“They charged me double for my tickets plus a booking fee of 60£ plus VAT not mentioned before plus. Total 200£ for tickets that only cost 70£ in sny other website. I'll br taking legal actions to try and get my money back but why isn't anybody doing something to protect customers from this fraud????”
“Booked two tickets for England V Fiji months ago. Paid over the odds as it was for my Fathers 70th. Booked and paid for the rail tickets to get to Twickenham. Received the tickets a week before the event - so all looked good...
Then 4 days before the event, I receive an email from viagogo stating:
"Your seller informed us that due to an issue on his end the tickets you received have been voided. These tickets are no longer valid and will not gain you entry to the venue! We apologise for the inconvenience, but please disregard the tickets that you have already received."
"As per our guarantee, we attempted to find replacement tickets for you which were comparable in both category and price to what was originally ordered, but unfortunately, we were unable to locate any. Therefore, we will refund you the full purchase amount of £xxx.xx."
Interestingly they are still advertising tickets - at a higher price - so my guess is that they are reselling the tickets for a higher price - totally unethical.
As a result, I've not only been left with no event to attend - but also left out of pocket as the rail tickets are none refundable at this late stage. In addition to this, there is no method of contacting viagogo.
Disgrace of a company!
Wouldn't use this company again, and certainly will be telling all my connections via Facebook / Twitter regarding this joke of a business.
Avoid at all cost!”
“TERRIBLE - DO NOT USE viagogo
I purchased overpriced tickets to Eminem in London and could not go. They charged a huge booking and mailing fee. The only choice I had was to re-sell them on viagogo. Because of the fees they charge - I could only make back half my money when they sold. I changed the address to the new buyer but the tickets I had purchase were not sent out until a few DAYS before the show - almost 2 months after I had bought them. Then I get an email that viagogo had CANCELLED my re-sale - with no warning and no reason given - this was only 3 days before the concert. When I checked my account - I found out the tickets had already been sent to the new buyer. That is right viagogo cancelled my sale after they had sent my tickets out. So now I have no tickets and no money!!! I also paid to have them mailed to Canada but they were only mailed within London - they kept that money too. I demanded a refund for the tickets and they are now ignoring me! I am out a LOT OF MONEY £325! Stay away - worst re-seller site ever.”
