Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

“Pretty Easy - total relief of many months of sharp pain in legs and buttocks and no more issues with that tired feeling in my feet. Proof is easy- today I ordered the same for my wife with same ageing issues. but now after of trying to get back to do that new order, I can't get back into the site so there must be a failure in their”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Christopher! We are happy to hear that your insoles are helping to align your body from the ground up and alleviate your body pains. We do apologize that you had trouble logging into our website. You do not currently have a customer account with us, which is why you are unable to log into our website. We have sent you a separate email with an invitation to activate your customer account. Once your account is activated and you are logged in, you will have access to all of your past order history. Should you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 2 years ago

“Shipped me the incorrect size. I checked my order and found out the mistake was on Thinsoles.”

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Posted 2 years ago

Thank you for your feedback, Tim! We are so sorry to hear that you were sent the incorrect size in your order. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 2 years ago

“You should make it clear that you do not have a return policy but an exchange policy. You may return items but not without a handling charge and the individual paying shipping if he wants a refund. You may exchange for another item but the other item I wanted you did not carry. Superfeet trailblazer insoles were not listed on your website”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Carlton! We sincerely apologize if you feel misled in regards to our return policy. We try to be very transparent as to what our customers should expect when making a return with us. As stated in our Returns and Exchanges Policy, we offer three return options: a return for a refund back to your original payment method, a return for a store credit, and a return for an exchange order. Returns for store credit and exchange orders are provided with a free return shipping label and do not incur our 3% processing charge. Returns for a refund back to your original payment method are not provided with a free return shipping label and will incur our 3% processing fee. All of this information, as well as our entire return policy, can be found in our Returns and Exchanges policy, linked here: https://theinsolestore.com/pages/returns-exchanges Unfortunately, we do not carry the Superfeet Trailblazer Insoles, but we are happy to assist with a personalized product recommendation for an insole we do carry if you would like. Should you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“I not exchange my returns UNTIL they receive my returns, it slows down the whole return process. I STILL duthey did not arrive intime for my appointment. TheInsoleStore verified that my returned insoles were routed to their office, but they did not have them physically in hand so were unwilling to ship out the 3030's until they had the 3020's physically in their store. What an inconvenence. Now, I make another appointment with my podiatrist so he can view the 3020s in his office after they arrive at my house.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Karen! We are sorry to hear that you are disappointed with the turn around time it took for your exchange order to ship out. Per our Return Policy, linked here: https://theinsolestore.com/pages/returns-exchanges, we do ask our customers to please allow 7-10 days for us to receive and process your return after it’s been mailed. We show that your return was mailed back to us on 3/20, and your exchange order was shipped out on 3/29 so your exchange order was processed within the expected time frame. We do apologize that your exchange order was not received in time for your doctor's appointment. Our Warehouse Team must first receive and inspect the return merchandise before processing the exchange order. Should you ever need your exchange order more quickly than the traditional exchange process offers, we advise our customers to place their own exchange order. You would then receive a full refund once your original order is received and processed back to our warehouse. If we can assist with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We hope the 3020's work out well for you, and we appreciate your business!

Posted 2 years ago

“Nothing wrong with the Sofsole innersole. The entire problem lies with the Innersole store. Despite the box clearly stating these were designed for high arch feet, the Innersole store decided that they should subsitute their own opinion of what the arch height is. In this case they claim low to neutral. I assure you these are for high arches, exactly like the box says. Therefore I had to return them. Not only did I pay for the return, but also a restocking fee. Which is amazing as I only bought them because of a misrepresentation on their web site.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We show that one of our Customer Service associates previously corresponded with you regarding this issue. As stated in our previous correspondence, Theinsolestore.com separates low/medium/high arch insoles by arch height across all the brands we carry. The Sof Sole Arch Performance Insoles are a high arch insole among what Sof Sole offers. That insole offers a 20mm arch, which is not very high, and it is fully cushioned so it completely flattens when walking. Sof Sole carries a lot of completely flat insoles with no arch support, so for their range, it is high. We will be reaching back out to you privately as we would like to resolve this issue in a way that leaves you feeling satisfied as we never wish to mislead our customers. We appreciate your business!

Posted 2 years ago

“Product came in good time and seamed to be good but it does not do what it was said to do. I have terrible nerophy in my feet and thought these would be much more cushioned than they were. I will never buy any other product from you.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! This is a review asking you to rate your shopping experience with us. You will receive a separate review asking you to rate your product. We are sorry to hear that the Spenco Medics Diabetic Insoles were not a good fit for your needs. Unfortunately, every product will not meet every customer's needs. Many of our customers who suffer with neuropathy have found great success with our Spenco Medics Diabetic Insoles. We are more than happy to accept them back for return or exchange if they simply will not meet your needs as they are covered under our 30 day Wear Test Guarantee. We are also more than happy to assist with a recommendation for another insole that may be a better fit for your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for additional assistance. We appreciate your business!

Posted 2 years ago

“I was supposed to get insoles for supination ( as I input that requirement and was directed to a selection) but received insoles for pronation. Website was very hard find actual supination options.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Jerry! We are sorry to hear that you had trouble finding the right insole to help address your Supination. Both of the insoles on your order are covered under our Wear Test Guarantee, so we are happy to accept them back for return or exchange if they simply will not work out for you. Our team of Product Specialists is also more than happy to assist you in finding a product that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 2 years ago

“Package is stalled in New York. Not your problem but I am not impressed. I thought if I ordered direct from you delivery would be good. Nope”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Susan! We are not Sof Sole directly; we are TheInsoleStore.com, an authorized retailer for their products. Your order left our warehouse in the United States on 2/13 and last scanned on 2/22 as "Package arrived at international carrier Canada." You can find those tracking details here: https://www.ups.com/track?loc=en_US&tracknum=822241704497135093&requester=ST/trackdetails As stated in our Shipping Policy: "Please note: Due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. We apologize for any inconvenience and appreciate your patience and understanding." With your order only having been in transit for 9 days and receiving an updated scan today, it is on track to be delivered on time and is not being stalled. Canada orders are currently averaging 2 weeks to be delivered. Your tracking link will continue to update through delivery of your package. We appreciate your business!

Posted 2 years ago

“InSoles were supposed to 2-day expedited shipping, I paid $11 more to get it here in short order! Won't be here til NEXT Tuesday!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Scott. You selected our Express Shipping method which has an expected delivery time frame of 2-3 days, as listed at checkout. We do not offer a 2-day expedited shipping method. Your order shipped out from our Warehouse on 2/17 as your order was placed after our shipping cutoff of 2:00PM EST on 2/16. Per your tracking, your order was delivered on 2/21/23. Your order took an additional day for delivery as USPS was closed in observance of President's Day on Monday. We will be reaching out to you privately to see about resolving this issue for you. We appreciate your business!

Posted 2 years ago

“have not recieved product”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Malcolm! Per your tracking, your exchange order left our warehouse on 2/14 and is scheduled to be delivered today. You can find those tracking details here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218830924654 We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 2 years ago

“Ease of shopping OK. However product received was very disappointing and inadequate as a good pad for ball of the foot. I would like to return.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Robert! We are happy to hear that you found our website easy to navigate, but we are sorry that your ball of foot cushions will not meet your needs. We are more than happy to help you with a return or exchange of another product that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 2 years ago

“Wanted to buy a few pair but the site would not let me increase the quantity.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, David! It appears as if you purchased the last of our Pedag Correct Plus Insoles in size Large: Men's 8-10 / Women's 11-12, which is why you were only able to purchase 1 pair at checkout. We sincerely apologize for that! We have set you up to be notified by email when your size is back in stock and available for purchase on our website. We appreciate your business!

Posted 2 years ago

“The description of this product says that the 3 layers "peel apart easily" - not so much. I very carefully and slowly peeled apart the first layer and it was very difficult. Then the second layer - same thing. Finally, the last layer came apart and the bottom third of it was left on the bottom of the second layer. Plus, it doesn't really adhere well to the shoe insole so it moves around as you walk. Would not buy again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Barbara! We are so sorry to hear that your PowerStep Adjustable Heel Lift did not peel apart as easily as expected/advertised, and is not adhering well to your shoe. We will be reaching out to you privately in regards to this matter so that we can resolve this issue for you. We appreciate your business.

Posted 2 years ago

“These insoles feel like they are too small to make much difference. I have size 12 feet.”

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Posted 2 years ago

Thank you for your feedback, Michael! We are so sorry to hear that your inserts are not working out well for you. We will be reaching out to you privately in regards to this issue. We appreciate your business!

Posted 2 years ago

“Still haven't recieved them!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Kathleen! Your order left our warehouse on 1/31 and is currently out for delivery to be delivered today. You can find those tracking details here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218810839596 You selected our Free Shipping method at checkout which has an estimated delivery time of 5-7 days, so your package is being delivered just 1 day outside of the expected time frame. We hope you enjoy your insoles once you receive them, and we appreciate your business!

Posted 2 years ago

“Can get the same comfort for 1/2 the price else were”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Douglas! We are sorry to hear that you are dissatisfied with your Spenco Total Support Max Insoles. They are covered under a Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work out for you as you are still within that 30-day time frame. Please feel fee to reach out to our Customer Service Team at Help@theinsolestore.com for assistance with a return or exchange as we are more than happy to help. We appreciate your business.

Posted 2 years ago

“The concept of the product is good, the material the product is made out of is terrible. If the insole itself (not the small part of metal which is located under the ball of the foot) was made out of a better material, this would be a great product. The insole keeps sliding up the heel of my shoe, causing me to stop walking and fix it every ~10 mins. I am recovering from surgery post a grade 3 turf toe incident in which i severed some sesamoid ligaments in my big toe joint so I am very tender. I am 16 weeks post op and would not be able to wear these with any runner/shoe. The only way these help is in a thick soled shoe (Hoka One One).”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Brian! We are sorry to hear that your Turf Toe Insoles are not working out as well as you hoped. We recommend trying double sided tape or another adhesive to keep the insoles in place in the shoes where they slide up the heel of your shoe. We do also offer carbon fiber insoles that are intended to stabilize just the front of your foot, if that sounds like it would be more comfortable. Unlike our Turf Toe insoles, our OC9 carbon fiber insoles are also covered under a Wear Test Guarantee for 30 days, so they are eligible for return or exchange if they simply will not work out for you. We would be happy to help with a product recommendation for a different insole if you were interested in trying something else. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance. We appreciate your business!

Posted 2 years ago

“Not enough arch support. Will not get again”

Helpful Report

Posted 2 years ago

Thank you for your feedback, James. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 2 years ago

“At $11.00 for shipping a return I will stick with Amazon.”

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Posted 2 years ago

Thank you for your feedback, Randy. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 2 years ago

“I was pretty disappointed in these insoles, but it may be due to having neuropathy very badly on both feet. I expected more cushioning and these just seemed to disappear and flatten out.”

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Posted 2 years ago

Thank you for your feedback, Teresa. We will be reaching out to you privately in regards to this matter. We appreciate your business!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore Reviews