“My tickets were sold on the Friday and the concert was on the Wednesday. I had no way of posting the tickets on that very day and advised viagogo that the tickets had been sent when I received an email on saturday warning me that I hadnt dispatched my tickets yet. I posted the tickets first thing on Monday for next day delivery and beared the costs (not using their free UPS service) only to then be emailed advising they had cancelled my sale!!!!! The buyer has now received their free tickets and I am without my money. Viagogo are not responding and there is no way of getting through to a human. THEY ARE SCAMMERS!! BEWARE!!!!!!!!!”
“Like so many others, I have had a terrible experience with Viagogo and would recommend anyone reading this review to avoid them at all costs. I was persuaded to use the company by the promise of a bargain ticket for the Download Festival, which I paid for just over 3 weeks before the event. Everything seemed fine at first... the transaction went through without a problem and I received a confirmation email advising me that my ticket would be available for download no later than 3 days before the event, but this turned out not to be true. 2 days before the event I still hadn't heard anything and decided to contact them to to find out what was going on. Unfortunately, this turned out to be easier said than done, as there are no contact details given on their website whatsoever (try and find them if you don't believe me).
In the end I gave up on the idea, hoping that I would hear from them the following day, which indeed, I did in the form of a second purchase confirmation identical to the first one, but with a new order number., No explanation was given, but I deduced that something had gone wrong with the original order, so they had sourced a replacement ticket. The ticket itself failed to materialize, however, and as the festival was less than 24 hours away, I realised I was going to have to speak to them no matter what. After wading through various forums on the internet and trying a number of different contact numbers, I managed to find one that worked. I was then subjected to about 25 minutes of grating hold music, before finally managing to speak to someone. To my relief, the ticket was then made available to me.
Except that when I arrived at the festival, I was told by the staff on the gate it was void because the original purchaser had obtained a refund. Cue another phone call to Viagogo and more of the terrible music. Then the real farce began... someone in the event box office kindly agreed to speak to Viagogo on my behalf and was given numbers for at least 5 other tickets, all of which were just as useless as the first one. I then demanded a refund and purchased a ticket at the box office, but it didn't end there.
The email I received confirming my money would be refunded stated that this could take up to 10 days. In the circumstances I felt this was completely unacceptable and phoned them up to have a little discussion about it (as well as to query why I had received another email on the final day of the festival advising me my tickets were ready for download). Their answer was that 10 days is how long a money transfer takes, which is strange, as the transfers I have made usually clear the same day. There are plenty more criticisms I can level at this pathetic excuse for a company, but it's late and I'm tired, so they can wait for another day. In the meantime, let me just reiterate that you use them at your peril.”
“COMPLETE CROOKS!
STOLE MY MONEY! BOUGHT 2 TICKETS TO SEE ANDREA BOCELLI AT A COST OF EUROS 450 - TICKETS HAVE JUST ARRIVED AND EACH TICKET ONLY WORTH EUROS 98.00!!!!!!!
NO WAY TO GET HOLD OF THEM VIA PHONE OR E MAIL!
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES”
“Viagogo - Avoid this company like the plague.
I bought tickets from Viagogo for a Bob Dylan concert recently, found I had paid double the price for the tickets and together with the exorbitant hidden fees feel very RIPPED OFF .Their Customer Service is laughable as having received the wrong tickets, I spent over a week of my time and money on emails and phone calls to try to rectify it. Ignored my emails and most of their phone lines are automated so you can't speak to a real person.
Learnt my lesson, they are greedy and surprised they are still in business,
avoid them at all costs.”
“I have purchased 2 tickets for a reasonable price and were told AFTER I confirmed the payment that they added a lot of additional cost for shipping, handling, taxes etc. which I did not agree to pay. Contacted them twice, tried to cancel my order but they refused with silly arguments. I AM DISAPPOINTED and feel ripped off!!! I recommend to book somewhere else where they don´t completely ignore customers satisfaction!”
“They charged me double for my tickets plus a booking fee of 60£ plus VAT not mentioned before plus. Total 200£ for tickets that only cost 70£ in sny other website. I'll br taking legal actions to try and get my money back but why isn't anybody doing something to protect customers from this fraud????”
“Booked two tickets for England V Fiji months ago. Paid over the odds as it was for my Fathers 70th. Booked and paid for the rail tickets to get to Twickenham. Received the tickets a week before the event - so all looked good...
Then 4 days before the event, I receive an email from viagogo stating:
"Your seller informed us that due to an issue on his end the tickets you received have been voided. These tickets are no longer valid and will not gain you entry to the venue! We apologise for the inconvenience, but please disregard the tickets that you have already received."
"As per our guarantee, we attempted to find replacement tickets for you which were comparable in both category and price to what was originally ordered, but unfortunately, we were unable to locate any. Therefore, we will refund you the full purchase amount of £xxx.xx."
Interestingly they are still advertising tickets - at a higher price - so my guess is that they are reselling the tickets for a higher price - totally unethical.
As a result, I've not only been left with no event to attend - but also left out of pocket as the rail tickets are none refundable at this late stage. In addition to this, there is no method of contacting viagogo.
Disgrace of a company!
Wouldn't use this company again, and certainly will be telling all my connections via Facebook / Twitter regarding this joke of a business.
Avoid at all cost!”
“TERRIBLE - DO NOT USE viagogo
I purchased overpriced tickets to Eminem in London and could not go. They charged a huge booking and mailing fee. The only choice I had was to re-sell them on viagogo. Because of the fees they charge - I could only make back half my money when they sold. I changed the address to the new buyer but the tickets I had purchase were not sent out until a few DAYS before the show - almost 2 months after I had bought them. Then I get an email that viagogo had CANCELLED my re-sale - with no warning and no reason given - this was only 3 days before the concert. When I checked my account - I found out the tickets had already been sent to the new buyer. That is right viagogo cancelled my sale after they had sent my tickets out. So now I have no tickets and no money!!! I also paid to have them mailed to Canada but they were only mailed within London - they kept that money too. I demanded a refund for the tickets and they are now ignoring me! I am out a LOT OF MONEY £325! Stay away - worst re-seller site ever.”
