TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,162 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 20th March 2025

TheInsoleStore 5 star review on 13th August 2024

Robert K

TheInsoleStore 5 star review on 26th March 2024

Toni K

TheInsoleStore 5 star review on 6th October 2023

Diana C

TheInsoleStore 5 star review on 2nd May 2023

Steven S

Anonymous

Anonymous // 01/01/2019

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“It arrived earlier than expected and is very helpful for my FHL tendon tear.”

Helpful Report

Posted 10 months ago

Thank you so much for leaving us a 5-star rating, Sharon! We truly appreciate your support and are thrilled to hear that our product has been helping with your FHL tendon tear. It means a lot to us that you found our delivery to be prompt and that the insole has proven to be beneficial for you. We strive to provide excellent customer service and top-notch products, so it's incredibly rewarding to receive such positive feedback. Once again, thank you for choosing TheInsoleStore. We look forward to hopefully serving you again in the future!

Posted 10 months ago

“I have NOT YET received the order.....should have been here by now.....Has it been shipped to me?..BENNETT GREENFIELD 6101 OHIO DR #1423, PLANO, TX 75024”

Helpful Report

Posted 10 months ago

Thank you for your feedback, Bennett! Your order left our warehouse on 7/3/24 and was marked as delivered on 7/8/24. Order confirmation and shipping confirmation emails were sent to the email address you provided on your order. You chose our Free Shipping method at checkout which as an estimated delivery time frame on 3-5 days, so your order arrived within the expected delivery time frame. If you have any further questions or require further assistance regarding your order, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 10 months ago

“Sorry, I received the incorrect size, and would like to exchange them for the correct size, which is 10.5 womens/9/9.5 mens.I would appreciate hearing from you as to how I could accomplish this.”

Helpful Report

Posted 10 months ago

Thank you for your feedback, Marjorie! We do show that your insoles were ordered in the size Men's 4-4.5 / Women's 5.5-6. We are more than happy to assist you with exchanging for the correct size. Please be on the lookout for an email from our Customer Service Team! We appreciate your business!

Posted 10 months ago

“Seven emails in two days, all concerned with my satisfaction. Thank you.”

Helpful Report

Posted 10 months ago

Thank you so much for your incredible 5-star rating of TheInsoleStore, Douglas! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Your kind words about our customer service have truly made our day! We strive to go above and beyond in ensuring our customers' satisfaction, and it means a lot to us that you noticed our efforts. Once again, thank you for taking the time to share your feedback and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 10 months ago

“Easy to shop website”

Helpful Report

Posted 10 months ago

Thank you so much for your incredible 5-star rating of TheInsoleStore! We truly appreciate your kind words and support. We're delighted to hear that you found our website easy to shop on. We strive to provide a hassle-free and intuitive browsing experience for all our valued customers. Your satisfaction is our utmost priority, and we're thrilled that we met your expectations. Once again, thank you for choosing TheInsoleStore. We look forward to serving you again in the future and providing you with the same outstanding service you deserve.

Posted 10 months ago

“They have the best selection & variety of foot and ankle products anywhere. I've been using them for about 10 years and they're the ONLY one I use. Phil J”

Helpful Report

Posted 10 months ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Phil! We truly appreciate your support and are thrilled to hear about your positive experience with our products. We take great pride in offering the best selection and variety of foot and ankle products, and we are delighted to know that you have been relying on us for the past 10 years. Your loyalty means a lot to us, and we are honored to be the only store you trust for all your needs. Thank you again for choosing TheInsoleStore. We look forward to continuing to serve you with excellence for many more years to come!

Posted 10 months ago

“Easy, great selection and fast check out.”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Kenneth! We're thrilled to hear that you had an easy and enjoyable experience shopping with us. We strive to provide a great selection of insoles and a hassle-free checkout process. Your feedback truly means a lot to us. Once again, we appreciate your support and look forward to serving you again in the future!

Posted 10 months ago

“Jeruzzha was very helpful & kind. I think you should give her a raise!”

Helpful Report

Posted 10 months ago

Thank you so much for your 5-star review of TheInsoleStore, Jay! We are thrilled to hear that you had such a positive experience with us. We greatly appreciate your feedback and are delighted to know that Jeruzzha was very helpful and kind during your interaction. Your kind words and recognition mean a lot to us. We will definitely pass along your message to Jeruzzha and let her know about your appreciation. Once again, thank you for your support and for taking the time to leave us such a wonderful review. We look forward to serving you again in the future!

Posted 10 months ago

“My shopping experience at The Insole Store was quick and easy! I found The Insole Store on-line years ago and I've been a customer ever since!”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Scott! We greatly appreciate your kind words and continuous support as a loyal customer. We are thrilled to hear that our online store has consistently provided you with a convenient and enjoyable shopping experience. Customer satisfaction is our top priority, and we are glad to have met your expectations time and time again. Thank you again for your loyalty and for taking the time to share your positive feedback. We look forward to serving you again soon!

Posted 10 months ago

“Shipped quickly. Good value. Both boxes of insoles were crushed in the mail. However the insoles themselves appear undamaged.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to rate us with four stars! We truly appreciate your feedback and are glad to hear that you found our shipping to be quick and that you received good value from your purchase at TheInsoleStore.We apologize for the inconvenience caused by the boxes being crushed in the mail. Despite this issue, we're relieved to know that the insoles themselves arrived undamaged. We understand the importance of receiving products in excellent condition and will take your feedback seriously to ensure that all future shipments are properly packaged. We value your support and hope that you continue to enjoy using our high-quality insoles. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to assist you! Once again, thank you for choosing TheInsoleStore and for sharing your positive experience. Your satisfaction is our top priority!

Posted 10 months ago

“I wish there was a sticking mechanism for sandals.”

Helpful Report

Posted 10 months ago

Thank you so much for your amazing 5-star rating, Joyce! We are thrilled to hear that you are satisfied with your experience at TheInsoleStore. Your support means the world to us. Additionally, we understand your desire for a sticking mechanism for sandals. We do sell an adhesive called Shoe Goo that may be a good fit for your needs, and you can also try double sided tape or any other adhesive to stick your heel lifts to your sandals. Once again, thank you for choosing TheInsoleStore. We look forward to hopefully serving you again soon!

Posted 10 months ago

“excellent experience.”

Helpful Report

Posted 10 months ago

Thank you so much for your amazing 5-star rating of TheInsoleStore! We truly appreciate your support and kind words about our products and service. It brings us immense joy knowing that you had an excellent experience shopping with us. We also want to express our gratitude for your loyalty as a customer. Your continued support means a lot to us, and we are committed to providing you with the best insoles and exceptional service every time. Once again, thank you for choosing TheInsoleStore. We look forward to serving you again soon!

Posted 10 months ago

“Easy to use website. Detailed descriptions. Easy to use and fast.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your wonderful 5-star rating of TheInsoleStore, William! We greatly appreciate your support and are thrilled to hear that you found our website easy to use and the descriptions detailed. It is our goal to provide a seamless and efficient shopping experience for all our valued customers. Thank you once again for choosing TheInsoleStore, and we look forward to serving you in the future!

Posted 10 months ago

“Easy to browse and easy to shop”

Helpful Report

Posted 10 months ago

Thank you so much for your amazing 5-star rating of TheInsoleStore, Brian! We truly appreciate your support and it means a lot to us. We are thrilled to hear that you found our website easy to browse and shop. We strive to provide a seamless and user-friendly experience for our customers, and your feedback confirms that we are on the right track. Thank you once again for your kind words and for choosing TheInsoleStore. We look forward to serving you again in the future!

Posted 10 months ago

“Product was not what I was looking for.Called them and return was addressed promptly.Would highly receommend.”

Helpful Report

Posted 10 months ago

Thank you, Gabriel, for giving TheInsoleStore a 5-star rating! We really appreciate your positive feedback and recommendation. We're sorry that the product didn't meet your expectations initially, but we're glad to hear that our customer service team promptly addressed your return request. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing TheInsoleStore!

Posted 10 months ago

“Your website functions well. It was easy to locate & purchase what I needed.”

Helpful Report

Posted 10 months ago

Thank you, Clyde, for your outstanding 5-star rating of TheInsoleStore! We truly appreciate your support and are thrilled to hear that you had a wonderful experience with us. We are delighted to hear that our website functions well and made it effortless for you to locate and purchase the items you needed. Our team is constantly working on providing a seamless and user-friendly online shopping experience. Thank you once again for choosing TheInsoleStore. We look forward to serving you in the future!

Posted 10 months ago

“The worst experience of my life. Product did not fit and they will not help me return it for my money back I would advise anyone not to use this company.”

Helpful Report

Posted 10 months ago

Thank you for your feedback! We are so sorry to hear that you have had trouble receiving assistance with your return! We show emails and chats from you in our help desk from both 6/12/24 and 6/21/24. Our associates have responded to all of the emails and chats you submitted to our help desk with instructions to initiate your return, per your request, and there has yet to be a response back from you. We are more than happy to assist you with returning your items! You can initiate a return through our return portal on our website, linked here: https://theinsolestore.com/a/return-exchange-portal Please also feel free to reach back out to our help desk at Help@theinsolestore.com for further assistance. If our emails are not showing up in your inbox, we urge you to check your spam/junk as well as your promotions email folders. We appreciate your business and look forward to hearing from you soon!

Posted 10 months ago

“Great sale on the insoles I needed! They are being discontinued, and when I emailed customer service, they actually provided the website for the manufacturer where I could still order them.”

Helpful Report

Posted 10 months ago

Thank you so much for giving TheInsoleStore a glowing 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're delighted to know that you found the insoles you needed at a great price during our sale. It's fantastic that our customer service team was able to assist you by providing the website for the manufacturer, even though the insoles you were looking for are being discontinued. We always strive to go above and beyond to ensure our customers' satisfaction. Once again, thank you for your kind words and for choosing TheInsoleStore. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help!

Posted 10 months ago

“fast and accurate filling of my order”

Helpful Report

Posted 10 months ago

Thank you so much, Peggy, for your amazing 5-star rating of TheInsoleStore! We truly appreciate your kind words and continuous support as a loyal customer. We're thrilled to hear that you had a positive experience with us, especially regarding the fast and accurate filling of your order. It's customers like you that make our job a true joy. We look forward to serving you in the future!

Posted 10 months ago

“You had what I wanted. I bought it. That’s what I consider a great shopping experience.”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic 5-star rating of TheInsoleStore, Mary! We truly appreciate your feedback and are thrilled to know that you had an amazing shopping experience with us. We are delighted to hear that we were able to offer exactly what you were looking for. Our team works tirelessly to provide a wide selection of high-quality insoles to meet our customers' needs, and it brings us immense joy to know that we succeeded in doing so for you. We value your support and hope to serve you again in the future!

Posted 10 months ago

TheInsoleStore is rated 4.6 based on 6,162 reviews