TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,149 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow shipping, box arrived mangled and product was more expensive on this site than on Amazon. Ordered second pair from Amazon for $5.00 less and they arrived in two days as opposed to three weeks.”

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Posted 4 years ago

“Was not happy with my product. It did not have the cushion and softness in the heel that I thought it would have for plantar fasciitis. The arch support was good however.”

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Posted 4 years ago

“The package I received was ripped and even shredded is some areas. The outer layer was soft and there was nothing to pad the insoles inside the bag. You would think that a company designed around shipping shoe insoles would have figured out how to ship shoe insoles. I emailed a picture of the destroyed boxes and heard nothing. I got the insoles to help with my high impact needs, but I'm afraid the insoles have already gone through their own high impact. Very disappointing.”

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Posted 4 years ago

“The store service is good, very good. The product was terrible, I already wrote a review on the product.”

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Posted 4 years ago

“The insoles were only okay to begin with. After wearing them for a week the area underneath the bunion was compressed and didn’t return to shape even after letting them set for another week. I discovered that the company will not take back an insole after wearing it! Great. How are you supposed to know whether it is any good unless you have worn it? I had purchased two pair and only worn one. I contacted the manufacturer in Hickory NC. They said return both pair for a full refund. I have done that and am waiting to see if the refund will ever get here. This is why folks buy from Zappos and Amazon. Returns must be much more accessible to the customer. Edited to add. I did contact the company and they did say I could get a different product. The problem is there are no other insoles with a metatarsal pad. In spite of what the company says these insoles are not the same as New Balance metatarsal pad insoles, I have the NB ones. I’m sorry they aren’t available anymore.”

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Posted 5 years ago

“Cannot talk to a rep who can give product details when calling. Told call back 24 to 48 hrs, which is ridiculous and the person who simply took my call also could not help me with my account”

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Posted 5 years ago

“Too thick for my boots,shoes.”

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Posted 5 years ago

“This is only because I received an email stating that I had reward points equaling a $10 off coupon. So I went to the website thinking I could use my coupon after I ordered two pairs of insoles, but there is no place to redeem the points! So I ordered my insoles paying the regular price instead of getting my $10 off. Ridiculous! And very frustrating!!!”

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Posted 5 years ago

“I will not shop at insoles online anymore. You do not pay return shipping. You charge a Restock fee. Your product pricing is inflated.”

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Posted 5 years ago

“My order wasn't even processed Nd now I'm being charged”

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Posted 5 years ago

“Confusion about and not enough explanation of insole lengths in order to make an informed decision while ordering.”

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Posted 5 years ago

“My boots are 9.5 D and the insole is about 1” short. I bought a 9.5 size and don’t know why it’s short should I have bought a 10 or what.”

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Posted 5 years ago

TheInsoleStore is rated 4.6 based on 6,149 reviews