“Rip off all the way.
Bad responses to any questions, they are completely disinterested in any complaint. They respond but with no meaning or solution.
Stay well clear.”
“If I could score a 0 I would!!!
Absolutely disgusting how this site treats its customers!
I bought tickets for 214 euro for 2 tickets, face value 67 euro.
I then relisted tickets to sell.
The gig sold out and I queried this with viagogo both by phone and email, they advised that it was showing on their screen that gig hasnt sold out and tickets were still available to sell. I had friends and family check the site also and the gig has sold out.
I am left now with tickets to sell myself at double the face value or I lose money.
I would never buy from this platform again nor would I recommend, stick to ticketmaster.”
“Do not use this company. Paid 300 a year ago for concert tickets only to get email last night one week before to say they can't be supplied. Disgusting.”
“If there was a 0 star I would give it; I bought champions league ticket match between Galatasaray vs PSG in Istanbul in the group stage. My main purpose of traveling was watching the match. I paid the airplanes and hotel reservation and transfer and was very excited to watch but at the stadium I was shocked when the ticket box office said to me and my friends that Viagogo is illegal in Turkey???!!! How come you sell tickets for a match in Turkey and they consider you illegal there. I called the website and told them the case and they said sorry no refund it's not our fault. Don't advise anyone to buy from them. I don't recommend this website”
“I'm annoyed I cant give it 0 stars. Please never use this website it gave me the wrong seats and charged me £200 more than what those in front and behind me paid. I understand it was a separate seller but I was totally mislead in how much the original tickets cost. Stick to AXS or Ticketmaster!”
“This is probably the first time I am writing a negative review but its just hard to believe what i went through with them.
I purchased a few tickets for a cricket match the previous day and was given a confirmation. despite this the tickets never arrived. i had a important client with me for this match and had committed. i kept calling the customer service who kept assuring me that tickets will come 'soon'. I requested for the tickets to be cancelled but they didn't do it either and elsewhere the prices just shot up. Can you believe it, I JUST DIDN'T GET THE TICKETS. Since it was business Guest i had committed, I was almost begging the customer service to do something in the night.
Is there any other consumer forum I could complain about this rogues.”
“If I could give them zero I would. PLEASE dont use them. I paid $128 for tickets, never received the tickets. Called three times, emailed four times. I ended up buy additional tickets at the venue. They refused to give refunds. Beware!!!”
“Fake tickets issued for the last show of Bob Seger Tacoma Dome. birthday present for my wife. Upon access to the venue the event staff scanned tickets to tell me "not valid", made several other access point attempts to find the same story. This company will be persued by legal matters. bad bad bad!”
“Total scam!!!! DO NOT BUY EVENT TICKETS!!!!! 2 x Russel Howard tickets paid £180 turns out the cost of the tickets were £72.60....... When I called to compain I was told it was in the small print that they can charge what they like for the tickets as they are a third party ticket seller.Moral of this story only buy from Ticketmaster!!!”
“Would never use again... money grabbers!
They sold me tickets they didn’t have at the frontline , then 5 days before the gig, provided me with the worst tickets at the back of the venue.
Offered a voucher 🤷🏻♂️ As if I’m going to use them again 😂”
“I ordered 3 tickets to watch Bayern Munich with my sons on a trip to Munich at the end of August 2019. The tickets weren't cheap (2.5 x face value) but you do know how much they cost before pressing "go".
The tickets were dispatched on the promised date via UPS and I was tracking their progress. The tickets seemed to get stuck in the UPS system near London so I was worried about getting them in time. After previous denials, UPS confirmed that the package was missing ... on the morning that we were flying to Munich.
I called viagogo's help line (US number - expensive) and they were very helpful, saying they would talk to UPS and make other arrangements. By the time we got to Munich (6 hours later), I had an email from viagogo saying that the tickets had been converted to e-tickets (a link was attached) and they would refund the delivery charge (done the same day).
The tickets did work on the day and we had a really good view from the front row of our section. The stadium was full to capacity (75,000) and Bayern Munich won 6-1 so we had a great time.
I know it's swimming against the tide of reviews but viagogo were delivering on time and responded really well when the courier (UPS) let us both down.”
“I gave these charlatans one star as I could not give them none. Even no stars is more than they deserve. This company should have been closed down years ago and it’s shyster of a director thrown in jail. They are basically on-line ticket touts - avoid they will rip you off.”
“Viagogo is a major scam. Check reviews online and buy somewhere else. Otherwise you will get robbed.
First, Viagogo lies about the availability of tickets. They say you are buying the last tickets available, but it’s a lie (there were many other empty seats at the show). Second, they don’t give you the tickets for the seats you bought online, but way worse. I paid 152 British Pounds to buy two floor tickets to see Eels in London. But we found ourselves way out there on the second balcony where two tickets were worth a maximum of 85 British Pounds.
Very disappointing! I would never buy from them again.”
“Via NO NO!
Booked tickets using Viagogo at a cost of £133.34. I contacted the venue for further details and was informed that the ticket was not valid. I contacted Viagogo who refused to issue me with a valid ticket or refund my costs. I now have to tell my daughter that we have been ripped off and that she has no birthday present. Take my advice and avoid this company. Word of warning i thought i was booking through the official venue site but somehow i was taken on a link to viagogo. Just been in touch with citizens advice bureau to pursue legal action”
“I was in the process of ordering tickets for the Ozzy/Megadeath show. When I got to the payment page, I noticed that the processing fee was $70. This was after I had filled in my credit card info. I changed my mind and decided that I would buy my tickets from different vendor, and closed out the page before proceeding to the last step. Later on when I checked my email, I was surprised to see an email from Viagogo with the tickets. The sale had gone through even though I opted out before committing to buy. I contacted them and they said that there was nothing they could do and I could try reselling them on their site. So now I have my tickets listed with them, hoping that they will sell. I will never use Viagogo again.”
“I made the mistake of not seeing the reviews prior to using Viagogo. Sold four tickets worth a total of $2000 on their website.
They claimed the tickets weren't valid, and not only refused to pay me, but also charged my credit card an additional $650.
Would not recommend ever using this site.”
“Viagogo is a company with people that dont care about anyone but themselves.. how can you manage a site that scams so many people and still go home with a smile on your face... shame on you. (btw, I bought a fake ticket from this website... stupid me)”
