Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.14

4.1 Rating 2,128 Reviews

78 %

of reviewers recommend Tropicfeel

4.1

Based on 2,128 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive my order.”

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“I cannot rate. Still waiting for the product.”

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“Would love to rate this backpack but it never arrived”

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“Son maques , pero massa estretes. Tinc l'empeine alt i els cordons m'apreten massa. NO me les puc posar. Aniria millor que els cordons es piguessin posar a la mida necessaria de cadescu.A mi no em van comodes. Hi ha alguna solució?”

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“Worst support ever”

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“Ordered a Hive backpack + toiletry + wardrobe: So... Shoulder straps are uncomfortable - very stiff and lacking padding. Hip belt together with the chest strap sit too high in a very weird position (I know I can adjust it and no, it doesn't help). Front open pocket designed for the packing cube has velcro inside so everything I put inside (jacket, hoodie, etc.) is sticking to it. And finally the build quality - it's fine... but fine is not worth the money they ask for it. And company? You offer a free exchange, but a return (via DHL) costs 10€? Come on - sending it officially through the DLH site costs 7€. From your site: "…we will provide a partially paid postage label for your return." Oh, and I forgot to mention the worst customer service...”

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“Lie about a delivery - ordered 25 Apr and delivered 20 May, while it was promised to deliver in 2-3 working days (I even paid extra for that). Customer care doesn't care at all”

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“Haven't received it yet.”

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“Tiempos de envío (preparación del paquete) pésimo, atención al cliente inexistente.”

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“Stitches broke on day 2, while only walking through a city”

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“They do not answer on Emails appropriate and in case sending back shoes they credit less money for it”

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“DO NOT ORDER FROM THIS COMPANY. It has been over a month since I ordered my backpack (not a pre-order). I received an email saying it was shipping shortly and that I would receive another email with the tracking number. I never received that email. I have sent emails asking for updates on my order with no response. When I try the customer service bot it says my order number doesn't exist. And when I ask for a real customer service person it does nothing. I feel like this is a scam and you should not order from them.”

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“I never receive it”

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“My ordered product is not delivered yet. Please check and get back to me. I can not track the my order.”

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“Unsatisfied with the quality and material.”

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“I pre-ordered a pair of waterproof sneakers, waited 5 months, wore them occasionally for 7 months before they started to fall apart. The warranty is for six months, falling apart after seven months is regarded fair wear & tear, the warranty is therefore worthless. These shoddy shoes are made with poverty wage labour in sweat shops in Vietnam & cost £60 on offer, God help anyone who paid the full £90 for this rubbish. I would have been better off buying a cheap £30 pair from eBay or another pair from a quality manufacturer like Sebago, my old ones being 4 years old & still look like new.”

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“My hive backpack came covered in mold on the netting on the inside. I have a severe mold allergy and contacted the company because I also have a trip coming up that I bought this for and the only solution they gave me was a normal exchange with the 4-6 day turnaround time after they receive the item which is not helpful. Especially considering how severe a mold issue is. This is a quality and safety concern that I now have to deal with 7 days before my trip. Hope this helps someone else if they are struggling to decide if they want to spend $300 on a back pack.”

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“Decepcionada con esta compra, la calidad de los pantalones chinos es baja, son muy finos y en color beige es completamente transparente. Sin embargo los jogger (verdes en mi caso) son muy cómodos y sientan genial”

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“I had a good experience with my Sunsets (very comfy) but the Geysers are another story. Yes, they are comfortable (after breaking in) but the quality is poor as the sole seams split on both shoes after 6 weeks (of very light walking, max 30 mins per day) so they are no longer waterproof. This is not isolated - my friend has two pairs of Geysers which have failed in the exact same place. Tropicfeel's answer to this is to provide a voucher for another pair with no indication that they plan to address the quality issues - this is not a sustainable approach at all. I can't get a refund because the items are used. Very disappointed and ashamed of myself for recommending Tropicfeel to friends who have made purchases and now regret it.”

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“Unfortunately, both items I received are slightly underside for me so I doubt I will actually be able to wear them.”

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Tropicfeel is rated 4.1 based on 2,128 reviews