TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I absolutely love these Insoles! I use em in my grey muck boots!”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Merilyn! Thank you so much for your business!

Posted 3 years ago

“Love the Insoles I receive to put in my shoes. They fit nicely and give me the back comfort I need in my casual and dress shoes. I recommend these insoles to anyone who has back problems. Thanks TheInsoleStore.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, Wayne! We appreciate your business!

Posted 3 years ago

“Great product”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Velma! Thank you for your business!

Posted 3 years ago

“Website easy to negotiate. Product accurately described and shipped right away. It arrived when it was supposed to. Great service.”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Shelley! Thank you for your business!

Posted 3 years ago

“Good service!”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, Sharon! We appreciate your business!

Posted 3 years ago

“Extremely comfortable. Soft with slight arch support. You could give arch a bit more support. But so far they’re the best”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Halina! Thank you for your business!

Posted 3 years ago

“Returned with no problem!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Lorna! We appreciate your business!

Posted 3 years ago

“Quick refund. Thank you”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Chris. We have not yet received your return back to our warehouse. If you need any help following that tracking, please let us know. Once received, we ask for 1-3 business days for processing. We appreciate your business!

Posted 3 years ago

“Ordering was easy. I love the product. However, I was unable to buy any more than one. They were out of stock”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Felice! If you would like us to notify you once more are in stock, just let us know. Thank you for your business!

Posted 3 years ago

“Delivery was on time the insoles work right thanks”

Helpful Report

Posted 3 years ago

We're so glad to hear it, Jose! Thank you for your feedback & your business!

Posted 3 years ago

“Love the sandals”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Victoria! We appreciate your business!

Posted 3 years ago

“These insoles are the only ones I've ever found that have the perfect metatarsal support for my foot. I love them!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Frances! We appreciate your business!

Posted 3 years ago

“Great selection, decent pricing, quick shipping. What else is there?”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Thurl! Thank you for your business!

Posted 3 years ago

“I got the Spenco 3/4-Length Orthotic Arch Supports. They came very quickly. No complaints!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Amanda! We appreciate your business!

Posted 3 years ago

“This was my first experience with you. Had a great first experience. Alexis was extremely helpful and seemed interested in helping me achieve my goals! Thank you Alexis and team for making this a great experience! God bless you all.”

Helpful Report

Posted 3 years ago

We appreciate your feedback, James! Alexis is an absolute asset to the team. We're so glad to hear that she helped. Thank you for your business!

Posted 3 years ago

“I ordered the regular insoles for metatarsal support with gel and got the insoles to be worn with high heels which I don't do. They don't fit my shoes very well but so far they do seem to support my metatarsal which is what I needed the most. If I had my choice I would rather have the regular shoe fit.”

Helpful Report

Posted 3 years ago

We appreciate your feedback Dion. We do show the order was placed for Pedag Lady Gel Insoles which are the high heel model. They do have a 30-day Wear Test Guarantee, so we're happy to take them back for return or exchange. If you need any help, just let us know. Thank you for your business!

Posted 3 years ago

“I ordered online, received the insoles promptly, and appreciate the quality of my insoles.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Tammy! We appreciate your business!

Posted 3 years ago

“I needed something to cushion my rheumatoid nodules. Bought one pair of the Memory Plus In Soles to try them out. They were perfect, so bought two more pairs. I highly recommend the product!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Susan! We appreciate your business!

Posted 3 years ago

“Received my insoles quicker than expected. Also felt an immediate improvement with these insoles, I highly recommend these insoles to anyone suffering from planter fasciitis.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, Derrick! We appreciate your business!

Posted 3 years ago

“like very much.if the lambs wool came out further on the edges.”

Helpful Report

Posted 3 years ago

We appreciate your feedback, Stephanie! Thank you so much for your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews