TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,162 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

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“It was super easy.”

Helpful Report

Posted 11 months ago

Thank you so much for your fantastic 5-star rating on TheInsoleStore, Robb! We appreciate your support and are thrilled to hear that you had a great experience with our services. It was super easy, wasn't it? Your satisfaction is our utmost priority, and we look forward to serving you again in the future. If you have any further questions or need assistance, feel free to reach out to us. Once again, thank you for choosing TheInsoleStore!

Posted 11 months ago

“Shopping with your company is really easy especially for a low tec person like me. I will be back again.”

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Posted 11 months ago

Thank you so much for your outstanding 5-star rating of TheInsoleStore, Terence! We truly appreciate your feedback and support. It's incredibly wonderful to hear that shopping with our company has been easy for you, especially as a self-proclaimed low tech person. We take pride in providing a user-friendly experience for all our customers, so comments like yours truly make our day. Thank you once again for your kind words and for being a valued customer. We sincerely appreciate your support!

Posted 11 months ago

“I was able to place the order on-line. I just placed the order.”

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Posted 11 months ago

Thank you so much for your glowing 5-star rating of TheInsoleStore, Stephen! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us. We are also delighted to know that you found our online ordering process convenient. At TheInsoleStore, we strive to make the purchasing experience as seamless as possible, and we're thrilled that you were able to effortlessly place your order. Once again, thank you for your wonderful review and for choosing TheInsoleStore!

Posted 11 months ago

“Finally, I found an insole that fits my need”

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Posted 11 months ago

Thank you so much for taking the time to rate us with five stars, Karl! We greatly appreciate your kind words and support. We're thrilled to hear that you finally found the perfect insole for your needs. We value your loyalty as a customer, and we're grateful for your continued trust in our products and services. Thank you once again for your wonderful review, and we look forward to serving you in the future!

Posted 11 months ago

“This is my first time ordering.”

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Posted 11 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Debra! We greatly appreciate your support and are thrilled to have provided you with a wonderful shopping experience. Once again, thank you for choosing TheInsoleStore, and we hope to serve you again soon.

Posted 11 months ago

“Timely service”

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Posted 11 months ago

Thank you so much for your exceptional 5-star rating of TheInsoleStore! We are thrilled to hear that you had a positive experience shopping with us. Your satisfaction is our top priority, and we are glad to know that our efforts met your expectations.Timely service is an integral part of our commitment to providing excellent customer service. We understand the importance of delivering products promptly, and we're glad we could meet that expectation for you. Once again, we sincerely appreciate your support and the time you took to share your positive experience. We look forward to serving you again in the future.

Posted 11 months ago

“they did not stay attached to my shoe heel.”

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Posted 11 months ago

“I’ll let you know after I receive them and wear them for a while. How can you write a review before you even see how Customer Service is actually getting the product and trying them?”

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Posted 11 months ago

Thank you for your feedback, Brian! This review is asking you to rate your shopping experience with TheInsoleStore. You will receive another email asking you to review your product after it has been received and you have the opportunity to try it out. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 11 months ago

“Website is outdated and hard to use. Tried to re-order some insoles (last ordered in 2021) but they have been replaced and there was no automatic linkage to the new replacement. WIth no customer service phone # listed, forced to use the chat functionality which is terrible on any website. Rep had to research replacement and responded the next day with the replacement.”

Helpful Report

Posted 11 months ago

Thank you for your taking the time to provide us with your feedback, Kevin! We are so sorry to hear that you feel our website is outdated and hard to use! The item you were searching for has a new item number from when you previously purchased your insoles in 2021, as item numbers tend to update periodically. The insoles were not replaced, they just had an updated item number. We sincerely apologize for any confusion caused on our end! We are also sorry to hear that you did not enjoy utilizing our chat service. We do give out our Customer Service phone number by request since it is not listed on our website, as we are a small business and we do not have the support volume to answer inbound calls consistently throughout the day. Our chat service is the quickest and most efficient way for us to handle our customer's concerns, but we are also always happy to assist by phone at 866-858-1294. Should you require further assistance now or in the future, please do not hesitate to reach out to us as we are more than happy to help with anything. We appreciate your business!

Posted 11 months ago

“Other than it got my billing address incorrect because I was sending the purchase to another address as opposed to my home address”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback about TheInsoleStore! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with us. We are so sorry to hear that the billing address was incorrect on your order! We are unable to edit a billing address on an order once it has been submitted, unfortunately, so we trust that our customers are double checking their order details before submitting. Your order did go through successfully, however, so your billing address did not hinder your order from being processed successfully. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. Our dedicated team is always ready to provide you with any help you may need. Once again, thank you for choosing TheInsoleStore. We value your support and are grateful for customers like you who motivate us to continue delivering exceptional experiences.

Posted 11 months ago

“No complaints, what I ordered was what I received, thank you.”

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Posted 11 months ago

Thank you so much for your incredible 5-star rating of TheInsoleStore, Kevin! We greatly appreciate your kind words and are thrilled to hear that you received exactly what you ordered without any issues. "No complaints, what I ordered was what I received, thank you" is music to our ears! We are extremely grateful to have loyal customers like you who trust us to provide top-notch products and excellent service. Your continued support means the world to us, and we look forward to serving you in the future. Thank you again!

Posted 11 months ago

“EVERYTHING WENT SMOOTHLY”

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Posted 11 months ago

Thank you so much for taking the time to give us a 4-star rating, William! We really appreciate your feedback and we're thrilled to hear that everything went smoothly with your experience at TheInsoleStore. At TheInsoleStore, it's our utmost priority to ensure a seamless and enjoyable shopping experience for all our customers. We're delighted to know that we were able to meet your expectations. Thank you once again for choosing TheInsoleStore. If you ever need any assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 11 months ago

“All good, thank you”

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Posted 11 months ago

Thank you so much for your fabulous 5-star review of TheInsoleStore, Pamela! We truly appreciate your kind words and feedback. Thank you for your support!

Posted 11 months ago

“The website was easy to navigate, and the selection was great. I also appreciated the free shipping and discount n first order.”

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Posted 11 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Susan! We're glad that you found our website easy to navigate and enjoyed our wide selection of products. It's wonderful to know that you also took advantage of the free shipping and discount on your first order - we strive to provide the best deals and savings to our valued customers like yourself. Thank you again for choosing TheInsoleStore. We look forward to serving you in the future and providing you with the utmost satisfaction in all your footwear needs.

Posted 11 months ago

“Always a pleasure ordering from TheInsoleStore, the operators are very sweet attentive and professional.”

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Posted 11 months ago

Thank you for your kind words and glowing review of TheInsoleStore, John! We are so pleased to hear that your ordering experience with us is always a pleasure, and that our Customer Service Team has been consistently sweet, attentive and professional. We pride ourselves on providing top-tier customer service, and we are happy to hear that we achieved that goal for you. We hope you enjoy your order once you receive it, and we appreciate your business and support of TheInsoleStore! Thank you again!

Posted 11 months ago

“Did you give me the promised 10% discount on my first order. There was no code. I emailed and got a robot type answer. I guess we'll see.”

Helpful Report

Posted 11 months ago

Thank you for your review, Neil! One of our Customer Service representatives corresponded with you last week to verify that your 10% refund was indeed retroactively applied to your order. Should you need assistance with anything else, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business and hope to serve you again soon!

Posted 11 months ago

“It was easy to find the exact shoe I wanted and to order it! My shoes have not been delivered yet but they are in route.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful 5-star review of TheInsoleStore, Linda! We are so happy to hear about your positive shopping experience with us. We are thrilled to hear that it was easy to locate the exact shoe you were looking for on our website, and that placing your order was simple. We hope you enjoy the shoes when you receive them! Thank you again for your support of TheInsoleStore - We hope to serve you again in the future!

Posted 11 months ago

“I received my order from Insoles quickly however i need to return the item as they are not working properly for me. It is difficult so far to find out how to return them, possibly exchange them. I did not receive the item I thought I ordered, maybe my mistake, tbd.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Jane! We are so happy to hear that you received your order quickly! We are sorry to hear that you are having trouble initiating an exchange on our website. We have a link to our Returns portal, as well as instructions to initiate your return, under the Returns & Exchanges link at the bottom of our website. Our Customer Service Team is more than happy to assist you in returning/exchanging your products, and ensuring you receive the correct item. We will be reaching out to you privately to further assist with this matter. We appreciate your business!

Posted 11 months ago

“I was really disappointed that the price of the insoles had gone up $10 in the last 6 months. However, I love the insoles so I made the purchase.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Laurie! We are happy to hear about your positive shopping experience with TheInsoleStore! We are so sorry to hear that you are disappointed in the cost increase of your insoles. As we are just an authorized retailer of the products we carry, we must abide by the minimum advertised pricing the manufacturers provide for us. Rest assured, the pricing of our insoles is the most cost effective pricing we are able to offer our customers while still abiding by the manufacturer's standards. We do feature sales and promotions periodically - we suggest buying your insoles during these times to help with the pricing a bit. We show that you are currently subscribed to our marketing emails, so you will be alerted as soon as a sale is live on our website~ We are so happy to hear that you've found an insole that you love and works well for your needs! Thank you for your loyalty and support of TheInsoleStore, and please don't hesitate to reach out if you ever need assistance with anything!

Posted 11 months ago

“I use Spenco flat insoles with my custom orthotics to add a little more cushion. Years ago when plain, flat insoles became more difficult to find in brick andd mortar stores I turned to online shopping and found The Insole Store. Been using Insole Store ever since. They have what I want and shopping is easy. The shipping is really quick. Very happy.”

Helpful Report

Posted 1 year ago

Thank you for your glowing 5-star review of TheInsoleStore! We are so happy to hear that you have found the perfect insole for your needs, and that we've been able to supply it for you ever since you have been unable to find it in brick and mortar stores. We know how important it can be to have the insoles you need, and we're happy we have been a consistent source for them! We are also pleased to hear that your shopping experience was easy, and that your order shipped out quickly. We appreciate your support and kind words, and we hope to serve you again in the future! Thank you, again!

Posted 11 months ago

TheInsoleStore is rated 4.6 based on 6,162 reviews