Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

“I purchased the Form Memory Foam insoles just before leaving on a trip. I promptly received my order. Prior to buying these insoles, I lived in my Oofos flip flops. I wanted to be able to wear tennis shoes without pain and these insoles did that. My feet were happy.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Nancy! We are so glad to hear that your insoles arrived to you quickly, and that they are alleviating your foot pain. We love to hear that your feet are happy! We appreciate your kinds words and loyalty towards TheInsoleStore, and we look forward to serving you again in the future!

Posted 1 year ago

“Nice and quick”

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Posted 1 year ago

Thank you so much for your 5-star rating of TheInsoleStore, Mary! We truly appreciate your kind words and feedback. We are delighted to hear that you had a positive experience with our service. Our team strives to provide efficient and prompt assistance to all our valued customers. Once again, thank you for taking the time to share your satisfaction with us. We appreciate your business and hope to serve you again in the future!

Posted 1 year ago

“This is my first time buying from The Insole Store. The expirience of ordering insoles was great. They arrived very quickly. Even though the product was great, I had to make an exchange which took a while. I told them about it and they were very gracious and generous in how they responded. Their attention to the client is outstanding! Thank you!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Maria! We are so happy to hear that the purchasing part of your shopping experience with us was seamless! We do sincerely apologize for your experience with your return/exchange - we agree, three weeks is a very long time to wait for an exchange item. We are very sorry for the huge inconvenience. We are currently transitioning warehouses, and this is the cause for the delay in returns currently being processed. We will be reaching out to you privately, to help resolve this matter. We appreciate your feedback and your business with TheInsoleStore!

Posted 1 year ago

“I like the webpage, but as a new customer I wasn’t able to use the 10% discount “welcome10”. I initially used my iPhone to get the code then used my iPad to purchase the insole.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Keith! We are so sorry to hear that you were unable to use the coupon code "WELCOME10" on your order! That is actually a very old/no longer active coupon code, which is why you were unable to use it. We do have an active 10% off code, that we have applied retroactively to your order. You will receive an email notification regarding the refund. We hope you enjoy your insoles once you receive them, and we appreciate your business!

Posted 1 year ago

“I am so glad I found your website. Thank you for carrying the insoles I use, since they were discontinued by New Balance.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore! We truly appreciate your support and feedback. We are absolutely thrilled to hear that you found our website and that we carry the insoles you use. It's always our aim to provide our customers with a wide range of quality products, including those that may have been discontinued by other brands. We understand how frustrating it can be when a beloved product is no longer available, and we're glad to have been able to help you find a suitable alternative. Once again, thank you for your kind words and for choosing TheInsoleStore. We genuinely value your satisfaction and look forward to serving you in the future!

Posted 1 year ago

“The products themselves are good. They were delivered timely. The only negative was, when ordering, I was offered a 10% discount for registering my email address, etc. with the store. The discount, however, was not applied to my order when I 'checked-out'. I was not pleased with this.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Tony! We are happy to hear that you had an overall positive shopping experience with us! We are so sorry to hear that your 10% discount was not applied! The discount code is sent to your email address, with the intention that you will apply the discount at checkout. At this time, we do not have a way of automatically applying individualized discount codes to specifid orders as all the discount codes are different - we sincerely apologize for the inconvenience! I have retroactively applied the 10% discount to your order, and you will receive an email regarding the refund as well. We will also pass your insights along to our Website Development Team for further review. Thank you again for taking the time to provide us with your feedback, and we appreciate your business!

Posted 1 year ago

“The insoles I wanted were not available in my size so I had to get a different pair. Now we’ll see if I get them with no hitches. The last time I ordered from here, there were some hiccups.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your feedback on TheInsoleStore, Keitth We truly appreciate it! We are so sorry to hear that you had some troubles with your ordering experience in the past, we most sincerely apologize for that as providing top-notch customer service is our #1 priority! We hope there are no issues with your order this time around, and that the insoles you chose are a perfect fit for your needs. If you ever need any assistance in the future, whether it's for order issues, finding the perfect insole or any other foot-related concerns, please don't hesitate to reach out. We are here to help! Once again, thank you for your support and for being a part of our wonderful community. We look forward to serving you again soon.

Posted 1 year ago

“Awesome soles available!”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Blake! We are thrilled to hear that you had a fantastic experience with us. Your kind words mean a lot to us and we are glad that our products were able to meet your expectations. We are committed to providing top-notch insoles that offer utmost comfort and support, and it's great to know that you found our selection impressive. Once again, thank you for choosing TheInsoleStore. We appreciate your support and look forward to serving you again in the future!

Posted 1 year ago

“The insoles arrived today. Recommended by my podiatrist, I'm hoping they'll be beneficial. So far, they seem to fit my shoe perfectly.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! Your order left our warehouse on 4/8 and was marked as delivered today, 4/12, so it took 4 days to arrive to you, which is within our expected 3-5 day shipping window for Standard/Free Shipping, your chosen method at checkout. We sincerely hope you enjoy your order! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We will also be following up privately, to ensure you received your order. We appreciate your business!

Posted 1 year ago

“I was trying to buy a similar product to what I bought from my doctors office. While the information was available on the site it was hidden and took extra effort to find what I think is the comparable product. But I will not know for sure until it arrives.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Bruce! We are so sorry to hear that you had trouble trying to locate the product you were looking for on our website! We have a wealth of knowledge on both our website and individual product pages, so we can understand how you might feel as if the information you were looking for was hidden and took extra effort to find- we can assure you that this was not intentional, and we sincerely apologize that your experience left you feeling as such. If you ever have trouble locating something on our website, or if your insoles turn out to be different than what you intended to order, please feel free to reach out to our Customer Service Team at help@theinsolestore.com as we are more than happy to help. We appreciate your insights as well as your business!

Posted 1 year ago

“it is very confusing to find what i need. the item i bought last time is discontinued better???”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are so sorry to hear that you had trouble locating the item you bought with us last time, as it is discontinued. We only show one order with us under your name and email address, so we are unable to locate the item you are referring to. We are more than happy to assist you in finding that discontinued item, and double checking that we no longer have it available in our inventory. We will be reaching out to you privately to help resolve this matter. We appreciate your feedback and your business!

Posted 1 year ago

“If you offer a 10% off it should be automatically placed on your order…Thanks Frank Morgan”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Frank! Our 10% discount offer is contingent upon our customers signing up for our marketing emails, but our system has no way of connecting the email address you signed up with to our order platform to automatically apply your discount code, currently - we sincerely apologize for that! We have proceeded with retroactively applying your 10% discount code - you will receive an email alerting you of the refund. We will also be passing your insights along to our Website Development Team. Thank you again for taking the time to provide us with your feedback, and we appreciate your business!

Posted 1 year ago

“Everything went just the way it was suppose to.”

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Posted 1 year ago

Thank you so much for taking the time to give us a 5-star rating for TheInsoleStore, Barb. We truly appreciate your feedback and are thrilled to hear that everything went just the way it was supposed to. It means a lot to us to know that you had a positive experience with our store. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We hope to serve you again in the future!

Posted 1 year ago

“I bought my first SPENCO RX comfort insoles years ago and last month bought another brand because I couldn’t ’remember your name! What a mistake!!! My toes and heel left imprints on the cushion and didn’t provide the layer of cushioning the SPENCO has!! I won’t make that mistake again! SPENCO delivers exactly what the description states.”

Helpful Report

Posted 1 year ago

Thank you so much, Irene, for giving TheInsoleStore a glowing 5-star rating! We truly appreciate your kind words and are thrilled to hear about your positive experience with our Spenco RX comfort insoles. We understand that sometimes it's hard to remember brand names, but we're glad that you found your way back to us. We can't emphasize enough how important it is to have the right level of cushioning and support for your feet, and we're delighted that our Spenco insoles delivered exactly what you were looking for. Your satisfaction means the world to us, and we look forward to continuing to provide you with top-notch products and service. Should you need anything else in the future, please don't hesitate to reach out. Thank you again for choosing TheInsoleStore!

Posted 1 year ago

“It was easy to find what I was looking for, and the product was on sale so the price was fair. Then they charged shipping and the price went back up to what the product cost before the discount. Just sell the product at full price, tell me your paying the shipping cost and then use the difference between what you are willing to sell it for and the non-sale price to make me feel like I am getting something for nothing.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Steven! The item you purchased was a Clearance/discontinued item, which is why it was offered at a 25% off discount. Unfortunately, we cannot sell our final Clearance/discontinued items at full price as they are final sale - hence the reason for the discount. We are so sorry to hear that your order did not apply for our Free Shipping! Our $25 Free Shipping threshold is set at the lowest pricing point we are able to offer our customers, while still being cost effective on our end. Typically, our customers who purchase items that do not reach our $25 Free Shipping threshold and would like to qualify for Free Shipping, buy multiples of that item once a year to satisfy their need and still take advantage of our Free Shipping. We hope you enjoy your insoles once you receive them, and we appreciate your business!

Posted 1 year ago

“Why don't you have overnight shipping?”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Eric! We are happy to hear that you had an overall positive shopping experience with TheInsoleStore! We do not currently offer an overnight shipping option as we do not have a reliable and cost-effective method that we can offer to our customers at this time. We most sincerely apologize for the inconvenience! If this ever changes, we will certainly reach out and let you know. Thank you for again for taking the time to provide your feedback - we appreciate your business and hope to serve you again in the future!

Posted 1 year ago

“After several disappointing purchases over the counter, and needing something for my specific needs, a quick Google search led me to. The Insole Store.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star review of TheInsoleStore! We truly appreciate your support and are thrilled to hear that we were able to meet your specific needs.We understand how frustrating it can be to have disappointing experiences with over-the-counter purchases. That's why we strive to provide top-quality products that cater to your unique requirements. We're delighted that our quick Google search led you to us and that we were able to exceed your expectations. Thank you once again for choosing TheInsoleStore and for taking the time to leave such a kind review. We truly appreciate it!

Posted 1 year ago

“It was easy to find and order the item I wanted.”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5 star rating on TheInsoleStore, peter! We truly appreciate your support and feedback. We are thrilled to hear that you found it easy to find and order the item you wanted. Thank you again for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“Good experience , The pricing as increased since my last purchase”

Helpful Report

Posted 1 year ago

Thank you so much for your kind and generous 5-star rating of TheInsoleStore, Bob! Your support means a lot to us, and we are thrilled to know that you had a good experience with us. We truly appreciate your loyalty as a customer, and we're grateful for your continued trust in our products and services. Your feedback motivates us to keep delivering top-notch quality insoles and exceptional customer service. On a side note, we understand that the pricing has increased since your last purchase. While we constantly strive to provide the best value for money, we must also sell the products at a price set by the manufacturer. Rest assured, our insoles are retailing for the lowest possible price we are able to offer them at, for our customers. We are confident that our products still offer great value and will enhance your comfort and wellbeing. Once again, thank you for your incredible support and for being a loyal customer. We look forward to serving you again in the future!

Posted 1 year ago

“So far everything has been great. Good variety to choose from. Easy to order. Can't wait to try them out. Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for awarding TheInsoleStore with a 5-star rating, Sandra! We greatly appreciate your positive feedback. We are thrilled to hear that you have found our variety of products to be great and that ordering from us was easy. We hope that the insoles you have chosen will exceed your expectations and provide you with the comfort you are seeking. Thank you again for your support, and we look forward to serving you in the future.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore Reviews