TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,163 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,163 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

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“A little confusing to me but I finally got through it”

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Posted 1 year ago

Thank you so much for taking the time to rate TheInsoleStore with 4 stars! We truly appreciate your feedback and are delighted to hear that you had a positive experience overall. We understand that navigating our website can be a little confusing at times, but we are thrilled to know that you were able to overcome that and find what you were looking for. If you ever have any questions or need further assistance, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We value your support and hope to serve you again soon!

Posted 1 year ago

“I need a size 1415 insert in there was none available”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Thomas! We do carry a selection of insoles for a Men's size 14-15 foot. They can be found on our website under the Extended Size Insoles category, linked here: https://theinsolestore.com/collections/extended-size-insoles Should you ever require assistance locating a product on our website, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are always happy to help with anything. We appreciate your business!

Posted 1 year ago

“Found what I needed and very good prices.”

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Posted 1 year ago

Thank you so much for giving TheInsoleStore a 5-star rating, Mark! We truly appreciate your feedback and are thrilled to hear that you found what you needed at very good prices. Our team works hard to provide our customers with a wide range of high-quality products at competitive prices. If there's ever anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

Posted 1 year ago

“Great products and reasonably priced. Easy to navigate the website and ordering. Delivery is tracked for updates and was timely.”

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Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Jolene! We truly appreciate your kind words and ongoing support. We're delighted that our products and prices have met your expectations. It's great to hear that you found our website intuitive to navigate and the ordering process easy. Our team works hard to ensure timely and tracked delivery updates, so we're thrilled to know that you were satisfied with the delivery experience. Once again, thank you for your wonderful review and for choosing TheInsoleStore!

Posted 1 year ago

“It was easy”

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Posted 1 year ago

Thank you so much for taking the time to give TheInsoleStore a fantastic 5-star rating! We are so happy to hear that it was easy to navigate through our website and find the perfect insoles for your needs. We always strive to provide a seamless shopping experience for our valued customers, and your feedback reassures us that we are on the right track. We appreciate your support and look forward to serving you again in the future!

Posted 1 year ago

“They never arrived...but the company issued a speedy refund. Thank you”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Ellen! We are so sorry to hear that your order never arrived to you. We will be reaching out to you privately to resolve this matter. If you ever run into any issues in the future, please know that our Customer Service Team is always happy to assist, and we can be reached via email at Help@theinsolestore.com. We appreciate your business!

Posted 1 year ago

“did my own comparison and this what i decided.”

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Posted 1 year ago

Thank you so much for taking the time to rate TheInsoleStore with 5 stars, Danny! It's wonderful to know that you did your own comparison and decided that TheInsoleStore was the best choice for you. We strive to provide top-notch products and exceptional customer service, so it's fantastic to see that we met your expectations. Once again, thank you for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“I'm hoping the birkos inserts work. y podiatrist says he has a pair and they work as well as molded orthotics. I will ealuate and respond as soon as I can,I shhould receive them this week according to your website.”

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Posted 1 year ago

Thank you so much for taking the time to review TheInsoleStore and for giving us a 4-star rating, Terry! We're delighted to hear that you have chosen the Birkos inserts. We understand the importance of finding the right orthotics for your needs, and we hope they work well for you, just like they did for your podiatrist. Your evaluation and response mean a lot to us, and we can't wait to hear how they work out for you once you receive them. Thank you again for your review, and we hope TheInsoleStore continues to meet your expectations!

Posted 1 year ago

“The purchasing process was very easy and quick.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Donna! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us. We also want to thank you for mentioning that "The purchasing process was very easy and quick." We strive to make our website user-friendly and hassle-free, so it's wonderful to hear that you found it to be just that. We appreciate your business and hope to serve you again in the future!

Posted 1 year ago

“Great customer service and prices”

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Posted 1 year ago

Thank you so much for giving TheInsoleStore a fantastic 5-star rating, Sue! We are thrilled to hear that you had a great experience with our customer service and found our prices to be reasonable. Providing exceptional customer service and offering competitive prices have always been our top priorities. It is truly our pleasure to assist you in finding the perfect insoles for your needs. We are grateful for your loyalty as a customer and look forward to serving you in the future!

Posted 1 year ago

“Easy to navigate the website.”

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Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, David! We're glad to hear that you found our website easy to navigate. We strive to ensure that our customers can find everything they need quickly and efficiently, so it's fantastic to know that you found the process smooth and hassle-free. Once again, thank you for your kind words and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 1 year ago

“They sent me the wrong size, three inches, short. Also package is sailed, but the box is open, When it arrives.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Cristita! We are so sorry to hear that you received the wrong size in your order, and that your insole box was open upon receipt of your package. Insole boxes can oftentimes become open from being jostled around while in transit - we sincerely apologize for that! If your insoles ever arrive to you damaged, we will happily replace them for you. We have reached out to you privately in regards to your order, and we will ensure the correct item is sent to you. We appreciate your business!

Posted 1 year ago

“Placing the order was easy and it arrived quickly.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of TheInsoleStore! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. We strive to provide a seamless and efficient shopping experience for our valued customers like you, and we are delighted that we were able to meet your expectations. Again, thank you for taking the time to leave such a positive review. We look forward to serving you in the future and providing you with exceptional products and service!

Posted 1 year ago

“Always been pleased with your product”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with a 5-star rating for TheInsoleStore. We truly appreciate your support and loyalty as our customer. Your kind words resonate with our team, and we are delighted to hear that you have always been pleased with our products. We take pride in delivering high-quality insoles that meet your needs and provide exceptional comfort. Thank you again for your continued trust in TheInsoleStore. We look forward to serving you in the future!

Posted 1 year ago

“I purchased a lot of products from InsoLe You keep sending me steps after every purchase Are these accumulative? Are these Redeemable I also had some that have torn. Are these returnable?”

Helpful Report

Posted 1 year ago

Thank you for taking the time to rate TheInsoleStore five stars, Jacques! Yes, our rewards steps are cumulative and redeemable. You can sign up for a rewards account by clicking on the blue "Rewards" symbol on the bottom left of your screen on our website - this will prompt you to either create a TheInsoleStore.com account or to login to your existing account. Once your are logged in, if you click the blue Rewards button on the bottom left of your screen, you can view your current amount of Steps, Earn Points, or browse your Rewards. To redeem your rewards, select the available promotion you would like to use, this will give you a one time use coupon code that you can either copy or apply to cart during checkout. Every purchase earns you 5 Steps per $1 spent! Please be mindful that all Steps expire 6 months after being issued. We would be happy to look into your order to see if your item is eligible for return! Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance with a return/exchange. We appreciate your business!

Posted 1 year ago

“I have used these inserts and arch supports for the past 5 years. For someone who has severe arthritis in feet, these products have allowed me to keep active and walk longer distances. Highly recommend!”

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Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Alison! We truly appreciate your feedback and are thrilled to hear that our products have been able to make such a positive impact on your life. It warms our hearts to know that our inserts and arch supports have helped you stay active and walk longer distances, especially considering the challenges you face with severe arthritis in your feet. Your recommendation means the world to us, and we're grateful to have had the opportunity to be a part of your journey for the past 5 years. We genuinely appreciate your support and look forward to continuing to provide you with products that cater to your needs. Thank you once again for choosing TheInsoleStore!

Posted 1 year ago

“I recently purchased my product as my Dr. recommended & I am overall satisfied. I wish that it fit inside all of my shoes.”

Helpful Report

Posted 1 year ago

Thank you so much for your 4-star rating of TheInsoleStore, Gail! We truly appreciate your support and are glad to hear that you are overall satisfied with your recent purchase. We understand how important it is to have a product that meets your doctor's recommendation, and we strive to deliver exceptional quality. We also understand your desire for the insole to fit inside all of your shoes. We offer a wide range of insole options that cater to different shoe sizes and types, so please feel free to browse our selection for alternative options that may better suit your needs. If you require assistance selecting another insole that is suited to your needs, our Customer Service Team would be more than happy to assist you at Help@theinsolestore.com. Once again, thank you for your kind review. Your satisfaction is our top priority, and we look forward to serving you again in the future!

Posted 1 year ago

“Very prompt very satisfied.”

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Posted 1 year ago

Thank you so much for taking the time to rate TheInsoleStore with 5 stars, Mary! We truly appreciate your feedback and are thrilled to hear that you had a very prompt and satisfying experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Posted 1 year ago

“I find your website is very easy to use and I was able to find what I wanted right away without any difficulties.”

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Posted 1 year ago

Thank you so much for taking the time to leave us a fantastic 5-star rating, Victoria! We're thrilled to hear that you find our website incredibly user-friendly, allowing you to quickly find what you were looking for without any troubles. Your satisfaction is our utmost priority, and we're delighted that our platform made your shopping experience seamless. Thank you again for choosing TheInsoleStore!

Posted 1 year ago

“Easy to navigate website and they have competitive prices. Free fast shipping is a plus!”

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Posted 1 year ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Charles! We're thrilled to hear that you find our website easy to navigate, and we couldn't agree more that our competitive prices are hard to beat. And yes, free fast shipping is definitely a plus! We are grateful for customers like you who continue to choose TheInsoleStore for their footwear needs. Your satisfaction is always our top priority, and we're glad to know that we've been able to meet your expectations. We look forward to serving you in the future!

Posted 1 year ago

TheInsoleStore is rated 4.6 based on 6,163 reviews