TheInsoleStore Reviews

Name: TheInsoleStore
Address: 338 S Sharon Amity Rd, #144, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 5,864 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 5,864 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

TheInsoleStore 5 star review on 10th April 2023

Henry C

Barbra K

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not happy that I had to pay $30 for duty.”

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Posted 1 year ago

Thank you for your feedback, Trevor. We will be reaching out to you privately regarding this matter. We appreciate your business.

Posted 1 year ago

“The inserts did not adhere and did not have enough lift to be noticeable.”

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Posted 1 year ago

Thank you for your feedback, Gerri. We will be reaching out to you privately via email in regards to this matter. We appreciate your business.

Posted 1 year ago

“I THOUGHT I HAD ALREADY DONE THIS BUT I WILL DO IT AGAIN. I WAS VERY DISAPPOINTED IN MY PURCHASE. I WEAR AN 81/2 MEDIUM SO THAT IS WHAT I ORDERED. The shoes were very stiff and I couldn't even wear them around the house. The odor was terrible! Just telling you the truth....I hope my experience was not shared by others. PS: Customer service was excellent1”

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Posted 1 year ago

Thank you for your feedback, Yvonne. We are sorry to hear that you were disappointed with your purchase, but we are happy to hear that our customer service team was able to take care of you. If you have any other questions or need assistance with anything else, please feel free to reach out to our Customer Service team at 866-858-1294 or Help@theinsolestore.com. We appreciate your business.

Posted 1 year ago

“these insoles didn't work for me. I needed more support in my arches. I returned them.”

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Posted 1 year ago

Thank you for your feedback, Linda! If you need assistance finding a product that is better suited to your needs, please feel free to reach out to our customer service team at 866-858-1294 or Help@TheInsoleStore.com. We would be more than happy to help you out with a product recommendation. We appreciate your business.

Posted 1 year ago

“Constant emails after ordering. Very annoying”

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Posted 1 year ago

Thank you for your feedback, Lynn. We apologize that our emails have been an inconvenience to you. We have unsubscribed you from our marketing emails. If you have any questions or need help with anything else, please feel free to reach out to us at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 1 year ago

“Nice quality leather but unbelievably thin and it slides around in your shoe because the bottoms don’t have any grip or adhesive. Didn’t love them. But making em work for the time being”

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Posted 1 year ago

Thank you for your feedback, Zack! If you need help finding a better suitable product, please feel free to reach out to our Customer Service team at 866-858-1294 or Help@TheInsoleStore.com, we'd love to help you with a product recommendation. We appreciate your business.

Posted 1 year ago

“I didn’t have a problem with service, rather the insoles just do not work for me. I’ve worn them three different times and they constantly slip out/off. What can be done? I thought about returning or asking for my money back but I couldn’t find a way to do that. Any help is appreciated!! Kelly”

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Posted 1 year ago

Thank you for your feedback, Kelly. If you need help finding a better suitable product, please feel free to reach out to our Customer Service team at 866-858-1294 or Help@TheInsoleStore.com, we'd love to help you with a product recommendation. We are also happy to help you return or exchange your items. We appreciate your business.

Posted 1 year ago

“I ordered my insoles more than 2 weeks ago and j still haven't received them”

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Posted 1 year ago

Thank you for your feedback, Troy. We apologize for any inconvenience. We show that your order was placed on Monday, May 30. Since it was Memorial Day and the mail carriers were observing a holiday, your order shipped from our warehouse in the United States first thing on Tuesday, June 1st. We do show that your order was marked as delivered on June 15th. Orders being delivered to Canada are currently averaging 2 weeks to be delivered. If you have any further questions, please feel free to contact us at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 1 year ago

“Im sorry but i still haven’t received the product yet!!!”

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Posted 1 year ago

Thank you for your feedback, Linda. We will be reaching out to you via email in regards to your shipment. We appreciate your business.

Posted 1 year ago

“I bought what i could afford and wasnt happy with them”

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Posted 1 year ago

Thank you for your feedback, Robert. If you need help finding a better suitable product, please feel free to reach out to our Customer Service team at 866-858-1294 or Help@TheInsoleStore.com, we'd love to help you with a product recommendation. We appreciate your business.

Posted 1 year ago

“So far I have to say the service is poor because I have yet to receive the order that I placed 7 days ago! The original email from The Insole Store stated I would receive the order on Saturday, June 4th, then Sunday, June 5th. It is now Tuesday, June 7th and nothing! The FedEx tracking number shows the order is going in circles in Concord, NC, arriving at this facility and leaving it, only to arrive back at the same facility in Concord, NC. The delivery has made zero progress in 7 days!!! Time to switch to UPS!!! They don't have these kinds of delays. I called FedEx and they also gave me the run-around. I have not called Insole as the delivery through FedEx is the problem”

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Posted 1 year ago

Thank you for your feedback, Kelly. We will be reaching out to your privately in regards to this matter. We appreciate your business.

Posted 1 year ago

“I am being asked to write a review and my shoes arent here yet. I ordered the same type of shoe on the same day (different color) and they arrived 2 days ago. So if all I have to compare is that they arent here yet, it isn't going so good so far!”

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Posted 1 year ago

Thank you for your feedback, Marueen. We show that this order was delivered on June 3, 2022 at 3:48 pm. Sometimes the postal carrier may mark a shipment prematurely if they do not have time to deliver that day and unfortunately, we do not have control over how USPS handles shipments after they have left our warehouse. We ask that you please allow 24-48 hours to make sure that you receive your shipment. If you have any questions in the meantime, please let us know at Help@TheInsoleStore.com or 866-858-1294.

Posted 1 year ago

“As soon as I receive your product I'll let you know what I think”

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Posted 1 year ago

Thank you for your feedback, John. This review is for your overall shopping experience. We will be sending you another review in about a week to review your product to make sure that it fits all of your needs! If you have any questions in the meantime, please let us know at Help@TheInsoleStore.com or 866-858-1294.

Posted 1 year ago

“I would like to know why you would send me a size 3 when I ordered a size 11 then I was told you were out of size 11 mens and then said I would have to pay a restocking fee I sent the 3's back and I better get repaid on my credit card and it took for ever to get get my return label sent to me”

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Posted 1 year ago

Thank you for your feedback, Michael. We are showing that one of our Customer Service representatives was able to get this taken care of for you. If you have any additional questions, please feel free to reach back out to us in the meanwhile. We appreciate your business.

Posted 1 year ago

“I haven’t received my order yet, so unable to comment at this time.”

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Posted 1 year ago

Thank you for your feedback, Robert. This review is for your shopping experience with us. We will send you a product review after you've had some time to test out your new shoes. We appreciate your business!

Posted 1 year ago

“It is odd that I am asked for a review before the package arrives.”

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Posted 1 year ago

Thank you for your feedback, David. This review is for your shopping experience with us. We will send you a product review after you've had some time to test out your new insoles. We appreciate your business!

Posted 1 year ago

“I received the wrong item.”

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Posted 1 year ago

Thank you for your feedback, Constance. We show that you placed an order for the PowerStep Pinnacle Maxx Insoles in a size D: Men's 7-7.5 / Women's 9-9.5. If this is not the product you intended to purchase, we do offer an easy exchange program with free return shipping. You can find this information here: https://theinsolestore.com/pages/returns-exchanges We appreciate your business.

Posted 1 year ago

“I'm a little confused about the expensive inserts I purchased. I'm flat-footed and the forced arch technology is not for me. It's actually painful so much that I put the factory inserts back in. I need to return the inserts I received today. I'm willing and open to a different insert. These hurt my feet and ankels worse that the standard inserts that came with the new shoe.”

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Posted 1 year ago

Thank you for your feedback, Gerald. With any new pair of insoles, we always suggest giving them a break-in period. Wear them for a couple of hours a day, up to two weeks. If they are still not what you are looking for, please feel free to reach out to our customer service team and we would be more than happy to help you out with a product recommendation and get this order exchanged for you. If you have any questions in the meantime, please feel free to reach out to us at 866-858-1294 or Help@TheInsoleStore.com. We appreciate your business.

Posted 1 year ago

“I have yet to receive my order”

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Posted 1 year ago

Thank you for your feedback, Lex. We will be reaching out to you via email in regards to your shipment. We appreciate your business.

Posted 1 year ago

“Still haven't received the orderes items :-(”

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Posted 1 year ago

Thank you for your feedback, Thomas. We apologize for the inconvenience and will be reaching out to you directly in regards to your shipment. We appreciate your business.

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 5,864 reviews