“absolutely no problem with this operator. The prices were high but its what you get if you miss out, they arrived exactly on time without hassle and great correspondence. From what I read I seem to be the lucky one although complaints about price are redundant, you can see how much from the gecko..if I was to compliant it would be about service but I can only say it was excellent.”
“Utterly appalling service and a complete and utter rip off - this company charge more for their handing fees than the artist earn from their concert - how does that add up. Beware at your peril. 2 tickets for a face value of £45 each cost me £205 that I could ill afford.”
“Purchased tickets to see Little Mix in Manchester for Friday 15th of November. Tickets arrived ahead of schedule and gained entry without any problems and we had great seats and views . We had a wonderful time. Thank you”
“Have used Viagogo a few times and never had a problem , always got in and bagged a few less than face value tickets along the way .
My advice is don't rush your purchase
The final price including any charges is always displayed on the final page before paying .
The fees are less than Stuhub as well”
“I purchased tickets to Madonna's concert in Las Vegas (NOv'19) through Viagogo a few months before the show. As the concert date approached, Viagogo would not deliver the tickets. I had to email them 12 times (I'm not exaggerating) and called them as well. Their excuse was lame, stating that the ticket owner was failing to release the tickets and it wasn't their fault. Excuse me?! As a reseller Viagogo is supposed to deal with that, not me. It was very stressful as I did not get the tickets until 8 hours prior to the concert. And I didn't even get what I purchased; they sent me other tickets (different section, different seats) but did not adjust the price for the subpar tickets I received. I only got the tickets because I was relentless in contacting them (stressful and time consuming for me) and demanding that they release the tickets I had purchased. They certainly took my money from my credit card months ago but could not do their part of the deal well. They are scammers. Do NOT purchase anything from them.”
“Viagogo sent me a fake ticket, I flew all the way to the Rugby World Cup in Tokyo to be denied entry. On my return I filed a request for a refund and they refused, it turns out they changed the ticket the day before the game while I was travelling with no data and had a printed ticket in hand. They say I did not download the ticket which I have printed in hand. They are criminals for this as they have stolen nearly 600gbp”
“If I could give a 0 I would
I explained I had mislaid my tickets and even though I had my reference number and proof of purchase would not issue an eticket as had requested paper tickets.no flexibility whatsoever
Really upset and frustrated about this”
“Even one star is too much! Words fail me on what I think of this company! Booked tickets for me and my daughter to see Little Mix at Sheffield arena
It was £60 per ticket and then when I had confirmation through they had slapped a £30 handling charge plus booking fee total cost £160.
Alarm bells should have rung then with the handling fee but it was our dream to see our favourite band and had saved for months to see them.
When the tickets were emailed through I down loaded them to find out they were in someone else’s names and the price on the ticket was £28!
It was a kick in the teeth not our names so my daughter could not keep this as a keepsake and I had paid £100 more than the tickets were worth!
It gets better though we still went and thought I would complain to vigago after but guess what on arrival at the arena we were refused entry as the tickets were fakes!
I have now read all the horrific reviews on this company and I can’t believe they are still trading.
My daughter was heartbroken and still can’t believe this has happened! I am speechless and not only the upset but the waste of journey and the humiliation of being turned away is absolutely unforgivable!”
“I purchased tickets from Viagogo for a Billie Eilish concert for Oct 08, 2019, on Oct 05, 2019. Did NOT received my tickets even though I got a e-mail and it said that my tickets were transferred from this JAKE, to accept or refuse the tickets. WHOEVER this JAKE is, I accepted the tickets from this JAKE, but my tickets were never transferred to my account where I could receive them, total rip-off!!! BEWARE OF THIS JAKE! Probably a made up name! I had to purchase some more tickets from somewhere else where we could go to the concert! Mind-you, the tickets were still not available on the day of the concert Oct 08!!! I have been on the phone with customer service so many times and get the same go-around about getting my refund for the tickets that I did not get! They got the required documents, showing the required evidence that I did not get the tickets and where it showed in the account at Ticketmaster, it showed there were no purchases made! Viagogo has the evidence, but everyone that I talk to, tells me the same thing, that it has been sent to another department and I would be receiving a phone call from them, NO RETURN CALL TO DATE!!!! I would NEVER recommend this place to ANYONE!!! DON'T BUY ANYTHING through this place unless you want to be SCAMMED out of your MONEY!!!! I gave them a rating of one , but would have given them a 0 if it was available! Total piece of S**T of a website!!! Very Mad and upset at myself! Should have checked them out first before purchasing! Will never happen AGAIN, learned my lesson the hard way. AGAIN, DON'T BUY FROM VIAGOGO!!!!!!!”
“Terrible company. Booked 4 tickets. Was only shown the single ticket price and never any totals so assumed £140.79 was for all for tickets. (Theatre face value was £45 per ticket). Thought I was getting a discount. Viagogo took £771 from my credit card for tickets worth £180 tops). This is the breakdown
Tickets Purchased: 4
Price per ticket: £140.79 (face value £45)
Ticket Cost: £563.16
Booking Fee: £165.62
Shipping Fee: £9.95
Buyer VAT: £33.13
Buyer Total: £771.86
Despite pleading and writing to Viagogo, Bank and Consumer watchdogs I was unable to get my money back. Stay away from this company please.”
“Rip off all the way.
Bad responses to any questions, they are completely disinterested in any complaint. They respond but with no meaning or solution.
Stay well clear.”
“If I could score a 0 I would!!!
Absolutely disgusting how this site treats its customers!
I bought tickets for 214 euro for 2 tickets, face value 67 euro.
I then relisted tickets to sell.
The gig sold out and I queried this with viagogo both by phone and email, they advised that it was showing on their screen that gig hasnt sold out and tickets were still available to sell. I had friends and family check the site also and the gig has sold out.
I am left now with tickets to sell myself at double the face value or I lose money.
I would never buy from this platform again nor would I recommend, stick to ticketmaster.”
“Do not use this company. Paid 300 a year ago for concert tickets only to get email last night one week before to say they can't be supplied. Disgusting.”
“If there was a 0 star I would give it; I bought champions league ticket match between Galatasaray vs PSG in Istanbul in the group stage. My main purpose of traveling was watching the match. I paid the airplanes and hotel reservation and transfer and was very excited to watch but at the stadium I was shocked when the ticket box office said to me and my friends that Viagogo is illegal in Turkey???!!! How come you sell tickets for a match in Turkey and they consider you illegal there. I called the website and told them the case and they said sorry no refund it's not our fault. Don't advise anyone to buy from them. I don't recommend this website”
“I'm annoyed I cant give it 0 stars. Please never use this website it gave me the wrong seats and charged me £200 more than what those in front and behind me paid. I understand it was a separate seller but I was totally mislead in how much the original tickets cost. Stick to AXS or Ticketmaster!”
“This is probably the first time I am writing a negative review but its just hard to believe what i went through with them.
I purchased a few tickets for a cricket match the previous day and was given a confirmation. despite this the tickets never arrived. i had a important client with me for this match and had committed. i kept calling the customer service who kept assuring me that tickets will come 'soon'. I requested for the tickets to be cancelled but they didn't do it either and elsewhere the prices just shot up. Can you believe it, I JUST DIDN'T GET THE TICKETS. Since it was business Guest i had committed, I was almost begging the customer service to do something in the night.
Is there any other consumer forum I could complain about this rogues.”
“If I could give them zero I would. PLEASE dont use them. I paid $128 for tickets, never received the tickets. Called three times, emailed four times. I ended up buy additional tickets at the venue. They refused to give refunds. Beware!!!”
“Fake tickets issued for the last show of Bob Seger Tacoma Dome. birthday present for my wife. Upon access to the venue the event staff scanned tickets to tell me "not valid", made several other access point attempts to find the same story. This company will be persued by legal matters. bad bad bad!”
