Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.16

4.2 Rating 2,113 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 2,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor manufacturing quality”

Helpful Report

Sumit, our factory take great pride in manufacturing our Jungle shoes. It's a real shame to hear your feedback regarding the quality. We are always improving as we grow and we hope that you will try us again in the near future! Tropicfeel Team

“i haven't received it yet”

Helpful Report

Vardan, please get in touch with our team at support@tropicfeel.com. Tropicfeel Team

“Ordered jungle in early 2021, haven't received yet”

Helpful Report

Marco, your order is pending and our team is currently working on preparing and shipping the exchange! Rest assured the shoes will be with you soon, and we can't wait to hear how you like them! Tropicfeel Team

“How can I rate something I haven't received or tried? I ordered a pair of jungle shoes n° 37 in July 2021; waited a couple of months for then getting a pair that was basically about to break (sole didn't stick with the rest of the shoe correctly) and was a size too small. I asked for a replacement (same shoes and color, just a number bigger - n°38-) and followed their instructions, sending back the pair I already received on August 4th 2021, with package and all in perfect condition. Well, it's January 2022 and I'm still waiting on this famous replacement pair... I also contacted their customer service multiple times, and their reply was always that the shoes would have been delivered the following month, but guess what? Nothing ever arrived. ... They kept my money tho! So, Tropicfeel... Could you please finally send me the shoes I paid good money for? If that's too difficult, then just give me back my money, because at this point, this company just seems like an enormous fraud.”

Helpful Report

Sofia, our team is currently preparing and shipping all pending exchange orders so rest assured the shoes will be with you soon! We hope you'll like them and that you can give us another chance in the future. Tropicfeel Team

“Customer service is so bad... Not going to buy again from TF (after a few shoes I bought from you and was very happy with them)”

Helpful Report

Gilad, our Customer Service team work hard to give the best experience possible, so it's a shame to hear you felt otherwise. They're here to answer any question and resolve any issue with your order, so please reach out to them if you need help at support@tropicfeel.com. Tropicfeel Team

“It is not possible to rate, as I have not received the order yet”

Helpful Report

Juan Carlos, our tracking shows the backpack has arrived to you already so we hope you love your new Shell and accessories! :) Tropicfeel Team

“I was so disappointed with Tropicfeel. I really wanted to support the brand as they sounded like they had such good intentions and ethics, but while I was waiting for my order which wasn't arriving I looked up reviews about the brand and I realised that an overwhelming majority of reviews were complaining about their orders arriving weeks if not months later, when they arrived at all. I ended up waiting for mine for a month and the messages I got from their customer service were promising me things that were just not happening in terms of where my order was. When I asked for a refund because of my order still not having arrived, almost immediately I received a message telling me my order had been shipped (what a coincidence!). Once I received my order I was quite disappointed with the quality of the product. It just didn't seem sturdy at all, especially the laces which are a kind of elastic fabric, and because I needed to tighten them I felt they were going to break really quickly. I ended up sending the product back because I just didn't trust that it would last and meet my needs. A real shame, I guess the brand sounded too good to be true.”

Helpful Report

Johanna, thank you for taking the time to leave this feedback and we completely understand. It's such a shame for us to hear of your disappointment. The delay was definitely not ideal and we've used these factors which were out of our control to learn and grow as a company. We hope you can trust us again in the future! Tropicfeel Team

“Have not arrived”

Helpful Report

Our tracking shows the shoes were delivered last week so we hope you've had a chance to try them out! Tropicfeel Team

“Super dissapointed , after 7 months I have got my shoes yet, you guys cheated on me, I genuinely trusted you but turned out you are lacking professionalism and respect for customers. I am asking for a refund immediately and don't want to know about you never.”

Helpful Report

Oscar, we're so sorry to hear you feel this way. Our tracking shows that the shoes are due to be delivered over the next couple of days so we hope you'll give them and us another chance in the future! Tropicfeel Team

“I don't have my order yet”

Helpful Report

Michael, the tracking for your order shows it was delivered this week. We hope you like the shoes! Tropicfeel Team

“Haven’t received them yet… still waiting. For a year.”

Helpful Report

“I still have not received my product. I’m disappointed I haven’t received them since I placed the order so long ago. Maybe you could send me the product and I can rate them then.”

Helpful Report

Danny, it's a shame to hear this. The tracking shows that the order is due to be delivered today, so we hope you'll love the shoes and that they're worth the wait! Tropicfeel Team

“Shoes never arrived and customer support is terrible. Shop elsewhere.”

Helpful Report

It's such a shame to hear this. Our tracking shows your shoes are on the way and should be with you shortly. We hope you can give us another chance in the future! Tropicfeel Team

“I haven’t received the shoes yet! Nothing to review. The tracking number isn’t working.. Please advise.”

Helpful Report

Nikki, the tracking shows that the shoes were delivered this week! We hope you enjoy them :) Tropicfeel Team

“Today is December 10th, 2021. I ordered on April 16th and Still nothing. I sent an email asking if the order will get home by July because I was planning a trip, and you said they would… and guess what? Nothing has arrived yet. I can’t believe you guys really sent me a review form, so here is the review. Very unsatisfying experience as a customer. 7 months… 34 weeks…. 237 days until I made my order and it hasn’t arrived.”

Helpful Report

Isamar, it's such a shame to hear you feel this way! The tracking shows the shoes are in transit to you and we hope that they'll be worth the wait. Tropicfeel Team

“Still haven’t gotten the shoes. Ordered them in August…”

Helpful Report

Jeff, we're sorry to hear this! We know the wait has not been ideal, and we've been working hard to ensure your order gets out to you despite the factors which are out of our control such as Covid restrictions and global logistical delays. Our tracking shows the shoes are due to be delivered on Monday, so we hope you'll enjoy them and that they're worth the wait! Tropicfeel Team

“First pair got holes in them within a week, was only offered a code towards another pair, not a refund. Have yet to receive new pair. Very poor communication as I have had to be the one to initiate any in order to get any status as to where they are. Still no shoes….”

Helpful Report

It's a shame to hear this. When opening a warranty request, we're only able to provide a replacement pair or discount code, however if this was within the 30 days timeframe for Returns and Exchanges then definitely reach out to our Customer Service team at support@tropicfeel.com to see if this can be arranged :) Tropicfeel Team

“I haven’t received my order.”

Helpful Report

Mariia, it's a shame to hear this! Please reach out to our Customer Service team at support@tropicfeel.com so they can help check this out for you. Tropicfeel Team

“Never received the shoes. Asked for a review on something I paid over $100 that I have to get.”

Helpful Report

Michael, our tracking shows the shoes should have arrived last week and in case of any issues please reach out to our Customer Service team at support@tropicfeel.com. We hope you like them! Tropicfeel Team

“Pretty bold to request a review 8 months after these shoes were purchased, 6 months after they were expected, and 13 days after an email was sent announcing that my order was being prepared with no communication since and a broken tracking link. These sneakers might be great and they might be terrible. I wonder if I will ever find out.”

Helpful Report

Jason, it's a shame for us to hear this! The tracking number provided can be used on the USPS website, and if you need any help checking the status of your delivery please reach out to our Customer Service team at support@tropicfeel.com. Tropicfeel Team

Tropicfeel is rated 4.2 based on 2,113 reviews