TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,862 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,862 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was supposed to get insoles for supination ( as I input that requirement and was directed to a selection) but received insoles for pronation. Website was very hard find actual supination options.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Jerry! We are sorry to hear that you had trouble finding the right insole to help address your Supination. Both of the insoles on your order are covered under our Wear Test Guarantee, so we are happy to accept them back for return or exchange if they simply will not work out for you. Our team of Product Specialists is also more than happy to assist you in finding a product that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 1 year ago

“Package is stalled in New York. Not your problem but I am not impressed. I thought if I ordered direct from you delivery would be good. Nope”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Susan! We are not Sof Sole directly; we are TheInsoleStore.com, an authorized retailer for their products. Your order left our warehouse in the United States on 2/13 and last scanned on 2/22 as "Package arrived at international carrier Canada." You can find those tracking details here: https://www.ups.com/track?loc=en_US&tracknum=822241704497135093&requester=ST/trackdetails As stated in our Shipping Policy: "Please note: Due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. We apologize for any inconvenience and appreciate your patience and understanding." With your order only having been in transit for 9 days and receiving an updated scan today, it is on track to be delivered on time and is not being stalled. Canada orders are currently averaging 2 weeks to be delivered. Your tracking link will continue to update through delivery of your package. We appreciate your business!

Posted 1 year ago

“InSoles were supposed to 2-day expedited shipping, I paid $11 more to get it here in short order! Won't be here til NEXT Tuesday!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Scott. You selected our Express Shipping method which has an expected delivery time frame of 2-3 days, as listed at checkout. We do not offer a 2-day expedited shipping method. Your order shipped out from our Warehouse on 2/17 as your order was placed after our shipping cutoff of 2:00PM EST on 2/16. Per your tracking, your order was delivered on 2/21/23. Your order took an additional day for delivery as USPS was closed in observance of President's Day on Monday. We will be reaching out to you privately to see about resolving this issue for you. We appreciate your business!

Posted 1 year ago

“have not recieved product”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Malcolm! Per your tracking, your exchange order left our warehouse on 2/14 and is scheduled to be delivered today. You can find those tracking details here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218830924654 We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 1 year ago

“Ease of shopping OK. However product received was very disappointing and inadequate as a good pad for ball of the foot. I would like to return.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Robert! We are happy to hear that you found our website easy to navigate, but we are sorry that your ball of foot cushions will not meet your needs. We are more than happy to help you with a return or exchange of another product that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 1 year ago

“Wanted to buy a few pair but the site would not let me increase the quantity.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, David! It appears as if you purchased the last of our Pedag Correct Plus Insoles in size Large: Men's 8-10 / Women's 11-12, which is why you were only able to purchase 1 pair at checkout. We sincerely apologize for that! We have set you up to be notified by email when your size is back in stock and available for purchase on our website. We appreciate your business!

Posted 1 year ago

“The description of this product says that the 3 layers "peel apart easily" - not so much. I very carefully and slowly peeled apart the first layer and it was very difficult. Then the second layer - same thing. Finally, the last layer came apart and the bottom third of it was left on the bottom of the second layer. Plus, it doesn't really adhere well to the shoe insole so it moves around as you walk. Would not buy again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Barbara! We are so sorry to hear that your PowerStep Adjustable Heel Lift did not peel apart as easily as expected/advertised, and is not adhering well to your shoe. We will be reaching out to you privately in regards to this matter so that we can resolve this issue for you. We appreciate your business.

Posted 1 year ago

“These insoles feel like they are too small to make much difference. I have size 12 feet.”

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Posted 1 year ago

Thank you for your feedback, Michael! We are so sorry to hear that your inserts are not working out well for you. We will be reaching out to you privately in regards to this issue. We appreciate your business!

Posted 1 year ago

“Still haven't recieved them!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Kathleen! Your order left our warehouse on 1/31 and is currently out for delivery to be delivered today. You can find those tracking details here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218810839596 You selected our Free Shipping method at checkout which has an estimated delivery time of 5-7 days, so your package is being delivered just 1 day outside of the expected time frame. We hope you enjoy your insoles once you receive them, and we appreciate your business!

Posted 1 year ago

“Can get the same comfort for 1/2 the price else were”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Douglas! We are sorry to hear that you are dissatisfied with your Spenco Total Support Max Insoles. They are covered under a Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work out for you as you are still within that 30-day time frame. Please feel fee to reach out to our Customer Service Team at Help@theinsolestore.com for assistance with a return or exchange as we are more than happy to help. We appreciate your business.

Posted 1 year ago

“The concept of the product is good, the material the product is made out of is terrible. If the insole itself (not the small part of metal which is located under the ball of the foot) was made out of a better material, this would be a great product. The insole keeps sliding up the heel of my shoe, causing me to stop walking and fix it every ~10 mins. I am recovering from surgery post a grade 3 turf toe incident in which i severed some sesamoid ligaments in my big toe joint so I am very tender. I am 16 weeks post op and would not be able to wear these with any runner/shoe. The only way these help is in a thick soled shoe (Hoka One One).”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Brian! We are sorry to hear that your Turf Toe Insoles are not working out as well as you hoped. We recommend trying double sided tape or another adhesive to keep the insoles in place in the shoes where they slide up the heel of your shoe. We do also offer carbon fiber insoles that are intended to stabilize just the front of your foot, if that sounds like it would be more comfortable. Unlike our Turf Toe insoles, our OC9 carbon fiber insoles are also covered under a Wear Test Guarantee for 30 days, so they are eligible for return or exchange if they simply will not work out for you. We would be happy to help with a product recommendation for a different insole if you were interested in trying something else. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance. We appreciate your business!

Posted 1 year ago

“Not enough arch support. Will not get again”

Helpful Report

Posted 1 year ago

Thank you for your feedback, James. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“At $11.00 for shipping a return I will stick with Amazon.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Randy. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“I was pretty disappointed in these insoles, but it may be due to having neuropathy very badly on both feet. I expected more cushioning and these just seemed to disappear and flatten out.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Teresa. We will be reaching out to you privately in regards to this matter. We appreciate your business!

Posted 1 year ago

“The insoles were not what I expected. I did not trim them but did not like the trim to fit directions. I do not like the prompts in terms of grammar and spelling on this review form. I was especially unhappy at the percentage of cost I ended up paying in postage to return them to you. I am sure there must have been some mention on your website that the customer was on the hook for postage if the product was unsatisfactory or did not meet my needs, but you are an outlier in terms of this policy. I would never order anything from you again given this policy. There are other vendors where this would not be an issue.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Craig. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“I am sorry the product was to narrow for me to use. I am in the process of returning them”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Richard. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“Not good simular to Dr schols”

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Posted 1 year ago

Thank you for your feedback, Yolanda. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“Incomplete order delivered.”

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Posted 1 year ago

Thank you for your feedback, Gabriel. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“Insoles are horrible”

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Posted 1 year ago

Thank you for your feedback, Christopher. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“The website and ordering the product was fine. The shipping was way too long. Two weeks to receive my order. . I would consider buying from a different vender next time. I understand that the Insole store does not directly control the shipping time but FedEX ground is very sloooowww. USPS would be a better option.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Phil. We will be reaching out to you via email in regards to this matter. We appreciate your business.

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 5,862 reviews