TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great pricing and quick delivery!”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review, Frederick! We're delighted to hear that you found our pricing great and experienced quick delivery. Your satisfaction is our priority, and we truly appreciate your support!

Posted 6 months ago

“Great love insoles”

Helpful Report

Posted 6 months ago

Thank you for your fantastic review, Juan! We're thrilled to hear that you love our insoles. Your feedback means a lot to us, and we’re here to help whenever you need us!

Posted 6 months ago

“Easy to navigate website for what I am looking for. Recently found the Power Step "Bridge" Insole and loving them. Only drawback is quantities are always low or out of stock.”

Helpful Report

Posted 6 months ago

Thank you for your great review, Deborah! We're thrilled to hear that you found our website easy to navigate and that you're loving the PowerStep Bridge Insole. We appreciate your feedback about stock levels, and we're working to improve that for our customers. We do have a "Notify me when available" option for products we are expecting more stock for on their product pages, should you ever wish to be notified by email when an out of stock product is back in stock on our website. We appreciate your business and hope to serve you again in the future!

Posted 6 months ago

“They came right away and were exactly like they said they would be. Awesomeness. I have worn these all day and my feet never hurt. I notice my arch is getting stronger. I am so happy my friends suggested these.”

Helpful Report

Posted 6 months ago

Thank you for your awesome review, Patricia! We're so happy to hear that everything arrived promptly and as expected. Your kind words inspire us to keep delivering the best service possible.

Posted 6 months ago

“Past experience”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review, Thomas! We’re delighted to hear that your past experiences with us have been positive. Your support and feedback are invaluable to us, and we’re here to help for all your future needs.

Posted 6 months ago

“User friendly website made 1st time ordering easy.”

Helpful Report

Posted 6 months ago

Thank you for your fantastic review! We’re so glad to hear that you found our website user-friendly and that it made your first ordering experience a breeze. Your positive feedback truly motivates us to keep improving.

Posted 6 months ago

“Excellent product”

Helpful Report

Posted 6 months ago

Thank you so much for your excellent review, Marisol! We're thrilled to hear that you're enjoying your product. Your satisfaction means a lot to us, and we appreciate your support!

Posted 6 months ago

“Bought the OOFOs Slides and am very pleased. Very comfortable with a lot of cushioning. The Insole Store is a great company. I've been buying the Pinnacle Maxx insoles for 20+ years and they solved my plantar faciatis before it got a good start. Highly recommend this company's products.”

Helpful Report

Posted 6 months ago

Thank you so much for your glowing review, Nancy! We’re thrilled to hear that you’re enjoying your OOFOs Slides and that our Pinnacle Maxx insoles have made such a positive impact on your plantar fasciitis. Your recommendation means the world to us! We look forward to continuing to support your comfort needs.

Posted 6 months ago

“Can get the sizes I need for myself and my adult daughter.”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review, Kimberly! We're so pleased to hear that you found the sizes you needed for both you and your daughter. It's great to know we can help you both with your footwear needs. We appreciate your support and look forward to serving you again!

Posted 6 months ago

“Happy with both pairs of inserts. I hiked a long distance trail last year and all the inserts I purchased from Walgreens or Walmart were garbage. I finally found a good pair at a hiking store and have repurchased that brand from you.”

Helpful Report

Posted 6 months ago

Thank you for your fantastic review, Tammy! We’re so glad you found our inserts to be just what you needed after your hiking experience. It's great to know that our products are working well for you. We truly appreciate your trust in us and look forward to helping you on your future adventures!

Posted 6 months ago

“Quality products and fast Mailorder service.”

Helpful Report

Posted 6 months ago

Thank you for your kind review! We’re so glad to hear that you’re satisfied with our quality products and fast mail order service. Your feedback is greatly appreciated, and we look forward to serving you again soon!

Posted 6 months ago

“Great Experience”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review, Tracy! We're thrilled to hear that you had a great experience with us. Your feedback means the world to us, and we’re delighted that you found what you were looking for. We can’t wait to serve you again!

Posted 6 months ago

“I have shopped with The Insole Store for several years. I have always had a Five Star experience whether I shop on line or through customer service. The in soles I get are just the perfect size and make a hugh plus for comfort in all my shoes. Thanks to The Insole Store for excellent service. Jack M.”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful review, Jackie! We’re thrilled to hear that you’ve had a five-star experience shopping with us over the years. It’s fantastic to know that our insoles have made such a positive impact on your comfort. Your kind words about our service truly motivate us to keep providing the best for our customers. We look forward to continuing to serve you!

Posted 6 months ago

“I like the sales”

Helpful Report

Posted 6 months ago

Thank you for your fantastic review, Deborah! We're delighted to hear that you appreciate our sales. Your support means a lot to us, and we're always here to bring you the best deals. We can't wait to see you again!

Posted 6 months ago

“Great live customer service, wonderful products and great quality.”

Helpful Report

Posted 6 months ago

Thank you for your amazing review, Joseph! We're so pleased to hear that you had a great experience with our live customer service and found our products to be of wonderful quality. Your satisfaction is our priority, and we truly appreciate your feedback. We look forward to welcoming you back soon!

Posted 6 months ago

“Easy to find what I was searching for”

Helpful Report

Posted 6 months ago

“Order was easily placed and processed and mailed out quickly”

Helpful Report

Posted 6 months ago

Thank you for your fantastic review! We're thrilled to hear that your order was processed smoothly and shipped out quickly. We aim to make every step of the shopping experience enjoyable, and your feedback means a lot to us. We look forward to serving you again!

Posted 6 months ago

“Easy to navigate website and to reorder.”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review, Albert! We're so glad to hear that you found our website easy to navigate and that reordering was a breeze for you. Your experience is important to us, and we appreciate the feedback!

Posted 6 months ago

“Arrived soon. I like the inserts. They’ve remained stable in my shoes”

Helpful Report

Posted 6 months ago

Thank you for your lovely review, Valerie! We're delighted to hear that your inserts arrived quickly and that they are working well for you. Stability is key, and we're glad you found it with our products. If you have any further questions or need assistance, don’t hesitate to reach out!

Posted 6 months ago

“Once I found your site, shopping was easy. It was finding a good quality insole for my work shoes (executive office, not construction worksite) that was tricky.”

Helpful Report

Posted 6 months ago

Thank you for your thoughtful review, Kari! We're happy to hear that you found our site easy to navigate and that you were able to explore a range of options for quality insoles. Finding the right fit for your work shoes can be a challenge, and your feedback is invaluable in helping us serve customers better. Should you ever need help with a personalized product recommendation, please feel free to reach out to us at Help@theinsolestore.com as one of our product specialists would be more than happy to assist you. We appreciate your business and hope to serve you again in the future!

Posted 6 months ago

TheInsoleStore is rated 4.6 based on 6,453 reviews