“Viagogo Lies about ticket availabitliy & location & Rips you off! So many bad rewiews Viagogo closed their Google reviews! Read Viagogo's response below:
I purchased Real Madrid soccer tickets. Viagogo consistently lies about true ticket availability. They overprice their tickets by more than 3-4xs face value. I bought 6 tickets that were shown on the seat map to be in the center of the field together. The seats were not together, behind the goal in the last row and 3rd to last row!! When I complained to the online Viagogo attendant they just said I could resell my tickets myself using their service loosing hundreds of dollars!! I have pasted below my exact emails and Viagogo's responses to those emails below:
I spent over $300 per ticket with Viagogo for 6 seats that are now for sale for $100 and my 6 seats are not even together! I want all 6 seats together or my E1811.40 fully refunded. I will be delighted to repurchase 6 seats together which will be much better seats for a much better price! David B. Seibel.
Dear ,
We are contacting you regarding your order 14015605 for Atletico Madrid vs Real Madrid on 18 November 2017.
We guarantee that, unless you buy a single ticket, you will never get 1 ticket on its own. For example, if you ordered 5 tickets you may get them as a group of 5 tickets together, or as a group of 2 tickets and a group of 3 tickets, but never will get a group of 4 together and a single ticket elsewhere.
Note that this only applies for tickets purchased as part of the same order. If you have ordered multiple orders, then they are each treated separately.
viagogo is a platform that enables ticket sellers to reach customers. Ticket sellers range from individuals with a spare ticket, to multi-national event organisers.
Sellers provide the seating information and they also determine the price of the ticket. Many different sellers may be offering tickets for the same event, which explains why you may see tickets in the same section of the venue at varying prices.
Kind regards,
Chris
Dear Viagogo, Your response is unacceptable. You never disclosed on your website when I ordered that all my tickets would not be together! It is a necessity as I am traveling with my children. No other on-line ticket re-seller splits up ticket packages and you should not be able to get away with this unethical business practice. You can quote me your hidden internal policy, but if you don't list that policy up front in easy-to-read large print on your website purchase screen, you are misleading the customer the same way you misled me 1 month ago on your website by saying "hurry only a few tickets left", when tickets for this event are not even available or released for sale until 1 week before the game! All the above is nothing less than dishonest business practice. So I ask that my request for 6 tickets together or a full refund to allow me to repurchase 6 tickets together be sent up to a supervisor or manager for approval. Otherwise, I feel it is my obligation to go to Google reviews and every other on-line business rating website to express my dissatisfaction with Viagogo and illuminate your poor business practices for everyone to read including a cut & paste of your written corporate response to me in this email. In case you haven't noticed, Viagogo does have competition and I truly hope you make the only right decision. Sincerely, David B. Seibel
Dear David,
We are contacting you regarding your order 14015605 for Atletico Madrid vs Real Madrid on 18 November 2017.
We understand that our answer is not what you expected. But as we previously mentioned, We cannot refund you.
If you cannot use the tickets you purchased and there is still time before the event date, you can re-list them instantly by clicking here, http://www.viagogo.com/Secure/Pipeline/Sell/InitialiseClickOnceRelist?TranId=14015605
We will market your tickets on our platform to find a new buyer. We do not charge any fees for relisting tickets that you have originally purchased from us.
Occasionally there may be reasons why the tickets you've purchased cannot be re-listed but it's usually because the event date is too near to allow delivery or upload to your buyer.
Please note that you can re-list your tickets without physically having them in your hands, as we can re-direct them directly from your seller to your buyer.
Best of luck with your listing!
Kind regards,
Chris
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Dear Chris & Viagogo,
I find it interesting that you have no reasonable response to the multiple serious accusations I posed against Viagogo in my previous email. I guess all those accusations of unethical business practices and false marketing are true since you choose not to defend them. Restating your protective internal policies and putting the burden on me to fix the problem Viagogo created and to resell the ticket package that you deceitfully sold me with seats apart, further shows me your complete disregard for customer service and the truth. Chris you need to quit Viagogo and work for a company that lets you live true to your values of treating people honestly and decently. Look for my searing reviews of Viagogo's lack of business ethics and even worse customer service on every internet website review possible. Your response letters will be highlighted. Obviously, I will never use Viagogo again and I will work to see others do not as well. Sincerely,
David B. Seibel (I'm not afraid to use my last name.)”
“We bought tickets for Kasabian at the 02 for last weekend and the confirmation came through on the mobile. At no point did it say that you must print out the tickets. No one in the box office or nearby staff would help with this mission or with dealing with viagogo. In the end a taxi driver drove us to the holiday Inn to print them and brought us back again and we missed the beginning. We are absolutely livid and will never use them again”
“Booked seats for the Steps concert for 1st December 2017 and was led to believe we would have seats near the stage, lower tier, but had seats in block 7 lower tier with the sound system right in front of the seats. I asked to be moved and was given seats on the floor which was better than looking at sound equipment! Tried to send emails prior to concert on a different matter, via customer service, but were bounced back. Tried to phone but nothing! Maybe you could compensate me for the bad seats, before I spoke to someone at the venue who then kindly moved us to a different area? Look forward to your reply? Thank you”
“They are not official ticketing agents, but re-sellers (scalpers) posing as a legitimate ticketing agent. If your tickets are actually delivered as promised, you will have paid way more than they are worth. They add various fees that are not advertised anywhere on their website.”
“Only giving 1 star as I cannot give 0
PLEASE PLEASE PLEASE AVOID THIS COMPANY
Absolute rip off merchants who do not give a jot about their customers = Blatantly lie, make false misleading claims and if you need to contact them are extremely unhelpful, churning out nothing but pre prepared generic responses at best and more lies and false promises at worst
Will NEVER book via this site again - Customer service is absolutely abysmal and they do not answer or deal with any queries or concerns at all. Complaints do not get passed on as promised and no one gets back to you - you just go round in a circle of getting fobbed off with ridiculous responses that don't answer the issues raised
USE AT YOUR OWN PERIL - I HAVE ABSOLUTELY NO FAITH IN THIS COMPANY OR THEIR SO CALLED GUARANTEES AT ALL”
“Bought some already expensive tickets only for the price to be bumped up by around £150 after purchase due to hidden charges. Viagogo then refused to refund despite that being a legal right for online purchases within 14 days. I then tried to resell the tickets on the site only to find I had to post them off before they would even be sent to me with the threat of further charges if I did not. Scam Artists.”
“Was booking ticket for Ricky Gervais, ended up on Via Go Go...horrible countdown system suggesting limited availability and pressurising you. Booked ticket for headline price then without me being aware it was going to do so VAT , admin fee and postage added in with no chance for me to change my mind. Anyway £80 for a £39 ticket with someone elses name on and no chance of me getting a refund. I felt and still feel cheated and it takes any enjoyment away from any show. Please avoid Via Go Go and go through the channels of the venue”
“RIP OFF!
Wish I had read reviews before purchasing.
Charged more than twice the face value of concert tickets. Every other ticket merchant came in at half what the bunch of CON MEN charge.
Gutted!!
DO NOT USE VIAGOGO!!!”
“Collabro. Bought 2 tickets a year ago Paid £79 each. Viagogo charged me £225 in total. Tickets arrived this morning FACE VALUE £19.50 EACH. What a rip off”
“Booked and paid for tickets on 22/6/17 for Van Morrison on 15/11/17 . On the 11/11 they emailed me and said they could not provide tickets ??????? Disgusting service Don’t trust them”
“RIP off!!!!!!
I paid £152 for 2 tickets to see Paul Chowdhry. When I downloaded my tickets the price showed £20 for each!!!! They are actually selling third party tickets. Stay clear from this IDIOT company”
“DO NOT USE THIS SITE. I recently bought tickets for the Paris Masters tennis tournament through Viagogo. Never again, for many reasons:
1 Misleading banner in Google results page suggesting Viagogo is the official seller of tickets for the event:IT ISN'T.
2. I was charged 4-5 times face value of ticket even though stadium half empty.
3. Misleading charging process - they quote face value of tickets but don't disclose total cost.
4. Appalling customer service. Lack of responsiveness to emails, inability to contact by phone. I wasn't even sure I'd get into the event after travelling from Scotland to Paris.”
“I tried to buy 2 tickets at £80 each they asked for my card details which I entered, They then wanted £230 in total they'd added postage, & booking tracking fees , so I cancelled the purchase I got an icon asking why I'd cancelled which I filled in & exited the site. Guess what, they then EMailed me congratulating me on my purchase & charging me £231 pounds, I can't speak to them they hide behind & can't be contacted by phone, just EMails with standard answers ie your purchase can't be cancelled - NEVER go on or use this site is my advice!!!!”
