TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,149 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't review the product until I receive it. Tracker says it's been in transit for two weeks. At what point do I complain?”

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Posted 3 years ago

Thank you for your feedback, Sarah. We do sincerely apologize for your delay from FedEx. There was a large backup at the Charleston facility. Your order last scanned today, March 2nd, with "In transit to local Post Office - Allow two to three additional days for delivery". Your tracking link will remain to be updated, and if you need any further assistance, please let us know. We appreciate your business!

Posted 3 years ago

“I am still waiting for delivery”

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Posted 3 years ago

Thank you for your feedback, Diana. We are located in the United States. Your order shipped only 8 business days ago. Please be advised that international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. At shipping, you were emailed a confirmation with tracking. If you need any help following that tracking, please let us know. We appreciate your business.

Posted 3 years ago

“They don’t give me the arch I need. What do you suggest”

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Posted 3 years ago

Thank you for your feedback, Tom. We're sorry to hear that your insoles did not work out well for you. We will be happy to reach out in email regarding our return instructions and helping with recommendations. We appreciate your business.

Posted 3 years ago

“Have not recieved”

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Posted 3 years ago

Thank you for your feedback, Cynthia. Our first review request asks about your shopping experience. Once your order delivers, we will ask about the product. We are located in the United States. Your order shipped only 10 business days ago. Please be advised that all international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. Even outside of the pandemic, 10 day turnaround would be difficult to pull off for US to Australia. At shipping, we did email a confirmation with tracking details. If you need any help at all following that tracking, please let us know. We appreciate your business!

Posted 3 years ago

“haven't received it yet”

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Posted 3 years ago

Thank you for your feedback, Gareth. We are located in the United States, so it is important to keep international transit time in mind. We do show your order as delivered today. If you need any further assistance, please let us know. We appreciate your business.

Posted 3 years ago

“The small print lists delivery DDU, be sure to tax & duties coats to you purchase and shipping charges.”

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Posted 3 years ago

Thank you for your feedback, Gerard. We do not have any small print. All international shipping policies can be found on our Shipping page here: https://theinsolestore.com/policies/shipping-policy We appreciate your business, and if you need any assistance, just let us know.

Posted 3 years ago

“Not true to size. A bit to big. 5 1/2 would have been perfect.”

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Posted 3 years ago

Thank you for your feedback, Linda. Unfortunately, Spenco only makes the fusion in whole sizes. If you need any help with recommendations, our product specialists are happy to assist. We appreciate your business!

Posted 3 years ago

“have not recieved yet”

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Posted 3 years ago

Thank you for your feedback, Karen. Our first review request asks about your shopping experience. Do be advised that we are in the United States, and your order only shipped 10 business days ago. International transit is delayed due to pandemic customs procedures, of which Australia has the most strict. Even without these delays, 10 business days would not be a typicaltransit speed for Australia. At shipping, a confirmation email was sent with tracking details. If you need any help following that tracking, please let us know. We're happy to help. We appreciate your business.

Posted 3 years ago

“It said free return and exchange.Not true.”

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Posted 3 years ago

Thank you for your feedback, Donna. We do apologize for the inconvenience. We do make it clear in our return policy that we do not provide international return shipping. If you need any further assistance, just let us know. We appreciate your business.

Posted 3 years ago

“We have not received our shoes so we cannot comment yet.”

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Posted 3 years ago

Thank you for your feedback, George. Our first review request asks about your shopping experience. We are located in the United States. Your order shipped 14 business days ago. Do be advised that all international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. Australian orders are currently taking 4-5 weeks to deliver. At shipping, a confirmation email was sent with tracking details. If you need any help following that tracking, please let us know. We're happy to help, and we appreciate your business.

Posted 3 years ago

“The sizing of the sole was too small.”

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Posted 3 years ago

Thank you for your feedback, Trine. We're sorry to hear that the insoles were too small. We're happy to take them back for return or exchange. We appreciate your business.

Posted 3 years ago

“Not as good as my old ones. Seems like they are thicker”

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Posted 3 years ago

Thank you for your feedback, Carol. Our product specialists are happy to help with recommendations that may work better for you if you are interested. We appreciate your business!

Posted 3 years ago

“Did not receive item yet.”

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Posted 3 years ago

Thank you for your feedback, Joan. Our first review request asks about your shopping experience. Once the order delivers, we will ask about the product. As listed on our website, international orders estimate 10-14 business days for delivery. Your order was placed only 8 business days ago. At shipping, we sent a tracking email. If you need any help following it, please let us know. We appreciate your business.

Posted 3 years ago

“Disappointed in the product. Insole was not as supportive as I hoped it would be. First and last purchase”

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Posted 3 years ago

Thank you for your feedback, Leslie. We're sorry to hear that the insoles did not work out for you. We're happy to take them back for return or exchange, and we're also happy to help with recommendations for insoles with more support. The Spenco Total Support Original is a semi-rigid insole at a neutral height. We have options with fully rigid support as well as higher support. If you need any help, please feel free to reach out to us at help@theinsolestore.com or 866-858-1294.

Posted 3 years ago

“I am still waiting for order and your tracking system for the products I purchased does not update”

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Posted 3 years ago

Thank you for your feedback, Jason. Our first review request asks about your shopping experience. Once the order arrives, we will ask about the item. We do apologize for the delay as all international orders are drastically delayed due to pandemic customs procedures, of which Australia has the most strict. Your order shipped from our warehouse in the USA 9 business days ago. Unfortunately, the international transit window is not that quick. We will reach out by email now with your tracking link and how to follow it. If you need any further assistance, please let us know. We appreciate your business.

Posted 3 years ago

“I never received it”

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Posted 3 years ago

Thank you for your feedback, Joanne. Your order is still in transit. It shipped from our warehouse in the United States 7 business days ago. As listed on our website, international orders typically take 10-14 business days to deliver, but can be impacted by pandemic customs procedures & holidays. When shipped, a shipping confirmation email was sent to you with tracking details. If you did not receive, we suggest checking spam as the email is automated and sometimes gets sorted into spam. If you need any help following your tracking, please let us know. We appreciate your business, and do ask that you please update your review as we do make shipping windows clear on our website.

Posted 3 years ago

“sent the wrong size and it cost me almost 5 bucks to return it to you not very customer friendly on the sale return but the people were good Robert Lobdell”

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Posted 3 years ago

Thank you for your feedback, Robert. We do show the size ordered was the size shipped. We do apologize for any inconvenience in the exchange process. We offer the majority of our products at a discounted price versus the full retail price. In addition to this, we cover the cost of outgoing shipping for all domestic orders over $20.00. Because we provide these two benefits to help offer our products to you at the lowest possible price, we unfortunately do not cover the cost of return shipping. We appreciate your business, and if you need any assistance in the future, please do not hesitate to reach out.

Posted 3 years ago

“Still waiting for shoes..havent arrived”

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Posted 3 years ago

Thank you for your feedback, Karen. We are located in the United States, and all Australian orders are delayed due to the destination country's pandemic customs procedures. Your order shipped 8 business days ago. Australian orders are unfortunately taking longer than that. Even without the pandemic procedures, international orders take about 14 business days during normal transit times. When your order shipped, a shipping confirmation email was sent which included a tracking link. If you need any help following that tracking, please let us know. We appreciate your business.

Posted 3 years ago

“I have not recieved my purchase yet. Even though I am in Canada, I recieved a shipment from the USA from another vendor within 5 days - standard shipping. I ordered from you folks November 24.”

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Posted 3 years ago

Thank you for your feedback, Heather. As listed on our website, our international transit estimates 10-14 business days. It has been 8 business days. At shipping, a confirmation email with tracking was emailed. If you need any help following your tracking, please let us know. We appreciate your business.

Posted 3 years ago

“Not enough information to distinguish different kinds of insoles. I have purchased 4 different types and none were supportive enough for metatarsal/toebed area. This is the only pair I have gotten around to returning. The rest I have wasted money on. See below.”

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Posted 3 years ago

Thank you for your feedback, Debbie. We try to provide thickness, rigidity, and every other item detail we can. Our customer service department is also available for recommendations should you need help narrowing down your best option. Please don't hesitate to reach out to us. We appreciate your business.

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,149 reviews