TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,862 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,862 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not true to size. A bit to big. 5 1/2 would have been perfect.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Linda. Unfortunately, Spenco only makes the fusion in whole sizes. If you need any help with recommendations, our product specialists are happy to assist. We appreciate your business!

Posted 2 years ago

“have not recieved yet”

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Posted 2 years ago

Thank you for your feedback, Karen. Our first review request asks about your shopping experience. Do be advised that we are in the United States, and your order only shipped 10 business days ago. International transit is delayed due to pandemic customs procedures, of which Australia has the most strict. Even without these delays, 10 business days would not be a typicaltransit speed for Australia. At shipping, a confirmation email was sent with tracking details. If you need any help following that tracking, please let us know. We're happy to help. We appreciate your business.

Posted 2 years ago

“It said free return and exchange.Not true.”

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Posted 2 years ago

Thank you for your feedback, Donna. We do apologize for the inconvenience. We do make it clear in our return policy that we do not provide international return shipping. If you need any further assistance, just let us know. We appreciate your business.

Posted 2 years ago

“We have not received our shoes so we cannot comment yet.”

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Posted 2 years ago

Thank you for your feedback, George. Our first review request asks about your shopping experience. We are located in the United States. Your order shipped 14 business days ago. Do be advised that all international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. Australian orders are currently taking 4-5 weeks to deliver. At shipping, a confirmation email was sent with tracking details. If you need any help following that tracking, please let us know. We're happy to help, and we appreciate your business.

Posted 2 years ago

“The sizing of the sole was too small.”

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Posted 2 years ago

Thank you for your feedback, Trine. We're sorry to hear that the insoles were too small. We're happy to take them back for return or exchange. We appreciate your business.

Posted 2 years ago

“Not as good as my old ones. Seems like they are thicker”

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Posted 2 years ago

Thank you for your feedback, Carol. Our product specialists are happy to help with recommendations that may work better for you if you are interested. We appreciate your business!

Posted 2 years ago

“Did not receive item yet.”

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Posted 2 years ago

Thank you for your feedback, Joan. Our first review request asks about your shopping experience. Once the order delivers, we will ask about the product. As listed on our website, international orders estimate 10-14 business days for delivery. Your order was placed only 8 business days ago. At shipping, we sent a tracking email. If you need any help following it, please let us know. We appreciate your business.

Posted 2 years ago

“Disappointed in the product. Insole was not as supportive as I hoped it would be. First and last purchase”

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Posted 2 years ago

Thank you for your feedback, Leslie. We're sorry to hear that the insoles did not work out for you. We're happy to take them back for return or exchange, and we're also happy to help with recommendations for insoles with more support. The Spenco Total Support Original is a semi-rigid insole at a neutral height. We have options with fully rigid support as well as higher support. If you need any help, please feel free to reach out to us at help@theinsolestore.com or 866-858-1294.

Posted 2 years ago

“I am still waiting for order and your tracking system for the products I purchased does not update”

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Posted 2 years ago

Thank you for your feedback, Jason. Our first review request asks about your shopping experience. Once the order arrives, we will ask about the item. We do apologize for the delay as all international orders are drastically delayed due to pandemic customs procedures, of which Australia has the most strict. Your order shipped from our warehouse in the USA 9 business days ago. Unfortunately, the international transit window is not that quick. We will reach out by email now with your tracking link and how to follow it. If you need any further assistance, please let us know. We appreciate your business.

Posted 2 years ago

“I never received it”

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Posted 2 years ago

Thank you for your feedback, Joanne. Your order is still in transit. It shipped from our warehouse in the United States 7 business days ago. As listed on our website, international orders typically take 10-14 business days to deliver, but can be impacted by pandemic customs procedures & holidays. When shipped, a shipping confirmation email was sent to you with tracking details. If you did not receive, we suggest checking spam as the email is automated and sometimes gets sorted into spam. If you need any help following your tracking, please let us know. We appreciate your business, and do ask that you please update your review as we do make shipping windows clear on our website.

Posted 2 years ago

“sent the wrong size and it cost me almost 5 bucks to return it to you not very customer friendly on the sale return but the people were good Robert Lobdell”

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Posted 2 years ago

Thank you for your feedback, Robert. We do show the size ordered was the size shipped. We do apologize for any inconvenience in the exchange process. We offer the majority of our products at a discounted price versus the full retail price. In addition to this, we cover the cost of outgoing shipping for all domestic orders over $20.00. Because we provide these two benefits to help offer our products to you at the lowest possible price, we unfortunately do not cover the cost of return shipping. We appreciate your business, and if you need any assistance in the future, please do not hesitate to reach out.

Posted 2 years ago

“Still waiting for shoes..havent arrived”

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Posted 2 years ago

Thank you for your feedback, Karen. We are located in the United States, and all Australian orders are delayed due to the destination country's pandemic customs procedures. Your order shipped 8 business days ago. Australian orders are unfortunately taking longer than that. Even without the pandemic procedures, international orders take about 14 business days during normal transit times. When your order shipped, a shipping confirmation email was sent which included a tracking link. If you need any help following that tracking, please let us know. We appreciate your business.

Posted 2 years ago

“I have not recieved my purchase yet. Even though I am in Canada, I recieved a shipment from the USA from another vendor within 5 days - standard shipping. I ordered from you folks November 24.”

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Posted 2 years ago

Thank you for your feedback, Heather. As listed on our website, our international transit estimates 10-14 business days. It has been 8 business days. At shipping, a confirmation email with tracking was emailed. If you need any help following your tracking, please let us know. We appreciate your business.

Posted 2 years ago

“Not enough information to distinguish different kinds of insoles. I have purchased 4 different types and none were supportive enough for metatarsal/toebed area. This is the only pair I have gotten around to returning. The rest I have wasted money on. See below.”

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Posted 2 years ago

Thank you for your feedback, Debbie. We try to provide thickness, rigidity, and every other item detail we can. Our customer service department is also available for recommendations should you need help narrowing down your best option. Please don't hesitate to reach out to us. We appreciate your business.

Posted 2 years ago

“I still haven’t received my purchase”

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Posted 2 years ago

Thank you for your feedback, Tracey. We are located in the United States. Your order shipped 10 business days ago from our warehouse. All international orders are slowed due to pandemic customs procedures. We sent a shipping confirmation email with tracking details on November 17th. If you need any help following that tracking, please let us know. We appreciate your business.

Posted 2 years ago

“I ordered a size 9.5 and received a size 10 with no indication of whether they could be trimmed or not. I also think they are flimsy!”

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Posted 2 years ago

Thank you for your feedback, Julian. As you can see from the product page, there are not half sizes available from Pedag. This insole is only sold in whole sizes, and we see that you placed your order for the #43/Mens 10. When between sizes, we do suggest sizing up and you can trim down if needed. These are a thin, semi-rigid insole. If you need recommendations for another insole that would better fit your needs, just let us know. We appreciate your business.

Posted 2 years ago

“Since I didn’t fit in my shoes would’ve been nice if I wouldn’t had to pay shipping and all the other charges to get a refund they told me I could cut them down but I’m kind of afraid to because if I do and they don’t work then I’m out the money and I could’ve gotten them cheaper on Amazon the exact same ones and returned them for free so I haven’t returned them yet not sure what I’m gonna do with them not gonna spend extra money for shipping and the fees that you charge for getting a refund 😢”

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Posted 2 years ago

Thank you for your feedback, Cheryl. As we discussed, Powerstep has a satisfaction guarantee, so you would still be able to return these if you trim them and they do not work for you within that 30-day satisfaction guarantee. We also let you know that we would waive the return fee for you, so we're not sure which fees for getting a refund you're referring to. We appreciate your business, and if you have any further questions about your product or possible return, don't hesitate to reach back out to us.

Posted 2 years ago

“Once I received what I ordered correct size I may let you know how well you are doing going on 3 weeks now”

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Posted 2 years ago

Thank you for your feedback, James. We do see your original order was placed for Mens 4-4.5 and that our representative, Kimberly, helped you with your exchange order. Please feel free to wait to review them until you try them. If you need any help in the meantime, just let us know. We appreciate your business.

Posted 2 years ago

“Well so far I`m not happy I get emails from you but still have not recieced my insoles for help with my metarsil rpoblem ! Where are they, I was told they had already been shipped but I have yet to receive them Mary Ann Carlisle”

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Posted 2 years ago

Thank you for your feedback, MaryAnn. Your order shipped from our warehouse in the United States October 14th. We did email a tracking confirmation for you. It may have gone to spam since it is automated. If you need any help with your tracking, just let us know. Please keep in mind that international orders are delayed due to pandemic customers procedures. With your order placed & shipped 8 business days ago, it will take slightly more time. Again, don't hesitate to reach out to us if you do need help with that tracking. We appreciate your business.

Posted 2 years ago

“Returned an item that cost me over $ 15 for a $40 item because the original packaging could not be reused, no return label was available for printing. Most companies now provide all that. I don't mind paying for return shipping but it would be more convenient if you deduct the cost from the item credit. I do not plan to order from you again.”

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Posted 2 years ago

Thank you for your feedback, Kathleen. We are very sorry to hear that you had issues with the return process. We will be reaching out by email. We appreciate your business.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 5,862 reviews