So far I have to say the service is poor because I have yet to receive the order that I placed 7 days ago! The original email from The Insole Store stated I would receive the order on Saturday, June 4th, then Sunday, June 5th. It is now Tuesday, June 7th and nothing! The FedEx tracking number shows the order is going in circles in Concord, NC, arriving at this facility and leaving it, only to arrive back at the same facility in Concord, NC. The delivery has made zero progress in 7 days!!! Time to switch to UPS!!! They don't have these kinds of delays. I called FedEx and they also gave me the run-around. I have not called Insole as the delivery through FedEx is the problem