Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.16

4.2 Rating 2,113 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 2,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last year, I purchased two pairs of Geyser Great shoes. When I retrieved them this year in anticipation of the upcoming rainy and cooler season, I was dismayed to discover that the glue on the toe area of both shoes had separated between the sole and the upper. Surprisingly, this issue had not arisen during their previous use last year, and the shoes had been stored under standard conditions in a regular shoe cabinet. I reached out to Tropicfeel support, but received a generic response stating that the warranty does not cover "defects and damage due to normal wear and tear." The shoes in question were arriving last September after significant delays, coinciding with the trip for which I initially ordered them. I began using them from November last year until February this year. Even if I had worn them daily during that period – which I did not – the glue should not have failed after just four months; even inexpensive fast fashion shoes tend to last longer. However, this was not the case. The shoes were in perfect condition when stored away in the spring, and the issue only became apparent when I took them out a few days ago. Clearly, this is not a result of wear and tear from regular use but rather a design flaw or the inferior quality of the adhesive used. I have purchased a total of six pairs of shoes from Tropicfeel thus far. I encountered an issue with my first pair of Canyon shoes, which also broke within a year and were not replaced. At that time, I accepted it, acknowledging that they had endured substantial wear and tear as my primary travel shoes across continents. However, the current situation is entirely different; the Geyser in question was only used in a typical urban environment, not subjected to any excessive strain, and the defect manifested after or during 7 months of non-use. The manufacturing flaw is supported by several online reviews reporting the same problem. In my view, Tropicfeel's response to such issues is unacceptable, especially considering the image it aims to uphold. Subsequently, support ceased responding to my emails, and I did not receive the "Sheet of Claim" document mentioned in the Terms of Service. I am thoroughly disappointed with the entire process and attitude, and I unequivocally will not make future purchases from this company. I strongly advise others against doing so as well.”

Helpful Report

“The material used is very weird. The shoes keep getting bigger every time I wear them.”

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“This company is a scam. Haven't received $600 worth of backpack/gear. Automated/robot email responses. No phone number. Been a month of "label created".”

Helpful Report

Hi William, we encourage you to reach out to our customer support team one more time. We are committed to resolving this issue and ensuring you receive the backpack and gear you ordered. Your satisfaction is important to us, and we appreciate your patience as we work to rectify the situation. - Tropicfeel team

“Awful service if something goes wrong I ordered 2 pairs of shoes for more than $280. After 10 times of wearing the shoes, the soles start to come off and the materials were so bad it started ripping apart. Did not even use the shoes for any hikes, just normal wear. I contact the customer service in the beginning of august 2023. They promise me a discount code for the full amount. I’m happy with the solution and wait patiently for the discount code. The discount code never comes. I reach out to the customer service several times about this and don’t receive any answer. On October 2023, nearly 3 months after my enquiry, they say they can only offer me a 20% discount code as a ‘goodwill gesture’. Absolutely awful customer service. Waiting for several months for you to fulfill your promise, then you completely ignore your own solution and come up with this useless solution as a ‘goodwill gesture’.The products I had before from this company were always good. These shoes were not from a good quality. Tropicfeel refuses to stick to their initial promise and solve this issue. I will never order something from this webshop again.”

Helpful Report

Hi Mika, we sincerely apologize for the inconvenience you've faced. This falls short of our service standards. We're committed to resolving this issue and ensuring your satisfaction. Please contact us so we can rectify the situation and regain your trust. Your feedback is valuable, and we'll work to improve our services. - Tropicfeel team

“Very low quality”

Helpful Report

Hi Naor, we're sorry to hear that you found the product to be of low quality. - Tropicfeel team

“The strap for luggage support is badly designed, very narrow elastic that is too loose and somewhat useless.. the hive bag keeps tipping over.”

Helpful Report

Hi, your feedback is important to us, and we'll take this into consideration for future design improvements. If you have any other suggestions or if there's anything else we can assist you with, please feel free to let us know. - Tropicfeel team

“I am still waiting for mine to arrive despite waiting for 2 months after their announcement on 27 July 2023 that all the pre-orders have gone out. It is very disappointing. For those who have received less-than-satisfactory products, at least you have the pleasure to be disappointed about and the opportunity to complain about it. All they can tell me is that I will receive my order with some delay.”

Helpful Report

Hi Chai, we understand your frustration and apologize for the delay in receiving your order. We're actively working to ensure you receive your items as soon as possible, please don't hesitate to reach out to our customer service team. - Tropicfeel team

“come with a whole in the pants and the towel”

Helpful Report

Hi Roman, we apologize for the inconvenience of receiving products with holes. Please contact our customer service team to address the issue, we'll work to provide you with a solution to ensure you're satisfied with your purchase. - Tropicfeel team

“Less than 2 weeks after I received Tropicfeel Canyon shoes, the "knot stopper" on the shoelaces came out and got lost. I ordered a replacement, which didn't arrive in time. For the following three months, I contacted the customer service for a replacement three more times, they supposedly sent them but I never received anything. Meanwhile, the shoelaces kept breaking down, to the point of not only looking bad, but also making the shoes too loose to wear. Finally I asked for a refund or return, but they never replied. This has been a very frustrating experience and a huge disappointment. Don't buy their products.”

Helpful Report

Hi Selj, we're truly sorry for the frustration and inconvenience you've experienced. Please contact our customer service once more so we can address this issue promptly. - Tropicfeel team

“Love the brand. Connot complain about my hive backpack but the shoes are just not good.”

Helpful Report

Hi Davide, we appreciate your support for our brand and are pleased to hear you're satisfied with your Hive backpack. We're sorry to hear that the shoes haven't met your expectations. Please feel free to reach out if you have any specific concerns about the shoes so we can assist you further. - Tropicfeel team

“Their canyon asphalt and any fo their models using them have serious issues with knot stoppers. After a month and a half, one of the knot stoppers was gone (they go loose and just fall). When the laces come loose the shoe just spreads wide open and is dangerous to walk on. I have been talking to Tropicfeel support for almost two months. Asked them to send me new laces and replacement knot stoppers since they are easily lost. I even offered to pay for them. They tell you that they will send them but it's a lie. They have told me 4 times "it will arrive next week" but nothing arrives and the shoes cannot be used without their specific laces. Poor lace design and poor support”

Helpful Report

“Good products, 0 for the support.”

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“Never buy shoes online”

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“If I could rate this a “0” I would. I have been attempting to complete an order exchange for over two weeks with little help from the customer support team. Due to their lack of support and timeliness for exchanging items I would not recommend this company.”

Helpful Report

“Shoe is too narrow. I tried out even 2 sizes bigger and still was too narrow. It also hurt my ankle”

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“...........”

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“Terrible! He comprado una mochila y al hacer la devolución ha sido procesado un cambio y ya no me permiten hacer la devolución de la mochila. Me han dicho para realizar manualmente y esto me genera un coste de +50€, lo que es un absurdo. La atención al cliente horrible, el producto comprado fue una mochila y me contestan sobre zapatos, con un msj automático, y no me dan más opciones. Total que tendré que quedarme con un producto caro que no me convence o pagar 50€ para hacer una devolución! Me parece un timo. No recomiendo a nadie. Y la mochila no vale el precio que ponen para NADA!”

Helpful Report

“I ordered my shoes before winter 2023 and have only started wearing them for a couple of months, not excessively either. The design is cool and they are relatively comfortable. Now the heel part is ripped. According to the manufacturer, it is not a warranty case. I think it's a shame that quality defects are pushed off to the consumer.”

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“I purchased one of those expensive shoes, and when it arrived, it was dirty and not well sawn. For returning it, they make you pay, and even with that, I'm still waiting for my money one month afterwards.”

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“............”

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Tropicfeel is rated 4.2 based on 2,113 reviews