Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.16

4.2 Rating 2,113 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 2,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, one of the knot stoppers broke the first time I pulled. Customer Service doesn't allow to return the broken shoes and instead forces you to fill out a form to request new knot stoppers. Those will arrive in two weeks, which is too late if you are planning a vacation.”

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“Muy mala experiencia. He comprado una mochila muy cara y sin posibilidad de devolución. Parece un timo.”

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“Horrible quality”

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“I love the products and think they are fantastic. You get 1 star because the Customer support was the worst I have ever come across. I ordered the Nest Backpack and the 10L cube which fits in the front of the backpack. I loved the backpack. But they sent me the 12L cube which does not fit at the front. Which is fine... Mistakes happen.... Note I ordered the backpack a week and a half in advance to make sure leaving enough time for delivery. The backpack and wrong cube was delivered... I contacted support and they replied asking for pictures a day later. I then sent the info. They then sent me a link to do a exchange another day later. I was never given a order number when I bought the products. I then emailed back... A day later I explained I have 4 days before going away on holiday and I ordered the specific backpack and cube for it. All I needed at this point was my order number. Nothing for 2 days... Then I get a reply with the exact same response and no order number. I then explain again I am going away and I don't have a order number to do the exchange. I then followed up that I need the 10L Cube asap. They made no arrangement to help even after explaining the situation. In fact they ignored all my emails asking for help and instead sent me a link to feedback after I did the exchange. The support was slow, no one actually responded to any of my complaints or my personal situation. There was no care whatsoever. They didn't bother to read my emails carefully. I asked to be in touch with a manager and I got nothing. Most other companies would have offered some level of compensation but not Tropicfeel. Excellent product but they need a new Service manager :)”

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“Ordered the shell backpack and wardrobe. The warehouse shipped me coconut water instead… has been a nightmare to sort out, and finally, with no shipping ETA in sight have requested a refund (TBD if I’ll ever get it). Save yourself the headache and money and don’t roll the dice on being one of the lucky few who actually receive the product/s they order (check out comments on instagram - sounds like a good number of people never receive their orders). Horrible customer service, especially for a product that isn’t cheap to begin with.”

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“I didn't get it”

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“I absolutely do not recommend this company, they hide fees everywhere and it's impossible to even return shoes that don't fit without paying fees. The customer service is absolutely terrible and disrespectful and the company policies do not respect our rights as customers. I do not recommend buying anything from this company.”

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“Lasted 2 days of trip, never again, not recommended at all”

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“I did not receive my order.”

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“I cannot rate. Still waiting for the product.”

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“Would love to rate this backpack but it never arrived”

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“Son maques , pero massa estretes. Tinc l'empeine alt i els cordons m'apreten massa. NO me les puc posar. Aniria millor que els cordons es piguessin posar a la mida necessaria de cadescu.A mi no em van comodes. Hi ha alguna solució?”

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“Worst support ever”

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“Ordered a Hive backpack + toiletry + wardrobe: So... Shoulder straps are uncomfortable - very stiff and lacking padding. Hip belt together with the chest strap sit too high in a very weird position (I know I can adjust it and no, it doesn't help). Front open pocket designed for the packing cube has velcro inside so everything I put inside (jacket, hoodie, etc.) is sticking to it. And finally the build quality - it's fine... but fine is not worth the money they ask for it. And company? You offer a free exchange, but a return (via DHL) costs 10€? Come on - sending it officially through the DLH site costs 7€. From your site: "…we will provide a partially paid postage label for your return." Oh, and I forgot to mention the worst customer service...”

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“Lie about a delivery - ordered 25 Apr and delivered 20 May, while it was promised to deliver in 2-3 working days (I even paid extra for that). Customer care doesn't care at all”

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“Haven't received it yet.”

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“Tiempos de envío (preparación del paquete) pésimo, atención al cliente inexistente.”

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“Stitches broke on day 2, while only walking through a city”

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“They do not answer on Emails appropriate and in case sending back shoes they credit less money for it”

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“DO NOT ORDER FROM THIS COMPANY. It has been over a month since I ordered my backpack (not a pre-order). I received an email saying it was shipping shortly and that I would receive another email with the tracking number. I never received that email. I have sent emails asking for updates on my order with no response. When I try the customer service bot it says my order number doesn't exist. And when I ask for a real customer service person it does nothing. I feel like this is a scam and you should not order from them.”

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Tropicfeel is rated 4.2 based on 2,113 reviews