Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.16

4.2 Rating 2,113 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 2,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

Visit Website

Write Your review

Tell us how Tropicfeel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a wrong article in the first place, went through the exchange & return process and get a wrong article again. This company needs to review their process of dispatching. If you want to purchase a black Nest, Nest 2.0, Hive or Hive 2.0, ask for confirmation or picture of your item before it get shipped.”

Helpful Report

“The rollerbag is actually really small, it doesn't have alot of internal space and definitely cannot get to the capacity they are marketing. Comparing it to my normal carry on bag which is from briggs and riley, i can carry more than double the amount that this bag can fit. They also dint have any internal compressing tools that most carry ons have these days. Im a big fan of this company in general but was really disappointed with this rollerbag. additionally the zippers are awful. They are hard to pull and dont zip easily even if the bag isnt full.”

Helpful Report

“Total scam! The shoes are poor quality—the knots fell apart in the first week, and the laces were also damaged. I’ve sent over 15 emails, and for more than a year, they’ve been promising to send replacement knots and laces "this week." I strongly advise against buying anything from this store!”

Helpful Report

“I couldn’t tell you how they are because I still haven’t received them! It’s been months. Horrible customer service.”

Helpful Report

“Lamentablemente no es de buena calidad. Sin usar mucho los zapatos, no sobrevivió ni un año y aparecieron agujeros en ambas escuelas.”

Helpful Report

“Appalling customer service. Bag arrived famed with box ripped open. Had pics as delivered. Took weeks and 25+ emails with customer service to get a return and partial refund. They won’t refund the full amount because they need to cover their costs apparently - even though they could claim back from the delivery company They only reply to positive reviews and won’t let me know how to complain or escalate the issue. Won’t order again after this experience- but the bag actually looked cheap and nasty and was completely overpriced so may well be a lucky escape, despite the cost!!”

Helpful Report

“I like the layout of the bag but God is it uncomfortable to wear. I contacted tropicfeel to request a refund however they do not accept returns if you have worn the bag or de-tagged it. This is absolutely ridiculous because how are you supposed to know if you like the bag? Overall I have had a terrible experience and won't be using this brand eve again. Be cautious before buy as it's alot of money to lose!”

Helpful Report

“I thought they would be of good quality, for the price and the Marketing. After all the sizing issues, they were the most uncomfortable shoes I've tried on in a long time. I won't buy again.”

Helpful Report

“Terrible shopping experience! Worst ever! After two weeks from when they got my order & money, they still haven’t either shipped my items nor refunded me. After 12 days they claimed the shoes I ordered weren’t in stock, but they still show as ”in stock” on their online shop. Been trying to get in touch with their support countless of times, but they never responds.”

Helpful Report

“I NEVER GOT THEM. They never shipped them!!!! Been trying to contact them non stop and no answer ever!”

Helpful Report

“Horrible website that allowed me to buy a sold out product twice”

Helpful Report

“still did not receive my order”

Helpful Report

“Lack of integrity to their return policy and poor communication. Tropicfeel still has almost $950 of my hard-earned money and has had the return in their possession since June 11. They had specified that the “finance department” has received the information to process the refund but that department has yet to respond to me with the email as promised. I sent a small return and the entire process was complete in under two days. Clearly the company wants to use my (return) funds to operate their business (lack of integrity). You have your products, give me back my money alas your policy states you will. All products were brand new (unused) and in original packaging when shipped back two days after receipt of the shipping label (which I had to beg for since their system refused to provide one for me online. BUYER BEWARE! If you value trust, integrity, quality communication and service, keep your money and spend it elsewhere.”

Helpful Report

“I never received my bag or shoe order. It never arrived and have not been updated with replacement or refund.”

Helpful Report

“Item arrived damaged. I requested a refund but got no response and am now out of pocket.”

Helpful Report

“No he recibido las zapatillas aun. Vuestro equipo de ayuda al cliente esta investigando a ver que ha ocurrido.”

Helpful Report

“I supporter thisncompany since their first crowdfunding campain for shoes. Bought NEST bag in 2022 when they were crowdfunding for it, was delivered at the end lf June 2022. One part broke. First they refused to replace it under waranty, because I bought it over two years ago, igoring that it was delivered half a year later. Then, they yielded but said that the replacement can only be deliver to the original shipping address even though I moved in July 2022 to another city in the same country. Now they want me to pay for the shipping myself and promise to refund me but the shopping cost 25 euros and I suspect they will decline after all. Don't recommend their products, this is the second time the refuse to respect the EU customer law.”

Helpful Report

“First pair didn't fit..exchanged for a smaller size that came with laces broken and missing knot stopper...exchanged and they were out of stock so took the refund”

Helpful Report

“super small, not worth the value and they did not give me the opportunity to return it for free”

Helpful Report

Author didn't leave any comments.

Helpful Report

Tropicfeel is rated 4.2 based on 2,113 reviews