Dencowear Ltd Reviews

Name: Dencowear Ltd
Address: Denco House14 Buslingthorpe GreenMeanwood, Leeds
Rating: 4.00

4.0 Rating 478 Reviews

72 %

of reviewers recommend Dencowear Ltd

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Phone:

0113 237 9010

Email:

simren@dencowear.co.uk

Location:

Denco House14 Buslingthorpe GreenMeanwood
Leeds
LS7 2HG

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Dencowear Ltd 5 star review on 3rd April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trousers took ages to come when they did they fitted nicely but the first time I did up the fastening on the front it fell apart. I had to send them back at my own cost then pay again for re-delivery 😡”

Helpful Report

Posted 1 year ago

Hi Al-Ian It was lovely to speak to you on the telephone earlier today and as I explained, the trousers in question are from a different supplier and we will be addressing this issue with them as this is not satisfactory or the service we provide. I have emailed you with an update with regards to the exchange order and am happy we were able to resolve this issue for you. Please accept my apologies for any inconvenience you may have been caused and if there is anything else either myself or the team can assist with, please don't hesitate to contact us. Kind regards. Tonia

Posted 1 year ago

“Have bought throughout the pandemic and recently and always happy with products and speedy delivery…great sale prices also”

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Posted 1 year ago

“Excellent choice and service.”

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Posted 1 year ago

“Received my parcel with two overalls in it. two extra-large in size. One was too tight and one is enormous. Won't use this firm again.”

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Posted 1 year ago

“Tonia was amazing today, sorted my problem very quickly. Thank you.”

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Posted 1 year ago

Thank you for your kind words, I will make sure they're passed on to Tonia!

Posted 1 year ago

“Tonia has been absolutely brilliant with her help & a breath of fresh air. Thank you & well done for you great customer service”

Helpful Report

Posted 1 year ago

Thank you James for your lovely review. We are pleased to hear you received great service. If there is anything else either Tonia or the rest of the team can assist with, please don't hesitate to contact us. Kind regards. The Customer Service Team

Posted 1 year ago

“Not Happy too long in the leg small fitting ordered a 12 need a 14 cost more money sending back and charged postage for reordering. DISAPPOINTED!! Customer.”

Helpful Report

Posted 1 year ago

Hi I am sorry to hear you haven't experienced a good customer experience. We would love the opportunity to speak with you and resolve this issue for you. Would you be able to contact our customer service team - info@dencowear.co.uk and provide your name and contact details and then we can give you a call to discuss? We look forward to hearing from you. Kind regards. Tonia

Posted 1 year ago

“Fit not true to size and I would suggest that the material is not 4 way stretch, esecially the solid waist band”

Helpful Report

Posted 1 year ago

Hi Gillian I have tried to call you and left a message on your mobile telephone. Sorry to hear you are not happy with the dresses you purchased and thank you for your feedback about the fabric and solid waistband, this will be fed back to our design team. We do have alternative dresses we can offer, these can be found on our website, https://www.salonweardirect.co.uk/collections/dresses If you wish to discuss this further or require any additional help, please feel free to contact us - customerservices@salonweardirect.co.uk We look forward to hearing from you shortly so we can resolve this for you. The customer service team

Posted 1 year ago

“Nothing wrong with the tunic itself, good quality and fair sizing. The problem I have is that I never had the 10 percent off for being a new customer that I signed up for, and when I received my goods one of the tunics had a pen mark on it. I informed the company on the day that they were delivered, which was replied to promptly with an apology for not having the 10 percent off and a free returns label so that the tunic could be exchanged. I was sent a 15 percent off voucher for my next purchase, which I probably won't need to use in the near future, as the overalls normally last me a while. Then a few days after I returned the faulty tunic I noticed that money has been taken out of my account by the company again, which I can only assume is a delivery charge for the replacement which is being sent to me through no fault of my own. I have emailed the company to let them know and yet I haven't heard anything back this time??”

Helpful Report

Posted 1 year ago

Hi Kayleigh I have tried to call the number we have on file, but unfortunately, it isn't available and I wasn't able to leave a voice message. I am sorry to hear you have not had a good customer experience with us and would like to apologise for this, as I am sure you will appreciate this is not the normal level of service we provide. I have sent you a personal email which explains how the above has been resolved. However, if there is anything else I can assist with, please feel free to contact me, my details are at the bottom of the email. Kind regards. Tonia

Posted 1 year ago

“Great Quality and speedy delivery”

Helpful Report

Posted 1 year ago

We are happy to hear you received great service and are pleased with your order. If you do require anything else, don't hesitate to contact us. Kind regards. The Customer Service Team

Posted 1 year ago

“Very good quality of uniform, quick delivery. I recomended”

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Posted 1 year ago

Thanks for leaving your review, it is appreciated. If you do require anything in the future or need assistance, please don't hesitate to contact us. Kind regards. The Customer Service Team

Posted 1 year ago

“Very good and speedy service, items were delivered quickly. I ordered 2 different sizes as I was unsure of sizing. Had to return 1 dress and refund was processed and in my bank account within a few days, so very impressed with the service. Only negative I would comment on & reason for only 4* is having to pay for returned items, shame they don't provide free returns, but I would use them again”

Helpful Report

Posted 2 years ago

Hi Thank you for taking time out to write your review, it is appreciated. We don't currently offer free returns, however, we are always looking to improve our customer experience and it is something we are considering for the future. We look forward to hearing from you again shortly. Kind regards. Tonia

Posted 1 year ago

“The materials are real good”

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Posted 2 years ago

Hi Malakia! I'm so happy to hear that you're satisfied with your Cori scrub tunic, we look forward to your next order

Posted 2 years ago

“Good material, comfy. Easy to wash.”

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Posted 2 years ago

Great to hear that you were pleased with your Shine dresses! Thank you

Posted 2 years ago

“Perfect, the fit, the fabric the design of this scrub top is perfect. Very happy”

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Posted 2 years ago

So glad to hear that you were happy with your Casey scrub tunic, thank you!

Posted 2 years ago

“I still haven't received any of my order! No impressed”

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Posted 2 years ago

Morning Leigh I am sorry to hear you have not received your parcel. I can confirm it was dispatched on the 25th of April with Royal Mail and was delivered on the 27th of April. I have sent you a separate email which provides the tracking number and an image of the door where Royal Mail left the parcel. If you still wish to discuss this, please contact our customer service team who will be more than happy to assist info@dencowear.co.uk Kind regards. Tonia

Posted 2 years ago

“Fairly slow delivery compared to some companies but very responsive to email enquiries!”

Helpful Report

Posted 2 years ago

Thank you for your review! Sorry, the item took a little longer to receive, we are always looking to improve lead times and take on board your feedback. If there is anything in the future we can assist with, please feel free to contact us. Kind regards. Tonia

Posted 1 year ago

“The service was terrible . Ordered an item and wasn’t in stock, despite the website saying it was. I only found this out after chasing the order up myself. When the item eventually arrived it was poor quality. I would not recommend using this company.”

Helpful Report

Posted 2 years ago

Hi I have just tried to call you to discuss your review and have left a voice message. I am sorry to hear your order was delayed and not dispatched straight away. The item you ordered is supplied from a third party and we were waiting for them to dispatch the items to us. Normally their turnaround is 1 to 2 days but for some reason, this delivery took a little longer to arrive. I will feedback your comments to our supplier concerning the poor quality and should you still wish to purchase a pair of trousers we can offer alternative items to you. If you would like to discuss this further so we can resolve this issue for you, please feel free to give customer services a call on 0113 856 1980 or email customerservices@salonweardirect.co.uk In the meantime, please accept my sincere apologies. Kind regards. Tonia

Posted 2 years ago

“Material was to rigid and not comfortable to wear Difficult to iron and quite see through”

Helpful Report

Posted 2 years ago

Hi Lynn, I'm so sorry to hear that you weren't happy with your order. Please get back to me via email so as I can look into this further.

Posted 2 years ago

“Tonia was absolutely brilliant at keeping in contact and let me know straight away that there was a delay with one of my items. The care team all love their tops and so does our client. We're all very happy with the quality and will definitely order from here again in future. Thank you!”

Helpful Report

Posted 2 years ago

Thank you for your great feedback! I have passed your kind words on to Tonia and we are looking forward to your next order.

Posted 2 years ago

Dencowear Ltd is rated 4.0 based on 478 reviews