Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.16

4.2 Rating 2,113 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 2,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, didn’t receive any shoes. Please refund the purchase. Thanks”

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“I haven't received my Geyser, I already sent an email about it.”

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“Terrible customer service.”

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“The quality of the shoes is poor, already defective after one week. I absolutely can not recommend...”

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“Can’t rate what I don’t have”

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“I havent got them yet…”

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“Cheap, overpriced, not sustainable at all, not safe for all terrains, greenwashed. I have done research into this company and they will go bankrupt soon. Do not give them your money”

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“Sizing is fucked up. Customer support not really helpful and stopped responding when I requested for correct size”

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“Only received partially”

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“Whack customer service, other than that products seem good!”

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“Esta vez el plazo de entrega ha sido de 20 dias.”

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“Over hyped and under delivered.”

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“Siendo una empresa española no entiendo por qué la web y todas las comunicaciones las hacen en inglés. Eso es un punto en contra. Sería más adecuado tener ambas opciones: español e inglés. Aún no he recibido el pedido, así que no puedo opinar sobre los productos.”

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“I haven’t received them yet. It takes too long to receive them. It’s been close to two weeks.”

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“Strange interaction with support office. The order process seems to differ randomly. I did not get an order confirmation or tracking code. The tracking supplied by the support officer wasn't valid. I did not receive an update and did not receive my order. Bit disappointing.”

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“Non vale il suo costo. Le aspettative erano più alte”

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“I really like the concept of tropicfeel but for the price, I would like to see better quality.”

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“I haven’t receive my order yet. And the tracking says that you haven’t sent them. So I can’t review.”

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“How can I review an item that I haven't received yet. I have been trying to get a response from your end on where my package is. I ordered it on May 31 and got 4 day shipping. Today is June 11...still no package. I am concerned it is lost. You guys need a customer service number to call.”

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“Nest backpack arrived damaged and defective. For this product being a preorder, this should not have happened. Product should have been inspected prior to shipment which is evident a quality check was skipped. Due to this being a quality issue, customer service did not charge for shipping, however I did have to return the defective bag prior to receiving a new bag. Overall this experience has turned out to be a bigger hassle and now I am hesitant to purchase and especially preorder from Tropicfeel again. For the price I could have gotten a quality bag from TOM BIHN or Aer but I decided to take the risk on Tropicfeel and I can guarantee I will not be doing it again. Once I receive my replacement bag, we will see if the quality of this material will be durable. I was very disappointed with the material quality. Hopefully the replacement product will be of better quality. Customer support is not helpful and takes a long time to reply, if they do reply and do not offer sufficient resolutions. This company should work on producing quality products and not cheap Chinese bags. A lot of thought went into this design and in my experience it seems like this company has out sourced the manufacturing to China and it is apparent in the quality. Think before you decide to invest in this bag because the quality is questionable.”

Helpful Report

Tropicfeel is rated 4.2 based on 2,113 reviews