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Tropicfeel Reviews

4.2 Rating 1,845 Reviews

80 %

of reviewers recommend Tropicfeel

Company Reviews

Product Reviews

4.2

Based on 1,845 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received them yet. It takes too long to receive them. It’s been close to two weeks.”

“Strange interaction with support office. The order process seems to differ randomly. I did not get an order confirmation or tracking code. The tracking supplied by the support officer wasn't valid. I did not receive an update and did not receive my order. Bit disappointing.”

“Non vale il suo costo. Le aspettative erano più alte”

“I really like the concept of tropicfeel but for the price, I would like to see better quality.”

“I haven’t receive my order yet. And the tracking says that you haven’t sent them. So I can’t review.”

“How can I review an item that I haven't received yet. I have been trying to get a response from your end on where my package is. I ordered it on May 31 and got 4 day shipping. Today is June 11...still no package. I am concerned it is lost. You guys need a customer service number to call.”

“Nest backpack arrived damaged and defective. For this product being a preorder, this should not have happened. Product should have been inspected prior to shipment which is evident a quality check was skipped. Due to this being a quality issue, customer service did not charge for shipping, however I did have to return the defective bag prior to receiving a new bag. Overall this experience has turned out to be a bigger hassle and now I am hesitant to purchase and especially preorder from Tropicfeel again. For the price I could have gotten a quality bag from TOM BIHN or Aer but I decided to take the risk on Tropicfeel and I can guarantee I will not be doing it again. Once I receive my replacement bag, we will see if the quality of this material will be durable. I was very disappointed with the material quality. Hopefully the replacement product will be of better quality. Customer support is not helpful and takes a long time to reply, if they do reply and do not offer sufficient resolutions. This company should work on producing quality products and not cheap Chinese bags. A lot of thought went into this design and in my experience it seems like this company has out sourced the manufacturing to China and it is apparent in the quality. Think before you decide to invest in this bag because the quality is questionable.”

“Unresponsive customer service, reply once a week; have to return the shoes and have to pay for the return; shoes did not arrive on time despite paying for express delivery: customer service said they would call to confirm something and they never did.”

“I dont have my order yet”

“I was initially very happy with my shoes, light, comfortable, great colour BUT After 9 months the mesh fabric has holes above my toes. I messaged customer support with photos of the issue and my original order details and received a response the next day asking me to process a refund request - so far so good. It took them a month to respond to the refund request, only to tell me the shoes were outside the 6 month warranty (a reply which could easily have been sent to my original email without wasting time and energy on a frustratingly slow system). I have been offered 20% discount towards a new pair of shoes but do not want to spend further money on a product with such poor durability. Tropicfeel this is not a sustainable product.”

“Servizio di consegna buono, per il resto lo sconsiglio vivamente. Sono un lavoratore studente, lo zaino per la vita quotidiana è scomodo perché a parte lo schienale è tutto in tessuto e non ha una struttura quindi si schiaccia su se stesso e non rimane in piedi quando lo appoggi in terra. Sono andato in trasferta per lavoro ed ho provato questo innovativo sistema per portare i vestiti e le magliette sono così sgualcite da essere inutilizzabili. I video dimostrativi Fanno vedere che le magliette piegate su se stesse si inseriscono bene nel loro spazzio apposito ma non è assolutamente vero. Prezzo altissimo per lo zaino che realmente è!”

“Poor customer service. I ordered a pair on April 9, 2022 at 11:41with express delivery for our holiday on 28 April. The tracking link they gave says it's been in Frankfurt since since 14 April 2022 (date today 23 April). I’ve messaged both their email and messenger accounts and am still waiting for a more accurate response of when they will arrive rather than ‘they will be with me soon. I also posted the question on their FB page but it's been removed.”

“These shoes are made of very poor materials that break down too easily. Both shoes had the heel wear down with large holes in the padding of the heel. Also, the elastic material on the top of the heel broke down too fast. Within 6 months these shoes were defective. I reached out to have the shoes replaced as per the warranty since the material was defective but was told my request was denied. I would expect that after spending such a large amount of money for these shoes the customer service would be better and more attentive. I strongly encourage you to buy elsewhere as these shoes will not last.”

“Very poor quality”

It's such a shame to hear this! We hope you can give us another chance in the future. Tropicfeel Team

“I purchased it in September and it was delivered in March! I paid full price 99 euros and when I got the shoes they were already on sale 30% off. Poor quality.”

Germana, it's such a shame to hear this. Our pre-orders have estimated shipping dates and can be subject to unforeseen delays but we understand the wait was less than ideal. We hope you can give us another chance in the future! Tropicfeel Team

“Not received!”

Álvaro, our Customer Service team are currently in contact with you to get this resolved and get the products over to you as soon as possible. We can't wait to ehar your thoughts! Tropicfeel Team

“13 months to get the right size.”

Anna, our pre-orders have estimated shipping dates and can be subject to unforeseen delays but we understand the wait was less than ideal. We hope you can give us another chance in the future! Tropicfeel Team

“I didn't get it. Because the war started in my Ukraine...”

Nazar, it's such a shame to hear this and we hope you'll be able to give them a try very soon. We hope that you are safe and keeping well. Our thoughts are with Ukraine! Tropicfeel Team

“You ask me to write a review for one of the items I ordered in September. If I ever received any of those I would be able to write one… 😡”

Kyriaki, our tracking shows the shoes are in transit but haven't had an update. Our shipping times are estimated and sometimes subject to delays on the courier's side, however, if you want some help from us checking the status please reach out to our Customer Service team at support@tropicfeel.com as we want to get the shoes over to you to enjoy! Tropicfeel Team

“The fact that I can’t refund after I exchange makes no sense.”

Vincent, In order for us to help, please reach out to us on support@tropicfeel.com so we can look into this for you ASAP, Best wishes, Tropicfeel Team

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Tropicfeel is rated 4.2 based on 1,845 reviews