TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,149 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my purchase”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Tracey. We are located in the United States. Your order shipped 10 business days ago from our warehouse. All international orders are slowed due to pandemic customs procedures. We sent a shipping confirmation email with tracking details on November 17th. If you need any help following that tracking, please let us know. We appreciate your business.

Posted 3 years ago

“I ordered a size 9.5 and received a size 10 with no indication of whether they could be trimmed or not. I also think they are flimsy!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Julian. As you can see from the product page, there are not half sizes available from Pedag. This insole is only sold in whole sizes, and we see that you placed your order for the #43/Mens 10. When between sizes, we do suggest sizing up and you can trim down if needed. These are a thin, semi-rigid insole. If you need recommendations for another insole that would better fit your needs, just let us know. We appreciate your business.

Posted 3 years ago

“Since I didn’t fit in my shoes would’ve been nice if I wouldn’t had to pay shipping and all the other charges to get a refund they told me I could cut them down but I’m kind of afraid to because if I do and they don’t work then I’m out the money and I could’ve gotten them cheaper on Amazon the exact same ones and returned them for free so I haven’t returned them yet not sure what I’m gonna do with them not gonna spend extra money for shipping and the fees that you charge for getting a refund 😢”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Cheryl. As we discussed, Powerstep has a satisfaction guarantee, so you would still be able to return these if you trim them and they do not work for you within that 30-day satisfaction guarantee. We also let you know that we would waive the return fee for you, so we're not sure which fees for getting a refund you're referring to. We appreciate your business, and if you have any further questions about your product or possible return, don't hesitate to reach back out to us.

Posted 3 years ago

“Once I received what I ordered correct size I may let you know how well you are doing going on 3 weeks now”

Helpful Report

Posted 3 years ago

Thank you for your feedback, James. We do see your original order was placed for Mens 4-4.5 and that our representative, Kimberly, helped you with your exchange order. Please feel free to wait to review them until you try them. If you need any help in the meantime, just let us know. We appreciate your business.

Posted 3 years ago

“Well so far I`m not happy I get emails from you but still have not recieced my insoles for help with my metarsil rpoblem ! Where are they, I was told they had already been shipped but I have yet to receive them Mary Ann Carlisle”

Helpful Report

Posted 3 years ago

Thank you for your feedback, MaryAnn. Your order shipped from our warehouse in the United States October 14th. We did email a tracking confirmation for you. It may have gone to spam since it is automated. If you need any help with your tracking, just let us know. Please keep in mind that international orders are delayed due to pandemic customers procedures. With your order placed & shipped 8 business days ago, it will take slightly more time. Again, don't hesitate to reach out to us if you do need help with that tracking. We appreciate your business.

Posted 3 years ago

“Returned an item that cost me over $ 15 for a $40 item because the original packaging could not be reused, no return label was available for printing. Most companies now provide all that. I don't mind paying for return shipping but it would be more convenient if you deduct the cost from the item credit. I do not plan to order from you again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Kathleen. We are very sorry to hear that you had issues with the return process. We will be reaching out by email. We appreciate your business.

Posted 3 years ago

“I could not find the correct insoles to fit my size 13" shoe on your web site and the insoles mailed to me are to small !!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Clell. We are sorry to hear that you had issues finding insoles in your size. We see that you placed an order for a Mens Size 3-3.5. You can find our insole options for larger sizes at this address: https://theinsolestore.com/collections/extended-size-insoles You can also find our return procedures here if you would like to exchange your Size 3 insoles: https://theinsolestore.com/policies/refund-policy If you need any further assistance, just let us know. We appreciate your business.

Posted 3 years ago

“Cant review as I I haven't received them . Very slow delivery”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Cara. Our first review request asks for your review of the shopping experience. Once the order delivers, you will be asked to review your products. Please be advised that pandemic customs procedures have slowed international deliveries substantially for all international orders. Your order shipped from our warehouse in the United States September 14th. With the order being through customs in Dublin, we would expect you to receive it this week, which is a standard delivery time for an international order. We did reach out with your international and local tracking via email. If you need any further assistance, just let us know we appreciate your business.

Posted 3 years ago

“Store is fine, easy to use. It did suggest the wrong insole for my cycling shoes. Turned out to be too wide throughout the sole. I ended up using the inserts in hiking shoes.”

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Posted 3 years ago

Thank you for your feedback, Ronald. We're sorry to hear that they did not work out for your specific shoe. We're happy to help with recommendations for a slimmer cycling option should you need it. We appreciate your business.

Posted 3 years ago

“Haven't received order yet. Ordered August 27th almost 2 weeks”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Joyce. We are sorry that you have not received your order yet. Our warehouse is located in the United States. Please be aware that international orders are delayed due to pandemic customs processing. Your tracking information is available in your shipping confirmation email. If you need any help with it, just let us know. We appreciate your business.

Posted 3 years ago

“Nothing wrong with the product. Timing was fine, but they use UPS to ship internationally and they dinged me with a $10 shipping charge (brokerage handling fee). Unacceptable. You need to clearly set out you shipping fees. Customer service said "they don't control import fees ect for foreign countries, this is a false statement. This day and age there are companies that shop to Canada from the US and don't expect the customer to absorb mark-ups from the shipper at pick up... UPS is the worst for this but I assume it's becasue they are cheaper to the shipper. There were no import fees just he $10 that UPS pocketed.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Blair. We try to make it clear on our site that we do not handle duties/taxes for international orders. We will investigate ways that we can make this more clear. We will also reach out if we ever provide another courier for Canadian orders for you. We will also reach back out via email. We appreciate your business.

Posted 3 years ago

“Service good. Product bad--no arch support.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Michael. We're so sorry to hear that the insoles didn't work for you. As listed on the item page, the Pedag Soft Insole is a flat, cushioned insole. We would be happy to take them back for return or exchange. We are also available for recommendations if you need help finding a suitable arch support. You can find our return/exchange procedure here: https://theinsolestore.com/policies/refund-policy If you need any help with a return or recommendation, please feel free to reach out to us at help@theinsolestore.com or 866-858-1294. We appreciate your business.

Posted 3 years ago

“Not sure if the fault lies with the store or the shipping company(fedex), but it took nearly 2 weeks to deliver a pair of sandals. Other than shipping, the product is S advertised.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Josh! We're sorry to hear that you weren't satisfied with the shipping speed. We show that the order was shipped the same day as placed, August 16th, and arrived 8 business days later on August 25th. We do offer expedited shipping options at checkout if you ever need them, but apologize for the FedEx delay regardless! We appreciate your business, and if you need any assistance in the future, don't hesitate to reach out to us.

Posted 3 years ago

“Haven’t seen them yet. Still waiting”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Stuart. Our first review request asks about your shopping experience. We are located in the United States, so international orders will take a bit longer due to pandemic customs procedures. Once you receive the order, you will receive a review request for the item. If there's anything we can do to improve your shopping rating, just let us know! We appreciate your business!

Posted 3 years ago

“The service was acceptable, but the product was not. If what I received is the new Spenco line of flip flops then my 10 years as a customer is at an end. It was like the shoes were unfinished. Thefootbed is rough and right at the top of the arch support is a sharp point that hits me dead center of my arches. Horrible shoes!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Jeffrey. We're so sorry to hear that you are not happy with the Spenco Yumi Sandals. We would be happy to take them back for return or exchange of another product. If you need help with a recommendation, we're also happy to provide options from other brands. We appreciate your business, and if we can help in any way, just let us know.

Posted 3 years ago

“It has been about 10 days since I purchased insoles from you and I still haven't received them. That is ridiculous.”

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Posted 3 years ago

Thank you for your feedback, Terry. We are so sorry for the delay from FedEx. We do see that one of our customer service representatives has been working with you on the matter. We do apologize for that inconvenience. We appreciate your business.

Posted 3 years ago

“Good arch support and decent quality but they should not be advertised as THICK because they are the exact same thickness as most of the ones at the drugstore. Not worth the price.”

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Posted 3 years ago

“I had a difficult time checking out because the app was trying to shove PayPal down my throat and wouldn’t let me get to the end until I accepted cookies! It took me 4 tries to complete my purchase! I purchase most things on-line and have never had issues like this.”

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Posted 3 years ago

“This company responded quickly to my order concern.. Excellent customer service Thank you. I will be ordering again.”

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Posted 4 years ago

“Says it will help plants fasciitis, did not help mine at all.”

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Posted 4 years ago

TheInsoleStore is rated 4.6 based on 6,149 reviews