Tropicfeel Reviews

Name: Tropicfeel
Address: Carrer de Pujades 60, Barcelona, Carrer de Pujades 60, Barcelona, Barcelona
Rating: 4.16

4.2 Rating 2,113 Reviews

79 %

of reviewers recommend Tropicfeel

4.2

Based on 2,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoe is very hard to put on, and even though I'm size 36 it seems it doesn't fit, I'm very disappointed after waiting that long for the shoes.”

Helpful Report

“I made the order, they got my size wrong before it was even shipped, and couldn't modify the order to correct the size, so I contacted customer service, they responded 3 days later which was too late because the shoes have already arrived and I already shipped them back for return, I didn't even get the full refund and had to order the correct pair (which were a disappointment) and pay for the fast shipping again.”

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“Ist noch nicht angekommen”

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“Still haven't received my order(been about 2 months) and no one is responding to emails.”

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“Item still hasn't been received, 9 days after having ordered it 😣”

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“AVOID THIS COMPANY!!! I'm not sure where to begin but here is our experience.... Started with multiple missed delivery dates, we waited months past original estimate with no communication from the company. Fraudulent advertising; backpack is not "secure", only clothing that could possibly fit into organizer as demonstrated would be small children's clothes and you better only have a ultralight (small Mac air or surface type) "laptop" for it to fit. Customer Service is Non-existent, they ignore repeated email attempts and then when did respond are refusing to process our requested return on ANY part of order when they pushed a promo to add shoes (worse quality than Walmart shoes; sloppy gluing, laces don't tighten, just awful), towel and other items to my original pledge. Very unhappy with entire experience with this company would never recommend them.”

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“Never got my shoes or my bag!!!!!!”

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“It never arrived, starting to suspect it is a scam”

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“Placed my order in January told to expect it in April, nothing but lies since, even a false expected delivery, dreadful customer service just more lies!! Buyer beware!!!”

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“This is a company promoting sustainability, yet their shoes are of such poor quality that they fall apart in 2 months. This proves that their business model is pure virtue signalling and not true sustainability.”

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“Awful customer service, out of stock, zero communication and they charge you for returns of the wrong size!”

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“I have noy received the package yet. Could you check what happened”

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“I haven't got this order, it is being stuck at customs and your team are not replying to my emails. For now, €100 spent for something that was supposed to be a birthday present, that never arrived and no Tropicfeel teammate to talk to about it.”

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“Literally have been waiting months for my Backpack that I preordered and now you can buy them immediately. Take care of your preordered customers first. We are priorities. Normally I'm not this upset but I have received so many emails telling me "mid May delivery" "oh end of May" "first week of June" now there is no definite time.”

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“As they have not yet arrived, I will struggle to write something positive here, let alone review them”

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“Terrible customer service; long delay in getting ANY response and not helpful.”

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“I have not received them yet. Can you please help me”

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Hey Lene, Can you contact us to support@tropicfeel.com so we can assist you with your case? Thanks. Emi Tropicfeel Team

Tropicfeel is rated 4.2 based on 2,113 reviews