“Was booking ticket for Ricky Gervais, ended up on Via Go Go...horrible countdown system suggesting limited availability and pressurising you. Booked ticket for headline price then without me being aware it was going to do so VAT , admin fee and postage added in with no chance for me to change my mind. Anyway £80 for a £39 ticket with someone elses name on and no chance of me getting a refund. I felt and still feel cheated and it takes any enjoyment away from any show. Please avoid Via Go Go and go through the channels of the venue”
“RIP OFF!
Wish I had read reviews before purchasing.
Charged more than twice the face value of concert tickets. Every other ticket merchant came in at half what the bunch of CON MEN charge.
Gutted!!
DO NOT USE VIAGOGO!!!”
“Collabro. Bought 2 tickets a year ago Paid £79 each. Viagogo charged me £225 in total. Tickets arrived this morning FACE VALUE £19.50 EACH. What a rip off”
“Booked and paid for tickets on 22/6/17 for Van Morrison on 15/11/17 . On the 11/11 they emailed me and said they could not provide tickets ??????? Disgusting service Don’t trust them”
“RIP off!!!!!!
I paid £152 for 2 tickets to see Paul Chowdhry. When I downloaded my tickets the price showed £20 for each!!!! They are actually selling third party tickets. Stay clear from this IDIOT company”
“DO NOT USE THIS SITE. I recently bought tickets for the Paris Masters tennis tournament through Viagogo. Never again, for many reasons:
1 Misleading banner in Google results page suggesting Viagogo is the official seller of tickets for the event:IT ISN'T.
2. I was charged 4-5 times face value of ticket even though stadium half empty.
3. Misleading charging process - they quote face value of tickets but don't disclose total cost.
4. Appalling customer service. Lack of responsiveness to emails, inability to contact by phone. I wasn't even sure I'd get into the event after travelling from Scotland to Paris.”
“I tried to buy 2 tickets at £80 each they asked for my card details which I entered, They then wanted £230 in total they'd added postage, & booking tracking fees , so I cancelled the purchase I got an icon asking why I'd cancelled which I filled in & exited the site. Guess what, they then EMailed me congratulating me on my purchase & charging me £231 pounds, I can't speak to them they hide behind & can't be contacted by phone, just EMails with standard answers ie your purchase can't be cancelled - NEVER go on or use this site is my advice!!!!”
“Soo wish I'd done my homework before panic buying tickets from Viagogo. Where do I start, such a money grabbing company. If I 're sell the 4 tickets, I felt pressurised to buy, I will loose £123. ( 4 x V.A.T charge of 5.23 , 4 x charge of sellers fee of £25 × 4) I expect a company to take a fee for 're selling, but not the amounts Viagogo are charging. I have already Been charged £22 x 4 booking fees.I only went on their site as the usual ticket companies I use had all sold their tickets for the 2 venue choices we were able to get to.. The ticket price is double the face value of the other sites. Do not use this company.I believe that this company should offer a cancellation option if you cancel within 24hrs of buying the tickets!! My reason for cancelling was my friends thought price was too high, I panic bought (none of my friends had answered my earlier text asking if they wanted to pay that price)I didnt want to loose out as site said only 8 tickets were left & I didn't want to let anyone down. At the time my gut instinct was to walk away, wish I had gone with my instinct..a hard lesson to learn.
my moans are are of a similar thread to many of the other reviews on this site, it's all true..”
“This is the most frustrating experience I have ever had! I sold tickets but via Viagogo but they had not arrived 8 days before the concert. There is absolutely no way of notifying the company to ask for advice other than using the FAQ. There is no phone number of email that can be used UNTIL the deadline have passed! On the day I received the tickets from the box office I received a standard email notification (not possible to reply) where I had the option to select an option of 'will send within 24 hours'. I had the tickets on my and a printed UPS label and was on the way to dispatch them when I received a further email saying DO NOT SEND. THIS HAS BEEN CANCELLED AND YOU WILL BE CHARGED £45 FOR A REPLACEMENT. If their customer service options allowed me to talk with someone and explain that I had the tickets and was sending them this would not have happened.
DO NOT use this company until they change their customer service approach.”
“I purchased a ticket to Metallica concert via viagogo but the ticket arrived with the previous owner name on it. I was not admitted to the venue and spent an hour in the queue to get another ticket. To remain fair - viaga returned the money very quickly and also gave a voucher for the same amount to spend on their website (which possibly will get me to more troubles)”
“why is there not an option for 0 stars? absolutely disgusting money making scam. will never use these again as they take pure advantage of people that want to buy tickets to see entertainment they love. fuming ive even brought off you in a panic to get tickets for someone who I have always wanted to see. yet you have already spoilt my experience by being money grabbing wankers.”
“This company is an absolute joke!!!
I was looking for tickets for Sevdaliza and it was still quite early so most tickets were selling for £13.50. I was looking for different providers all with the same prices until I got to Viagogo.. they first ask you how many tickets and when I put down 2 and proceeded it said "Hurry up only 2 tickets left!!
And the price was £50 PER TICKET! If you do your math is shows they charge you 370% above what the official tickets are selling for. Yes 370%
I decided to play around and see how far they can go and put down 8 tickets after which a message came up saying "Hurry up only 8 tickets left!"
Viagogo I would like you to F right off. 😊😊”
“Absoulutley disgusting company bought 2 tickets for £132 but couldn't make date so relisted tickets ,tickets were sold but for half the price of £77 which was better than nothing ...Viagogo emailed me stating that the money was in my bank £16.75 they deducted £53 for a sellers fee ..gutted that I didn't read reviews before using this shitty company ..please people do not use this company total rip off”
“Difficult to contact and get an adequate response from. After a couple of e-mails which did nothing to resolve my issue, I was obviously blocked. I won't ever be using them again.”
“Just recived my John bishop tickets..that cost a total of 104.00..fees etc..only to see that the face value of tickets is £12.50...OMG..how's is this company getting away with it....I can see why they are so attractive with the email..and delivery arrangements. .getting well paid for it! !!!!!!I .shame on you!!!!”
“ok I spent over £300 for 3 tickets for this Friday 13/10 Little Mix Concert in Birmingham, Money went from Credit Card early this year, credit card statement sent to Viagogo.... No order confirmation no response to Any emails, you can not get through on Telephone or web site as no order confirmation number has been sent and no one to help! How can you run a business like this, no one can get through, you take peoples money then don't even acknowledge receipt, not sure that this will create a reaction or do we have to go down legal route, you have my emails, my money and you make it impossible to be contacted! Absolutely disgusting Customer service!”
