TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,862 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,862 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a request to give a review regarding a purchase from the InSole Store. Unfortunately at this point, I have not received the item. So it is very premature to discuss anything except to comment that their emails arrive before their product. Not good.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Thomas. We show that your order was placed after hours on Friday, shipped first thing when we were back in the warehouse on Monday, and then delivered the same day you left us this intital review. This review is for your overall shopping experience. We will be sending you another review in about a week to review your product to make sure that it fits all of your needs! If you have any questions in the meantime, please let us know at Help@TheInsoleStore.com or 866-858-1294.

Posted 1 year ago

“Although delivered in a relative short time, the product itself was not what I expected, thus not helping my situation at all.”

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Posted 2 years ago

Thank you for your feedback, Richard. This review is for your overall shopping experience. We send out a separate review two weeks after your purchase to give your feet some time to get used to the product. If you will please consider updating this review. If your product is still not working for you or if you have any questions, please feel free to reach out to our customer service team at 866-858-1294.

Posted 1 year ago

“Still waiting for product to arrive.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Linda. We are located in the United States. As listed at checkout and in our shipping policy, international orders average 10-14 business days for shipping, and your order shipped 10 business days ago. At shipping, a tracking link was emailed. If you need any help following that tracking, just let us know. This first review request asked about your shopping experience. If there's anything we can do to help with your shopping experience, please let us know.

Posted 2 years ago

“The interface is klumky. Got the wrong size even after i had highlighted the correct size.”

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Posted 2 years ago

Thank you for your feedback, Stephen. We are sorry to hear that you had issues with ordering.

Posted 2 years ago

“If I wear them like sandals, they make my feet sweat. If I wear them with socks, my feet slide over the toe. Not really pleased with them.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Jennie. We're sorry to hear that they have not worked well for you. We'll be happy to help with any questions or with recommendations of other options. We appreciate your business.

Posted 2 years ago

“I haven't got them yet”

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Posted 2 years ago

Thank you for your feedback, Darren. We're sorry for the delay. Do be advised that we are located in the United States and all international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. At shipping, a confirmation email with tracking details was sent. If you need help following the tracking, please let us know.

Posted 2 years ago

“I like probably other people did not realize that your company had a restocking fee for returns. I received my refund today and sure enough it was about $10.00 less than I had paid originally. When I asked about it. Very rudely I was told it is posted in the return policy. I will not patronize this company ever again!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Maureen. We do make our return policy clear on our website and when we provided return instructions. We do see that the team mailed a return label to you to accommodate your needs. We do not see any interactions from yesterday, but will gladly go through our call logs to see how it was handled, and we will happily discuss with any representatives that were possibly rude about it. If you need any further assistance, just let us know.

Posted 2 years ago

“The insoles I purchased would not fit the shoe without being trimmed. The comfort level was poor. The warranty was void because . The insole s were used. How can I test the insoles if they don't fit the shoe. You should design exact sizes that don't have to be trimmed, so customers don't waste money. Stand behind your products”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Thomas. We offer producsts from several different manufacturers. Many of our products have Wear Test Guarantees, which allow the product to be tried, trimmed, etc. and still returned. The Wear Test Guarantee and length of time is listed on the product pages and set by manufacturers. We do apologize that the ProThotics did not work out for you. Our product specialists are happy to help with recommendations should you be interested.

Posted 2 years ago

“Haven't received my order yet”

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Posted 2 years ago

Thank you for your feedback, Joe. We show that your order is scheduled to deliver today, March 25th. If you need any help following your tracking, please let us know. We appreciate your business!

Posted 2 years ago

“I have not received my slippers.”

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Posted 2 years ago

Thank you for your feedback, Marjorie. We do see that the slippers were marked delivered March 20th. If you did not receive, just let us know. We're happy to help. We appreciate your feedback & your business.

Posted 2 years ago

“I'm sure it's a good product but my child has sensory issues and did not like these inserts. He felt like there was "something hard stuck in his shoe."”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Angela. We apologize that htey did not work out for him. Our product specialists can help with recommendations if you're interested. There is also a 30-day Wear Test Guarantee, so we're happy to take them back for return or exchang within that window. Just let us know if you need any help. We appreciate your business.

Posted 2 years ago

“The goods were ordered on February 24 and have not yet arrived. Did you send them by sea?”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Jennifer. We are located in the United States. Your order shipped February 28th, 15 business days ago. International orders typically average 10-14 days, but have been delayed due to pandemic customs procedures, of which Australia has the most strict. Australian procedures currently have Australian orders taking approximately 4 weeks to deliver. At shipping, you were sent a tracking link. If you need any help following that tracking link please let us know. We appreciate your business.

Posted 2 years ago

“The insoles are comfortable enough, but they didn’t inform me that they only carry them in narrow so after I reached out they said i can send them back but they don’t carry regular width so the insoles kind of float around my shoes but I can’t find them in regular width so I suppose ill just deal with it.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Nicole. As we noted in our email, these insoles are only sold in standard/medium width. We do not have a wide or narrow in this model, but we're happy to help with other options in wide if you are interested. We appreciate your business.

Posted 2 years ago

“The order was delivered as promised, but the insole was advertised as providing relief for Morton's Neuroma and all it does is aggravate it further.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, James. We are sorry to hear that they did not work out for you. If you need help with recommendations or the return/exchange process, our product specialists are happy to help. We appreciate your business.

Posted 2 years ago

“Can't review the product until I receive it. Tracker says it's been in transit for two weeks. At what point do I complain?”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Sarah. We do sincerely apologize for your delay from FedEx. There was a large backup at the Charleston facility. Your order last scanned today, March 2nd, with "In transit to local Post Office - Allow two to three additional days for delivery". Your tracking link will remain to be updated, and if you need any further assistance, please let us know. We appreciate your business!

Posted 2 years ago

“I am still waiting for delivery”

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Posted 2 years ago

Thank you for your feedback, Diana. We are located in the United States. Your order shipped only 8 business days ago. Please be advised that international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. At shipping, you were emailed a confirmation with tracking. If you need any help following that tracking, please let us know. We appreciate your business.

Posted 2 years ago

“They don’t give me the arch I need. What do you suggest”

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Posted 2 years ago

Thank you for your feedback, Tom. We're sorry to hear that your insoles did not work out well for you. We will be happy to reach out in email regarding our return instructions and helping with recommendations. We appreciate your business.

Posted 2 years ago

“Have not recieved”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Cynthia. Our first review request asks about your shopping experience. Once your order delivers, we will ask about the product. We are located in the United States. Your order shipped only 10 business days ago. Please be advised that all international orders are delayed due to pandemic customs procedures, of which Australia has the most strict. Even outside of the pandemic, 10 day turnaround would be difficult to pull off for US to Australia. At shipping, we did email a confirmation with tracking details. If you need any help at all following that tracking, please let us know. We appreciate your business!

Posted 2 years ago

“haven't received it yet”

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Posted 2 years ago

Thank you for your feedback, Gareth. We are located in the United States, so it is important to keep international transit time in mind. We do show your order as delivered today. If you need any further assistance, please let us know. We appreciate your business.

Posted 2 years ago

“The small print lists delivery DDU, be sure to tax & duties coats to you purchase and shipping charges.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Gerard. We do not have any small print. All international shipping policies can be found on our Shipping page here: https://theinsolestore.com/policies/shipping-policy We appreciate your business, and if you need any assistance, just let us know.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 5,862 reviews