Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.16

4.2 Rating 2,113 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 2,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unresponsive customer service, reply once a week; have to return the shoes and have to pay for the return; shoes did not arrive on time despite paying for express delivery: customer service said they would call to confirm something and they never did.”

Helpful Report

“I dont have my order yet”

Helpful Report

“I was initially very happy with my shoes, light, comfortable, great colour BUT After 9 months the mesh fabric has holes above my toes. I messaged customer support with photos of the issue and my original order details and received a response the next day asking me to process a refund request - so far so good. It took them a month to respond to the refund request, only to tell me the shoes were outside the 6 month warranty (a reply which could easily have been sent to my original email without wasting time and energy on a frustratingly slow system). I have been offered 20% discount towards a new pair of shoes but do not want to spend further money on a product with such poor durability. Tropicfeel this is not a sustainable product.”

Helpful Report

“Servizio di consegna buono, per il resto lo sconsiglio vivamente. Sono un lavoratore studente, lo zaino per la vita quotidiana è scomodo perché a parte lo schienale è tutto in tessuto e non ha una struttura quindi si schiaccia su se stesso e non rimane in piedi quando lo appoggi in terra. Sono andato in trasferta per lavoro ed ho provato questo innovativo sistema per portare i vestiti e le magliette sono così sgualcite da essere inutilizzabili. I video dimostrativi Fanno vedere che le magliette piegate su se stesse si inseriscono bene nel loro spazzio apposito ma non è assolutamente vero. Prezzo altissimo per lo zaino che realmente è!”

Helpful Report

“Poor customer service. I ordered a pair on April 9, 2022 at 11:41with express delivery for our holiday on 28 April. The tracking link they gave says it's been in Frankfurt since since 14 April 2022 (date today 23 April). I’ve messaged both their email and messenger accounts and am still waiting for a more accurate response of when they will arrive rather than ‘they will be with me soon. I also posted the question on their FB page but it's been removed.”

Helpful Report

“These shoes are made of very poor materials that break down too easily. Both shoes had the heel wear down with large holes in the padding of the heel. Also, the elastic material on the top of the heel broke down too fast. Within 6 months these shoes were defective. I reached out to have the shoes replaced as per the warranty since the material was defective but was told my request was denied. I would expect that after spending such a large amount of money for these shoes the customer service would be better and more attentive. I strongly encourage you to buy elsewhere as these shoes will not last.”

Helpful Report

“Very poor quality”

Helpful Report

It's such a shame to hear this! We hope you can give us another chance in the future. Tropicfeel Team

“I purchased it in September and it was delivered in March! I paid full price 99 euros and when I got the shoes they were already on sale 30% off. Poor quality.”

Helpful Report

Germana, it's such a shame to hear this. Our pre-orders have estimated shipping dates and can be subject to unforeseen delays but we understand the wait was less than ideal. We hope you can give us another chance in the future! Tropicfeel Team

“Not received!”

Helpful Report

Álvaro, our Customer Service team are currently in contact with you to get this resolved and get the products over to you as soon as possible. We can't wait to ehar your thoughts! Tropicfeel Team

“13 months to get the right size.”

Helpful Report

Anna, our pre-orders have estimated shipping dates and can be subject to unforeseen delays but we understand the wait was less than ideal. We hope you can give us another chance in the future! Tropicfeel Team

“I didn't get it. Because the war started in my Ukraine...”

Helpful Report

Nazar, it's such a shame to hear this and we hope you'll be able to give them a try very soon. We hope that you are safe and keeping well. Our thoughts are with Ukraine! Tropicfeel Team

“You ask me to write a review for one of the items I ordered in September. If I ever received any of those I would be able to write one… 😡”

Helpful Report

Kyriaki, our tracking shows the shoes are in transit but haven't had an update. Our shipping times are estimated and sometimes subject to delays on the courier's side, however, if you want some help from us checking the status please reach out to our Customer Service team at support@tropicfeel.com as we want to get the shoes over to you to enjoy! Tropicfeel Team

“The fact that I can’t refund after I exchange makes no sense.”

Helpful Report

Vincent, In order for us to help, please reach out to us on support@tropicfeel.com so we can look into this for you ASAP, Best wishes, Tropicfeel Team

“Godd communication, very bad delivery which fails largely claims esp on quality”

Helpful Report

Karel, our pre-orders have estimated shipping dates and can be subject to unforeseen delays but we understand the wait was less than ideal. We hope you can give us another chance in the future! Tropicfeel Team

“you didn't send me the tracking number of the parcel”

Helpful Report

Alexander, we can see that a tracking ID has been generated for your order. You should have received an email from the courier by now. If not, please get in touch with our team at support@tropicfeel.com. We hope that you enjoy the shoes! Tropicfeel Team

“I haven’t received them”

Helpful Report

Alvaro, Terribly sorry to hear this, please email us support@tropicfeel.com with your order number so we can assist ASAP, Thank you, Tropicfeel Team

“I ordered tropicfeel Canyon black shoes for 70€ in order to travel with them. Well, I was very suspicious in view of many comments that reported that the sole was coming off or that the shoes were not very solid... Well, I add my stone to the building by sharing my experience: the shoes tore after a short month, unfortunately I can't put the receipt as well as the photos to support my point but believe me, DO NOT BUY. I dare to hope for a FULL refund or a voucher (I do not want a return of shoes) which would show support, kindness and respect for customers. If the condition of my shoes would have deteriorated after a year, two years or more, I can still understand, but at the time I write this comment (after two months) they are completely ruined and I expect a return from the company before throwing them away. I repeat, run away. I will post this comment in several places including some where you can put supporting photos.”

Helpful Report

Thank you for this detailed feedback and it's such a shame to hear of the quality issue with your shoes. We want you to have the best experience with us and our products which is why we have a Warranty policy available on our website, so our team can have a look and get a replacement pair or discount code sent over to you! To open a request, please check https://shop.tropicfeel.com/pages/warranty or reach out to our Customer Service team at support@tropicfeel.com. Tropicfeel Team

“im not satisfied with tropifeel products and will never buy into their compaines”

Helpful Report

Our team have spent a lot of time and energy designing and creating our products. Hearing your comment is a real shame. We hope that you will give us another chance in the future. Tropicfeel Team

“Never gotten my product. Still waiting, more than a year later. They say its because of issues with logistics and production, but why heavily advertise in all different media channels, do remarketing, and get more people to buy the shoes? Just focus on existing customers.”

Helpful Report

Fridtjof, it's a shame to hear that your order has been delayed! Our factory is back on track and is working hard to finish our Jungle orders. We are super thankful for your continued patience and support. We know that the shoes will be worth the wait! Tropicfeel Team

“Tropicfeel thinks Law does not apply to them I purchased the Jungle shoes on 26-01-2021 they arrived on 13-01-2022 when opening the box there was a huge tear on one of the sides of one of the shoes atleast 2 cm. I send an email to Tropicfeel and supplied photos I got told that I would not be getting a refund or an exchange as there were burn marks on the photos. I looked at the photos I send and there are no burn marks, the photos that they send me were of someone with black skin (which I do not have) and showing some kind of dark mark on the shoe. I invoked the 14 day cooling off period and want to return the shoes and cancel the purchase apparently Tropicfeel thinks they are above the law and are refusing to cooperate. According to EU Law I am well within my right to ask for a refund as we are well within the 14 day cooling off period. This company has no regards for the rules and laws.”

Helpful Report

Dpm, you requested a refund for a pair of shoes with visible burn marks and a big tear that looked like damage had been done to the shoes. This is why your return request was not accepted. You then sent us different angles of the shoe as requested, avoiding the burnt area. The finger of the person in all the photos is the same person with the same nail. As a goodwill gesture, we offered a discount code, as we explained that a refund will not be possible this time. It's a real shame to read your review. Tropicfeel Team

Tropicfeel is rated 4.2 based on 2,113 reviews