TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Easy to navigate the website.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, David! We're glad to hear that you found our website easy to navigate. We strive to ensure that our customers can find everything they need quickly and efficiently, so it's fantastic to know that you found the process smooth and hassle-free. Once again, thank you for your kind words and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“They sent me the wrong size, three inches, short. Also package is sailed, but the box is open, When it arrives.”

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Posted 1 year ago

Thank you for your feedback, Cristita! We are so sorry to hear that you received the wrong size in your order, and that your insole box was open upon receipt of your package. Insole boxes can oftentimes become open from being jostled around while in transit - we sincerely apologize for that! If your insoles ever arrive to you damaged, we will happily replace them for you. We have reached out to you privately in regards to your order, and we will ensure the correct item is sent to you. We appreciate your business!

Posted 1 year ago

“Placing the order was easy and it arrived quickly.”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. We strive to provide a seamless and efficient shopping experience for our valued customers like you, and we are delighted that we were able to meet your expectations. Again, thank you for taking the time to leave such a positive review. We look forward to serving you in the future and providing you with exceptional products and service!

Posted 1 year ago

“Always been pleased with your product”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with a 5-star rating for TheInsoleStore. We truly appreciate your support and loyalty as our customer. Your kind words resonate with our team, and we are delighted to hear that you have always been pleased with our products. We take pride in delivering high-quality insoles that meet your needs and provide exceptional comfort. Thank you again for your continued trust in TheInsoleStore. We look forward to serving you in the future!

Posted 1 year ago

“I purchased a lot of products from InsoLe You keep sending me steps after every purchase Are these accumulative? Are these Redeemable I also had some that have torn. Are these returnable?”

Helpful Report

Posted 1 year ago

Thank you for taking the time to rate TheInsoleStore five stars, Jacques! Yes, our rewards steps are cumulative and redeemable. You can sign up for a rewards account by clicking on the blue "Rewards" symbol on the bottom left of your screen on our website - this will prompt you to either create a TheInsoleStore.com account or to login to your existing account. Once your are logged in, if you click the blue Rewards button on the bottom left of your screen, you can view your current amount of Steps, Earn Points, or browse your Rewards. To redeem your rewards, select the available promotion you would like to use, this will give you a one time use coupon code that you can either copy or apply to cart during checkout. Every purchase earns you 5 Steps per $1 spent! Please be mindful that all Steps expire 6 months after being issued. We would be happy to look into your order to see if your item is eligible for return! Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance with a return/exchange. We appreciate your business!

Posted 1 year ago

“I have used these inserts and arch supports for the past 5 years. For someone who has severe arthritis in feet, these products have allowed me to keep active and walk longer distances. Highly recommend!”

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Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Alison! We truly appreciate your feedback and are thrilled to hear that our products have been able to make such a positive impact on your life. It warms our hearts to know that our inserts and arch supports have helped you stay active and walk longer distances, especially considering the challenges you face with severe arthritis in your feet. Your recommendation means the world to us, and we're grateful to have had the opportunity to be a part of your journey for the past 5 years. We genuinely appreciate your support and look forward to continuing to provide you with products that cater to your needs. Thank you once again for choosing TheInsoleStore!

Posted 1 year ago

“I recently purchased my product as my Dr. recommended & I am overall satisfied. I wish that it fit inside all of my shoes.”

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Posted 1 year ago

Thank you so much for your 4-star rating of TheInsoleStore, Gail! We truly appreciate your support and are glad to hear that you are overall satisfied with your recent purchase. We understand how important it is to have a product that meets your doctor's recommendation, and we strive to deliver exceptional quality. We also understand your desire for the insole to fit inside all of your shoes. We offer a wide range of insole options that cater to different shoe sizes and types, so please feel free to browse our selection for alternative options that may better suit your needs. If you require assistance selecting another insole that is suited to your needs, our Customer Service Team would be more than happy to assist you at Help@theinsolestore.com. Once again, thank you for your kind review. Your satisfaction is our top priority, and we look forward to serving you again in the future!

Posted 1 year ago

“Very prompt very satisfied.”

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Posted 1 year ago

Thank you so much for taking the time to rate TheInsoleStore with 5 stars, Mary! We truly appreciate your feedback and are thrilled to hear that you had a very prompt and satisfying experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Posted 1 year ago

“I find your website is very easy to use and I was able to find what I wanted right away without any difficulties.”

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Posted 1 year ago

Thank you so much for taking the time to leave us a fantastic 5-star rating, Victoria! We're thrilled to hear that you find our website incredibly user-friendly, allowing you to quickly find what you were looking for without any troubles. Your satisfaction is our utmost priority, and we're delighted that our platform made your shopping experience seamless. Thank you again for choosing TheInsoleStore!

Posted 1 year ago

“Easy to navigate website and they have competitive prices. Free fast shipping is a plus!”

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Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Charles! We're thrilled to hear that you find our website easy to navigate, and we couldn't agree more that our competitive prices are hard to beat. And yes, free fast shipping is definitely a plus! We are grateful for customers like you who continue to choose TheInsoleStore for their footwear needs. Your satisfaction is always our top priority, and we're glad to know that we've been able to meet your expectations. We look forward to serving you in the future!

Posted 1 year ago

“Sherylyn (Insole Store customer service) helped me to choose the best insole (PS Pinnacle Low Insole (10-10.5 mens)) based on my podiatrist's advice. My Insole Store purchases were handled very well with good email communication, shipment tracking and on-time delivery. Thanks InSole Store for your customer service and delivering quality footwear support products at a good price.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving us a wonderful 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with TheInsoleStore. We're glad to know that Sherylyn from our customer service team was able to assist you in choosing the best insole based on your podiatrist's advice. It's our priority to provide our customers with the best support and guidance, and we're happy to hear that Sherylyn was able to help you with that. Thank you for your loyalty as a customer. It means a lot to us that you continue to choose TheInsoleStore for your footwear support needs. We look forward to serving you again in the future!

Posted 1 year ago

“My shopping experience was very pleasent, I love the service, very nice polite.”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Rolanda! We truly appreciate your support and are thrilled to hear about your pleasant shopping experience. Your kind words about our service and the politeness of our team mean so much to us. We couldn't be happier knowing that you loved the service provided. Thank you again for taking the time to share your positive feedback. We look forward to serving you again in the future!

Posted 1 year ago

“Excellent!”

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Posted 1 year ago

Thank you so much for your 5-star review and kind words - "Excellent!" We are so happy to hear that you had an enjoyable shopping experience with TheInsoleStore. We appreciate your kind words and look forward to serving you again in the future!

Posted 1 year ago

“VERY EASY TO USE!”

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Posted 1 year ago

Thank you for your wonderful 5-star review, Sharon! We are so happy to hear that you found our website very easy to use! We strive to provide our customers with a seamless and enjoyable shopping experience, and we are happy to hear that is what we delivered. We appreciate your business and look forward to serving you again in the future!

Posted 1 year ago

“I am a first time online shopper but the shopping process was intuitive and used logical process.”

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Posted 1 year ago

Thank you for your kind words, Robert! We are thrilled to hear that your first shopping experience with us was positive. We hope you enjoy your order, and we hope to serve you again in the future!

Posted 1 year ago

“Super fast delivery”

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Posted 1 year ago

Thank you so much for your 5-star review of TheInsoleStore, Janice! We are so happy to hear that your order arrived to you quickly. We hope you enjoy it, and we sincerely appreciate your loyalty and support! We look forward to serving you again in the future.

Posted 1 year ago

“It was very easy to shop on line and find what I needed to purchase!”

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Posted 1 year ago

Thank you so much for your wonderful 5-star review of TheInsoleStore, Susan! We are so happy to hear that it was very easy to navigate our website and find what you were looking for! We strive to provide our customers with a seamless shopping experience, so we are thrilled to hear we hit the mark. We appreciate your business and support of TheInsoleStore, and we hope to serve you again in the future!

Posted 1 year ago

“Shopping experience was fine.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! This review is asking you to rate your shopping experience with TheInsoleStore. You will receive another email asking you to rate your product after it is received. Your order left our warehouse on 4/15 and was marked as delivered on 4/18 - we hope you enjoy it! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 1 year ago

“Website is easy to navigate.”

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Posted 1 year ago

Thank you for your 5-star review of TheInsoleStore, John! We are so happy to hear that you found our website easy to navigate, and we appreciate your business and loyalty towards us. We hope you enjoy your order, and we look forward to serving you again in the future!

Posted 1 year ago

“The size I ordered is too big. My foot measures 9 inches. The shoe measures 11 inches. Too big. what is the process to return and replace with correct size? Please let me know either email or phone call 760-220-1688. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for your 4-star review of TheInsoleStore! We are so sorry to hear that your product is too large for your needs. Our Customer Service Team would be more than happy to assist you with an exchange for the correct size. Please feel free to reach out to us at Help@theinsolestore.com or 866-858-1294 and we will happily assist you. We appreciate your business!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,453 reviews