TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“These insoles keep me on my feet comfortably! No more pain from plantar fasciitis. Got my neighbor a pair for her Achilles tendonitis. She is astounded at the relief! Highly recommend, worth the price for sure! Put them in any shoe or boot.”

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Posted 3 years ago

We appreciate your feedback, Lori! We're so glad to hear it. Thank you for your business!

Posted 3 years ago

“They suck. My feet hurt worse after wearing these insoles for a few days. They did not help in the least little bit. I constantly walk on concrete floors for 12 hours in a factory.”

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Posted 3 years ago

Thank you for your feedback, Corey. We're sorry to hear that the Sorbothane Ultra Plus did not work out for you. We're happy to take them back for return or exchange. These are a fully-rigid orthotic. Our product specialists are happy to help with recommendations for a more suitable option if you're interested. We appreciate your business.

Posted 3 years ago

“Very easy to navigate web site and order my insole. Many options to choose from. I have been using this site for years and never had a bad experience.”

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Posted 3 years ago

We appreciate your feedback, Al! Thank you for your business!

Posted 3 years ago

“The arch inserts really have improved the pain in my feet and hips.”

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Posted 3 years ago

Thank you for your feedback, Maier! We appreciate your business!

Posted 3 years ago

“I’ve been buying insoles from The Insole Store for several years. Initially they helped me, over the phone, to figure out which insoles were right for me. I’ve been buying the same model for years. They support my high arches and because of them I’m no longer plagued by plantar fasciitis.”

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Posted 3 years ago

We appreciate your feedback, Lisa! Thank you for your long-time business!

Posted 3 years ago

“Fast shipping, item as described.”

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Posted 3 years ago

We appreciate your feedback, Cheryl! Thank you for your business!

Posted 3 years ago

“The insole store always has what I need and gets it to me fast”

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Posted 3 years ago

We appreciate your feedback, Damian! Thank you for your business!

Posted 3 years ago

“Everything was easy to use”

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Posted 3 years ago

Thank you for your feedback, Samantha! We appreciate your business!

Posted 3 years ago

“Easy to use online ordering experience.”

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Posted 3 years ago

We appreciate your feedback, Joseph! Thank you for your business!

Posted 3 years ago

“I bought the PowerStep ArchWear Slippers. These are different. Have to get used to them. Does support the foot. Will buy again.”

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Posted 3 years ago

We appreciate your feedback, Sarah! We do hope they work out for you. Thank you for your business!

Posted 3 years ago

“The insoles are very comfortable and have relieved my arch pain.”

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Posted 3 years ago

Thank you for your feedback, Linda! We appreciate your business!

Posted 3 years ago

“The goods were ordered on February 24 and have not yet arrived. Did you send them by sea?”

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Posted 3 years ago

Thank you for your feedback, Jennifer. We are located in the United States. Your order shipped February 28th, 15 business days ago. International orders typically average 10-14 days, but have been delayed due to pandemic customs procedures, of which Australia has the most strict. Australian procedures currently have Australian orders taking approximately 4 weeks to deliver. At shipping, you were sent a tracking link. If you need any help following that tracking link please let us know. We appreciate your business.

Posted 3 years ago

“Customer service rep was extremely helpful and courteous. Will be ordering again soon.”

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Posted 3 years ago

We appreciate your feedback, Rita! Thank you for your business!

Posted 3 years ago

“Service prompt & good”

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Posted 3 years ago

We appreciate your feedback, Vasantha! Thank you for your business!

Posted 3 years ago

“nice website easy to use”

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Posted 3 years ago

Thank you for your feedback, Rocco! We appreciate your business!

Posted 3 years ago

“No arch a all would send them back But im not paying more after $42 for 2”

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Posted 3 years ago

Thank you for your feedback, Charles. As listed on the product page, the Spenco Polysorb Heavy Duty has a low 15mm arch support which is fully cushioned. Our product specialists are available to help with recommendations as we do have plenty of higher as well as more firm arch support options. Returns and exchanges are also free. If you need any assistance at all, just let us know.

Posted 3 years ago

“Excellent service! Appreciate the free shipping. Delivery to Hawaii was faster than expected. Was promptly notified when sold out item was available again. Item was exactly as described, just what I needed.”

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Posted 3 years ago

We appreciate your feedback, Mark! Thank you for your business!

Posted 3 years ago

“Alexis Johnson was not only very helpful in her efforts to provide me information about the best product to choose for my exchange, she was very professional. When she stated she would email me, she followed through with the information. Her assistance made the process run smoothly”

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Posted 3 years ago

We appreciate your feedback, Cheri! Alexis is an absolute asset to the team. Thank you for your business!

Posted 3 years ago

“I found exactly what I was looking for. I used the chat feature to ask a question about the size of the insoles I wanted to order and received a prompt helpful answer. I also asked if they would ship to a post office box and, thankfully, they would. Very good service.”

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Posted 3 years ago

Thank you for your feedback, Leslie! We appreciate your business!

Posted 3 years ago

“Love the insouls, they are comfortable and fit so well!”

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Posted 3 years ago

We appreciate your feedback, Norman! Thank you for your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews