TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Terrible customer service. Somehow the site captured an incorrect shipping address and was unable to correct(no phone number to call, hard to locate email), emailed immediately to cancel order as it went through somehow. Created a second correct order. Company sent incorrect order and canceled correct order. I have not received anything but a bill.. still can’t get a call back ..”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Bette! We most sincerely apologize for your experience thus far! Our contact information can be found under the "Click here to get in touch with our customer support team" link at the bottom of our website page. We do not currently have our customer service phone number listed on our website, as we are currently training new customer service associates. Our phone number will be r listed on our website again, once all of our associates are able to answer inbound phone calls. The quickest way to get in contact with us currently is through the chat feature on our website, or emailing our Customer Service Team at Help@theinsolestore.com. You can also give us a call at our Customer Service phone number, which is 866-858-1294. If an associate it unavailable to help you, we will give you a call back as soon as we are able. We apologize that we were unable to answer your inquiry immediately, as you initially called and emailed into our helpdesk after hours. We are customer support team is currently available Monday-Friday 9AM-5PM EST. We do show that you requested to have one of your orders cancelled prior to shipment. Our customer support team mistakenly cancelled your other order that was placed on the same day, which resulted in your order being delivered to the incorrect address. We most sincerely apologize for the huge inconvenience! We are more than happy to fix this for you with either an expedited replacement order, or a full refund. We will be reaching out to you privately to assist with fixing this for you. We appreciate your business!

Posted 1 year ago

“I buy all of my insoles from The Insole Store. The Pedag 3/4 length have provided great relief for my metatarsal problem. I also purchased full length inserts that provide relief for plantar fasciitis. Hopefully they work as well.”

Helpful Report

Posted 1 year ago

Thank you so much for your incredible 5-star rating of TheInsoleStore, Glenn! We are thrilled to hear that you have found great relief for your metatarsal problem with our Pedag 3/4 length insoles. We understand how crucial it is to find the right solution for foot issues, and we're glad that our products have been able to help you. It's fantastic to hear that you have also purchased our full-length inserts for relief from plantar fasciitis. We hope these inserts work just as effectively and provide you with the same level of comfort and support. Once again, we thank you for being a loyal customer and for sharing your experience with our products. We look forward to serving you again in the future!

Posted 1 year ago

“Easy to shop here!”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Ruth! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. "Easy to shop here!" sums up our goal perfectly, as we strive to create a seamless and hassle-free shopping experience for our customers. Thank you once again for your glowing review and for choosing TheInsoleStore, we look forward to serving you again soon!

Posted 1 year ago

“Fast delivery.”

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Posted 1 year ago

Thank you so much for taking the time to rate TheInsoleStore with 4 stars, Jack! Fast delivery is one of our top priorities, and we are delighted to hear that this aspect of your shopping experience met your expectations. We truly value your support and hope to serve you again in the future!

Posted 1 year ago

“Only ordered “Shoe Goo” to stick the toe of my sneakers back in place. Easy to order from, good price and delivery”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We greatly appreciate your feedback. It's delightful to hear that you found it easy to place your order for the "Shoe Goo" to repair your sneaker's toe. We are thrilled to know that you were impressed with our user-friendly ordering process, competitive pricing, and prompt delivery. Your satisfaction is our top priority, and we genuinely value your support. Thank you again for choosing TheInsoleStore, and we look forward to serving you in the future!

Posted 1 year ago

“web site was eazy to navagate”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Robert! We're glad to know that our website was easy to navigate, making your shopping journey smooth and hassle-free. We value you as our customer and strive to provide top-notch service and high-quality products. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again in the future!

Posted 1 year ago

“Easy process and helpful guide used to select options for the best soles.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Priscilla! We are so glad to hear that our easy process and helpful guide assisted you in selecting the perfect soles for your needs. Your satisfaction is our top priority, and we are always here to provide you with any assistance you may need. If you have any more questions or need further recommendations, please don't hesitate to reach out to us. We value your trust in our products and services and look forward to serving you again in the future!

Posted 1 year ago

“It was fast and easy I have not received at this time.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate TheInsoleStore with 4 stars, Robert! We greatly appreciate your feedback and are thrilled to hear that your shopping experience with us was fast and easy. Your order shipped out from out warehouse on 2/20 and has an estimated arrival date of 2/23! Once again, thank you for your support and for choosing TheInsoleStore. We hope you enjoy your purchase when it arrives!

Posted 1 year ago

“Have the products I'm looking for, easy to use online ordering, fast shipping”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Bernie! We greatly appreciate your support and loyalty as our valued customer. We're thrilled to hear that you have found the products you were looking for and that our online ordering system was easy to use. Once again, thank you for choosing TheInsoleStore. We truly value your trust and look forward to serving you again in the future!

Posted 1 year ago

“It was very easy as I had purchased the same product recently.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of TheInsoleStore, Carolyn! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. Once again, thank you for your kind words and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“Easy to get the perfect insoles for my beleagured feet.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a fantastic 5-star rating for TheInsoleStore! We are thrilled to hear that you found it easy to get the perfect insoles for your beleaguered feet. Our team always strives to provide a wide selection of high-quality insoles to cater to various needs, and we're glad we could assist you in finding the right ones. We look forward to serving you again in the future!

Posted 1 year ago

“I decided to order two inserts for my shoes. The customer rep was OUTSTANDING and combined the orders, gave me refund for shipping. I am not sure if these inserts will help, was told I could return them. I have to have berk shoes to walk correctly so I am trying to convert my shoes to Berks with the inserts. Great great great place to do business with”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star review of TheInsoleStore, Jodianna! We are thrilled to hear that you had a positive experience with our customer representative. Our team takes great pride in providing outstanding service, and we are delighted to hear that they were able to assist you by combining your orders and refunding your shipping fees. We believe in going the extra mile for our valued customers like you! We completely understand your cautiousness about the inserts, but rest assured that we offer a hassle-free return policy. If they don't meet your expectations, you can return them without any issues. We genuinely hope that the inserts will help you in converting your shoes to Birks and improve your walking experience. Once again, thank you for your glowing review. We are truly grateful for your support and trust in our business. If you have any further questions or need assistance, please feel free to reach out to us. We're here to help!

Posted 1 year ago

“fast , reliable”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore! We greatly appreciate your support and are thrilled to hear that you had a fast, reliable experience with us. It's customers like you who make our job so rewarding. We hope to serve you again soon!

Posted 1 year ago

“Easy ordering & fast shipping. Great job”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Sara! We greatly appreciate your support and are thrilled to hear that you had a positive experience with our store. We truly appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“I asked to get my insoles in a few days and paid $9 for extra postage. however 5 days is the usual time and it has been 6, if they don't come by Tues. Feb.20....they will be too late for the trip I am taking. I don't need to write a review as I have been using these for 10 yrs and they work great. I buy a pair for every shoe I have as they are a little hard to remove and place in a different shoe. they last a long time, but feel some are wearing out.........needed a replacement.”

Helpful Report

Posted 1 year ago

Hi Joan, I know that we also corresponded over email regarding your shipment, but I also wanted to respond to your review here for further clarification. Since your order was placed after our shipping cutoff on the 15th, your order was shipped first-thing the following day on the 16th. Our Express Shipping option has an estimated delivery timeframe of 2-3 days after the order is shipped. Given that today, the 19th, is Presidents Day and USPS does not carry mail on federal holidays, your shipment is expected to arrive on the 20th. This would make for a total of 3 days in transit, where on the 17th and 18th USPS was carrying the package to your local area, and where it is now scheduled to be delivered to you on the 20th. We can't always guarantee delivery timeframes due to factors outside of our control, but given the date and time your order was placed, and given that today is a federal holiday during which USPS does not operate, your order is still expected to arrive within 3 days from the date of shipment. I apologize if the federal holiday and the resulting delay in mail delivery was unexpected, and we'll definitely look into whether we can make this any more clear in the future. If, for whatever reason, your order does not arrive in time for your trip, simply let me know via reply to my email and I'd be more than happy to work with you to make this right. We definitely appreciate your business.

Posted 1 year ago

“Easy to order and shipment came quickly!”

Helpful Report

Posted 1 year ago

Thank you so much for awarding us with a 5-star rating for TheInsoleStore, Connie! We are delighted to hear that you found our website easy to navigate and that your shipment arrived quickly. Providing a seamless ordering process and efficient delivery service is a priority for us, and we are thrilled that we could meet your expectations. Once again, thank you for choosing TheInsoleStore. We look forward to serving you in the future!

Posted 1 year ago

“I recently got off the phone with Alexis and she was a pleasure to work with very knowledgeable and sweet don’t let her go she is a keeper Yours Truly, Vincent Saetta”

Helpful Report

Posted 1 year ago

Thank you so much for your stellar 5-star rating of TheInsoleStore, Vincent! We truly appreciate your feedback and support as a loyal customer. We are also thrilled to hear about your positive experience with Alexis. She indeed is an invaluable member of our team, and we are grateful for her expertise and sweet disposition. Once again, we cannot thank you enough for your continuous support. We look forward to serving you in the future and providing you with the best customer experience possible!

Posted 1 year ago

“I have planters fashiatitis and Morton neuroma . The selection and information about these is very helpful. I have never been disappointed in my orders”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Robert! We greatly appreciate your kind words and are thrilled to hear that our selection and information regarding plantar fasciitis and Morton's neuroma has been helpful to you. It's fantastic to know that we have never left you disappointed with your orders. We truly value your loyalty as a customer and look forward to serving you for many more years to come!

Posted 1 year ago

“Quick delivery.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We're thrilled to hear that you had a great experience shopping with us. Quick delivery is something we take pride in, as we believe prompt service is crucial in providing a positive customer experience. Your satisfaction is our utmost priority, and we appreciate your recognition. Thank you again for choosing TheInsoleStore, and we look forward to serving you with exceptional products and service in the future.

Posted 1 year ago

“Just ordered so hard to say one way or the other if this is a good experience or not.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 4-star rating, William! We truly appreciate your support and feedback. We understand that it's difficult to judge our service at this early stage, as you've just placed an order. However, we assure you that we are committed to providing you with an exceptional experience. If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer support team. We are here to ensure your satisfaction every step of the way. Once again, thank you for choosing TheInsoleStore, and we look forward to serving you soon!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,453 reviews