TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Easy to navigate through your website”

Helpful Report

Posted 1 year ago

Thank you so much, Dominic, for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your support and loyalty. We are thrilled to hear that you found our website easy to navigate. It is our continuous effort to provide a user-friendly experience for our valued customers like you. Thank you again for being an amazing and loyal customer. We look forward to serving you in the future!

Posted 1 year ago

“It took me 5 tries and 2 days to complete my order. Each time, I would get to payment and the site woould just buffer endlessly. One time I left it for 20 mins!!!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Tyra! We are so sorry to hear that you ran into trouble while trying to place your order. We haven't had any other customers with a similar issue reach out to us, so it may have been your website provider experiencing a connectivity issue. Likewise, it's also possible that our website was experiencing an issue while you were trying to place an order - either way, we are so sorry to hear about your experience. We will be reaching out to you privately regarding your experience. We appreciate your business!

Posted 1 year ago

“Website is fine, easy enough to use. I would have liked more specific information on which units help correct which conditions. Also how to work with half sizes, go up or down. If this info is available I did not see it.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are sorry to hear that you had trouble locating the information on our website you were looking for. We do have our insoles categorized by "Shop Pain Relief" at the top of our website page with all of our categories. This gives you the option of choosing the foot condition you are looking to address, and viewing the products that will help with that condition. Likewise, we have a filter on the side of our webpage for product conditions as well when viewing our insoles - you can filter by condition and the products that address that condition will appear. We also have a link on our website under Helpful Resources (located on the bottom of our website), named "Insole Guide: How to Choose the Right Insole." We have a wealth of information there regarding sizing, foot conditions, how to determine your arch type, etc. If you ever need assistance or have any questions in the future, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. Thank you again for taking the time to provide us with your feedback, and we appreciate your business!

Posted 1 year ago

“Everything went smoothly.”

Helpful Report

Posted 1 year ago

Thank you so much, JARRHL, for your fantastic 5-star rating! We really appreciate your kind words and are thrilled to hear that your experience with TheInsoleStore went smoothly. Your satisfaction is our priority, and we're delighted that you had such a positive experience with us. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing TheInsoleStore!

Posted 1 year ago

“Shopping was easy if you can read. Pick product, pick size, add to cart, pay. Can t get much easier than that. Don’t have product yet so stay tuned…”

Helpful Report

Posted 1 year ago

Thank you so much, Diane, for taking the time to leave us a 5-star rating! We truly appreciate your support. Shopping at TheInsoleStore is indeed a breeze, especially if you can read! It's as simple as picking your desired product, selecting the perfect size, adding it to your cart, and making the payment. Can't get much easier than that, right? Stay tuned for the arrival of your product. We hope you'll love it just as much as your shopping experience!

Posted 1 year ago

“I suffer from chronic heel pain. I have tried everything from injections to custom insoles to help with the pain. Nothing has worked so far. I pray your insoles will help.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful feedback on your recent experience with TheInsoleStore, Neal! We really appreciate you taking the time to share your thoughts with us. We are thrilled to hear that you were satisfied with our service. Our team here at TheInsoleStore strives to provide an exceptional customer experience, and it's always rewarding to know that we are succeeding in making our customers happy. We sincerely hope you enjoy the insoles once you receive them, and that they are a perfect fit for your needs Once again, thank you for choosing TheInsoleStore and for your kind words. We truly value your business and hope to serve you again in the future.

Posted 1 year ago

“This was the best shopping experience that I have had in a long time.”

Helpful Report

Posted 1 year ago

Thank you so much for giving TheInsoleStore a 5-star rating, Susan! We truly appreciate your kind words and we're thrilled to hear that you had the best shopping experience in a long time with us. Customer satisfaction is our top priority and we're glad we could meet your expectations. Thank you again for choosing TheInsoleStore and we look forward to serving you in the future!

Posted 1 year ago

“The insoles were plainly labeled and a semi reasonable price, however the purchasing part was confusing. I wasn't sure that my order had been placed. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to rate TheInsoleStore with 4 stars, Larry! We sincerely appreciate your feedback and are glad to hear that you were satisfied with our insoles. We take pride in ensuring that our products are of high quality and reasonably priced. We apologize for any confusion you experienced during the purchasing process. We understand that it can be frustrating not knowing for certain if your order has been successfully placed. Rest assured, we are continuously working to improve the clarity and ease of our purchasing system for a smoother overall experience. If you run into any issues in the future, please feel free to reach out to our Customer Service Team at help@theinsolestore.com as we are more than happy to help with anything! Once again, thank you for your review and for choosing TheInsoleStore. We value your feedback and hope to serve you even better in the future.

Posted 1 year ago

“Always try to buy direct, was so easy to shop and buy. As a 70 year old disabled vet, was looking to help with leg recover after work out, and instantly found what I had been looking for. After placing my order, and discussing this purchase with my wife, I realized that I had ordered the wrong size. A simple email and it was resolved before order was placed, NO PROBLEM! So looking forward to these sandals.”

Helpful Report

Posted 1 year ago

Thank you so much, Kevin, for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your support. We're thrilled to hear that you found it incredibly easy to shop and make a purchase directly from us. We also want to express our gratitude for your service as a 70-year-old disabled veteran. It's an honor to provide you with the support you need for leg recovery after your workouts. We're glad that you quickly found the perfect item you were looking for and placed your order. We understand that mistakes happen, but we're thrilled to hear that our customer support team efficiently resolved the issue when you realized you had ordered the wrong size. Thank you for giving us the opportunity to rectify the situation before your order was placed. We're delighted that you are eagerly anticipating the arrival of your new sandals. We hope they provide the comfort and support you need for your recovery. Thank you again, and we look forward to serving you in the future!

Posted 1 year ago

“Sherylyn is wonderful. Empathetic and kind. A positive asset for your company. Quick and knowledgable with her response.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Jim! We greatly appreciate your support and are thrilled to hear about your positive experience. We would also like to take this opportunity to extend our gratitude for your kind words about Sherylyn. We are proud to have her as part of our team, and it's wonderful to hear that her empathy, kindness, quickness, and knowledge have made a positive impact on your experience with us. Once again, thank you for your review and for being a valued customer. We look forward to serving you again soon!

Posted 1 year ago

“Easy to navigate website and punctual confirmation . Looking forward to getting my insoles”

Helpful Report

Posted 1 year ago

Thank you, Julia, for giving TheInsoleStore a 4-star rating! We truly appreciate your positive feedback. We're glad to hear that you found our website easy to navigate and that we promptly confirmed your order. We hope you enjoy the insoles once you receive them! If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing TheInsoleStore, and we look forward to serving you!

Posted 1 year ago

“Quick and easy”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with a phenomenal 5-star rating for TheInsoleStore! We truly appreciate your feedback and are thrilled to hear that your experience with us has been quick and easy. We strive to provide our customers with seamless service, and we're glad to know that we have succeeded in doing so. Once again, thank you for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“Easy to find the products I want and need with a few clicks--and the ordering and payment process is straightforward and efficient.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We appreciate your kind words and are thrilled to hear that you found it easy to navigate our website and locate the products you wanted with just a few clicks. Our team works hard to ensure that the ordering and payment process is straightforward and efficient, so we're delighted to know that it has met your expectations. We sincerely appreciate your support and look forward to serving you again in the future!

Posted 1 year ago

“The Insole Sole Store always has a great variety of insoles and fair pricing. I buy two types - one for my running shoes and another for my everyday shoes and always find what I need at the Insole Store.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a fantastic 5-star rating, Tom! We are delighted to hear that you find our store to have a great variety of insoles and fair pricing. It brings us joy to know that we have been able to provide you with the perfect insoles for both your running shoes and everyday shoes. We are committed to offering a wide range of options to cater to our customers' diverse needs. Once again, thank you for choosing TheInsoleStore as your go-to destination for all your insole needs. We look forward to serving you in the future!

Posted 1 year ago

“Easy to look up what type that fits your needs”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Dan! We are delighted that you found it easy to look up the perfect insole that suits your needs. It is our commitment to provide our customers with a seamless and user-friendly shopping experience, and we are glad to know that we hit the mark for you. Thank you once again for your feedback, and we look forward to serving you again in the future!

Posted 1 year ago

“I like the product I bought.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Bonnie! It's wonderful to hear that you like the product you bought. Our team is dedicated to providing top-notch products that deliver the utmost comfort and quality. We are grateful to have you as a loyal customer, and we look forward to serving you again in the future!

Posted 1 year ago

“Easy to navigate and order the item”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you found TheInsoleStore easy to navigate and order the item you needed. Customer satisfaction is our top priority, and we are glad that our website made your shopping experience smooth and enjoyable. Thank you again, and we hope to serve you again in the future!

Posted 1 year ago

“When will my order ship? I ordered almost 2 weeks ago Thank you for your quick response!”

Helpful Report

Posted 1 year ago

Thank you for your 5-star review of The Insole Store, Peter! You are more than welcome - we are so happy we could get your lost shipment issue resolved. We hope you enjoy your order once you receive it, and we thank you for your loyalty and support of The Insole Store!

Posted 1 year ago

“Not a great internet user .. but found your page easy enough to use without too much trouble!”

Helpful Report

Posted 1 year ago

Thank you so much for giving TheInsoleStore a 5-star rating, Grete! We are delighted to hear that you found our website easy to use, even if you are not a regular internet user. Making our platform user-friendly is something we constantly strive for, so it's wonderful to know that you had no trouble navigating through it. Thank you again, and we hope to serve you again in the future!

Posted 1 year ago

“should have these insoles on first page they were hard to find”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback on TheInsoleStore, Allen. We truly appreciate customers like you who share their experience and thoughts with us. We are so sorry to hear that you had trouble locating the Sof Sole Airr Orthotic Performance Insoles on our website! Should you ever have trouble locating an item on your website in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We truly value your support and we appreciate your feedback. We look forward to serving you again in the future!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,453 reviews