“For the money the insoles are the best on the market by far, they are the best.”

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Posted 3 years ago

We appreciate your feedback, Roger! Thank you for your business!

Posted 3 years ago

“Always have what I need and responsive to my emails, even on weekends.”

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Posted 3 years ago

We appreciate your feedback, James! Thank you for your business!

Posted 3 years ago

“I liked your service,but I didn’t like your cutting almost $6.00 from my account, on the return! I have promised myself to spend $2.00 on gas and go to the stores myself, than to buy online.and lose$ 6.00. Thanks.”

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Posted 3 years ago

Thank you for your feedback, Faiza. We do make our return policy clear. Return shipping is free, and all returns have a 10% return fee, which is waived on exchanges. If you need any further assistance, just let us know.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews