“THis website is terrible. Hide the full price of the tickets until card details are entered. Asked if you are satisfied with the order, and if no is selected the order would be cancelled and a refund would be given. I selected no and gave my reason, however the 310 pound came out of my account and my order is not cancelled! I emailed explaining and didn’t receive an email back and customer services wouldn’t speak to me on the phone. Very angry and upset customer”
“Customer Service is a joke. I was trying to sell tickets, uploaded photo evidence of them as they required and still, after 6 days, my listing has not gone live. They say 3 days on their site but this is a lie. Their customer Service team are completely ineffectual and cannot help. DO NOT USE TO SELL YOUR TICKETS!!”
“Viagogo is absolute scam. They do not tell you the right price for the ticket, use expensive shipping costs and tell you about additional costs, (three times more than original price), only AFTER the purchase. Never buy on this website!”
“UNBELIEVABLY BAD CUSTOMER CARE Avoid this company at all costs.
I purchased 2 tickets to go and see England pay Italy in the six nations rugby at Rome. 2 months before departing they advised me they could not provide the tickets I ordered and offered me tickets 50 rows higher up at the top of the stadium. These were politely rejected and after many contacts I accepted their assurance they were working hard to resolve this matter. 2 weeks before the match i was advised my tickets were ready to download. When I did this I found they had sent me tickets for high up in the stadium near the top. Again when I raised this as a complaint I was advised they would give me 80 euros back if I accepted them. I pointed out they had seats in the same section at the opposite end of the stadium for sale at instant download of tickets that would meet there guarantee of offering comparable seats in the event of a problem. I was amazed to find the next email from them was to tell me that they had issued a full refund and my tickets were now void. This left me high and dry after booking holidays, flights and hotels to take my wife to see this match for her birthday.”
“Viagogo are the epitome of a dishonest business. Firstly, they do not make it clear they are a secondary ticketing site. They are very clever at getting you drawn in and believing you are buying fairly priced tickets. Their terms are hidden by pop ups and it is not until you enter payment and then you see a total which is far more than you expected. Had I known I was going to be paying £335 for two tickets to s show in Bournemouth, I would never have contemplated it. I wouldn’t even pay that for top West End tickets. When the email arrived with the “tickets” they were the worst seats at the very back and face value of £31 Each! NEVER again, this has been a nightmare. Crooks and thieves and no desire to help, as they block my emails. A Facebook group called Victims of Viagogo pretty much sums it up with over 4,000 members. AVOID Like the plague”
“Saw Gary Barlow tickets on Viagogo site £117.00 each face value £62.00 so purchased 2 then checked my bank account. £333.95 been taken out, I tried to contact them to find out what the extra payment was for. Had no luck just told to relist. If I relist they charge you a fee for relisting, so either way I am out of pocket. Buyers beware before you hit that buy button you will not be paying what you expect. I,m still not sure if the tickets I have purchased even exist. AVOID AVOID AVOID.”
“a would not even give you 1 it would be 0 if a could ,no way to contact use jusy automated messages total disgrace . watch dog needs to shut this down before any more get scammed ..”
“bought tickets from here ,then kids deciding they didnt fancy concert a had bought for , then seen you could sell your tickets back , don't do it they took £60 odd pound ,then you still don't get your money back till 5/7 days after concert that's if a get it back ,watch dog needs to step in here , am out off pocket by £250 pounds ,infact a would not even give them a 1 all be going to citizens advice bureau to see what they can do.”
“Never ever use these guys. They are a complete rip off. I paid 240 pounds for three Nutcracker tickets at the Royal Albert Hall (60 pounds was a surcharge) The cost from the direct website was 90 for three. Also, Viagogo clearly stated that the seats were unobstructed so I thought I was paying for good seats. The Royal Albert Hall clearly indicates that those seats have a restricted view. I have written the company but haven't heard anything back yet.”
“SCAM ALERT!!! classis bait and switch! you buy tickets on the floor for a specific seat, the VIAGOGO will send you completely different seats as confoirmation!!
DISPUTE your credit card payments people, do nto let them get away with this SCAM and RIP OFF by www.viagogo.com REVIEWS are terrible because this is a SHADY company. Maybe they can run game in the UK, but in the USA here, ill make sure they are shut down and cease to operate. They just made a mistake on scamming me. I will NOT sit quiet while they rip me off for over $1600 USD.”
“Would have left 0 if I could. I bought 2 Ballet tickets from them costing nearly £400. They took the money and sent confirmation so I then purchased 2 return tickets from Manchester to London.
2 hours before the show, and halfway to London on the train, they message me to say they don’t have tickets available!!!
So that’s £400 on Ballet tickets and £200 on train tickets plus a full day travelling for no reason!!!!”
“BEWARE: Viagogo pay people to post positive reviews on all of these review websites. They always start with ‘ was worried after reading all of the bad reviews on here.....blah blah blah.....but was pleasantly surprised.....blah blah blah......yes, the prices are higher but what do you expect when tickets are sold out....blah blah blah and always end with ‘thanks Viagogo’ ha ha whatever!!! People can see right through this Viagogo! shame on you unscrupulous vermin. Your dishonesty will come back to haunt you in the end!”
“Do not use! Disgraceful company. Do not understand how it is allowed! RIP OFF BIG TIME. Bought Chelsea Flower Show tickets 2018 at huge price with high pressure tactics used on website thinking that was the price if not RHS members. £371 for two tickets! Saw later on RHS site that it warns you not to buy tickets via Viagogo and the tickets will not be accepted on the gate. Feel like idiot now!”
“Can only give 1 star as there isn't a zero.
A COMPLETE RIP OFF COMPANY. DO NOT USE UNDER ANY CIRCUMSTANCES!!
Bought 6 tickets for the Harlem Globe Trotters and paid an extra £39 a ticket on the face values. Not obvious until I hit the "buy" button. Our complaint went unheard......not interested.
I don't believe the name of the seller...... Viagogo will be using a spoof name to inflate the price as well.
We can't believe they are still operating.
COMPIETE CON ARTISTS.”
“RIP OFF. I can only repeat what others before me already said. Booked a ticket to see Queen @ Wembley on the first official day of the sale and Viagogo was the first link to pop up so I purchased my ticket from them. I am a huge Queen fan and, as apparently tickets were selling extremely fast, I clicked pay as soon as I could. Now, A few days a go I checked ticket availability on other ticket-selling websites and the tickets were still available at half the price I had paid!!! But guess what, the extra almost £80 were the Viagogo fees! RIP OFF, AVOID, THEY SHOULD BE REMOVED FROM THE MARKET.”
“Bought John Bishop tickets the site showed me the seats which were in front of the stage row d when I arrived st venue I was on the far right end isle with restricted view. Tickets were £180 could have bought these myself direct with venue for £25. I complained to viagogo and they were not at all helpful.”
“It's an embarrassment that this company is continuing to operate. It's reputation is appalling and yet it continues to swindle customers every single day.
It has no regard for consumer law in the countries in which it operates and more generally it has no respect for people. It's sole interest is making vast sums of money, at whatever human cost.
I have never known a company to use such a range of dirty tactics to mislead customers. It deliberately positions itself at top of search listings (so unaware customers end up thinking Viagogo is the official ticket seller), the website is filled with tricks to pressure customers into buying quickly, and the customer service is, without question, easily the worst of any company operating in this marketplace. Viagogo doesn't seem to mind telling lies to customers and they make it near impossible to contact them. So when things go wrong, you can do very little indeed.
With a Head Office in Switzerland, they've deliberately made it very difficult for consumers to take Legal action against them.
The UK Government earlier this year said that Viagogo is routinely flouting laws designed to protect consumers and summoned the company (and others) to a parliamentary hearing. Guess what? Viagogo failed to show up (but the other re-selling websites did). I think this tells you everything about how Viagogo operates.
As consumers, if we stand together and use alternative reselling websites we might help to do damage to Viagogo's dominant position and hit them where it hurts - financially!
Governments must act now to close down this business.”
“Viagogo Lies about ticket availabitliy & location & Rips you off! So many bad rewiews Viagogo closed their Google reviews! Read Viagogo's response below:
I purchased Real Madrid soccer tickets. Viagogo consistently lies about true ticket availability. They overprice their tickets by more than 3-4xs face value. I bought 6 tickets that were shown on the seat map to be in the center of the field together. The seats were not together, behind the goal in the last row and 3rd to last row!! When I complained to the online Viagogo attendant they just said I could resell my tickets myself using their service loosing hundreds of dollars!! I have pasted below my exact emails and Viagogo's responses to those emails below:
I spent over $300 per ticket with Viagogo for 6 seats that are now for sale for $100 and my 6 seats are not even together! I want all 6 seats together or my E1811.40 fully refunded. I will be delighted to repurchase 6 seats together which will be much better seats for a much better price! David B. Seibel.
Dear ,
We are contacting you regarding your order 14015605 for Atletico Madrid vs Real Madrid on 18 November 2017.
We guarantee that, unless you buy a single ticket, you will never get 1 ticket on its own. For example, if you ordered 5 tickets you may get them as a group of 5 tickets together, or as a group of 2 tickets and a group of 3 tickets, but never will get a group of 4 together and a single ticket elsewhere.
Note that this only applies for tickets purchased as part of the same order. If you have ordered multiple orders, then they are each treated separately.
viagogo is a platform that enables ticket sellers to reach customers. Ticket sellers range from individuals with a spare ticket, to multi-national event organisers.
Sellers provide the seating information and they also determine the price of the ticket. Many different sellers may be offering tickets for the same event, which explains why you may see tickets in the same section of the venue at varying prices.
Kind regards,
Chris
Dear Viagogo, Your response is unacceptable. You never disclosed on your website when I ordered that all my tickets would not be together! It is a necessity as I am traveling with my children. No other on-line ticket re-seller splits up ticket packages and you should not be able to get away with this unethical business practice. You can quote me your hidden internal policy, but if you don't list that policy up front in easy-to-read large print on your website purchase screen, you are misleading the customer the same way you misled me 1 month ago on your website by saying "hurry only a few tickets left", when tickets for this event are not even available or released for sale until 1 week before the game! All the above is nothing less than dishonest business practice. So I ask that my request for 6 tickets together or a full refund to allow me to repurchase 6 tickets together be sent up to a supervisor or manager for approval. Otherwise, I feel it is my obligation to go to Google reviews and every other on-line business rating website to express my dissatisfaction with Viagogo and illuminate your poor business practices for everyone to read including a cut & paste of your written corporate response to me in this email. In case you haven't noticed, Viagogo does have competition and I truly hope you make the only right decision. Sincerely, David B. Seibel
Dear David,
We are contacting you regarding your order 14015605 for Atletico Madrid vs Real Madrid on 18 November 2017.
We understand that our answer is not what you expected. But as we previously mentioned, We cannot refund you.
If you cannot use the tickets you purchased and there is still time before the event date, you can re-list them instantly by clicking here, http://www.viagogo.com/Secure/Pipeline/Sell/InitialiseClickOnceRelist?TranId=14015605
We will market your tickets on our platform to find a new buyer. We do not charge any fees for relisting tickets that you have originally purchased from us.
Occasionally there may be reasons why the tickets you've purchased cannot be re-listed but it's usually because the event date is too near to allow delivery or upload to your buyer.
Please note that you can re-list your tickets without physically having them in your hands, as we can re-direct them directly from your seller to your buyer.
Best of luck with your listing!
Kind regards,
Chris
--
Dear Chris & Viagogo,
I find it interesting that you have no reasonable response to the multiple serious accusations I posed against Viagogo in my previous email. I guess all those accusations of unethical business practices and false marketing are true since you choose not to defend them. Restating your protective internal policies and putting the burden on me to fix the problem Viagogo created and to resell the ticket package that you deceitfully sold me with seats apart, further shows me your complete disregard for customer service and the truth. Chris you need to quit Viagogo and work for a company that lets you live true to your values of treating people honestly and decently. Look for my searing reviews of Viagogo's lack of business ethics and even worse customer service on every internet website review possible. Your response letters will be highlighted. Obviously, I will never use Viagogo again and I will work to see others do not as well. Sincerely,
David B. Seibel (I'm not afraid to use my last name.)”
“We bought tickets for Kasabian at the 02 for last weekend and the confirmation came through on the mobile. At no point did it say that you must print out the tickets. No one in the box office or nearby staff would help with this mission or with dealing with viagogo. In the end a taxi driver drove us to the holiday Inn to print them and brought us back again and we missed the beginning. We are absolutely livid and will never use them again”
