“why is there not an option for 0 stars? absolutely disgusting money making scam. will never use these again as they take pure advantage of people that want to buy tickets to see entertainment they love. fuming ive even brought off you in a panic to get tickets for someone who I have always wanted to see. yet you have already spoilt my experience by being money grabbing wankers.”
“This company is an absolute joke!!!
I was looking for tickets for Sevdaliza and it was still quite early so most tickets were selling for £13.50. I was looking for different providers all with the same prices until I got to Viagogo.. they first ask you how many tickets and when I put down 2 and proceeded it said "Hurry up only 2 tickets left!!
And the price was £50 PER TICKET! If you do your math is shows they charge you 370% above what the official tickets are selling for. Yes 370%
I decided to play around and see how far they can go and put down 8 tickets after which a message came up saying "Hurry up only 8 tickets left!"
Viagogo I would like you to F right off. 😊😊”
“Absoulutley disgusting company bought 2 tickets for £132 but couldn't make date so relisted tickets ,tickets were sold but for half the price of £77 which was better than nothing ...Viagogo emailed me stating that the money was in my bank £16.75 they deducted £53 for a sellers fee ..gutted that I didn't read reviews before using this shitty company ..please people do not use this company total rip off”
“Difficult to contact and get an adequate response from. After a couple of e-mails which did nothing to resolve my issue, I was obviously blocked. I won't ever be using them again.”
“Just recived my John bishop tickets..that cost a total of 104.00..fees etc..only to see that the face value of tickets is £12.50...OMG..how's is this company getting away with it....I can see why they are so attractive with the email..and delivery arrangements. .getting well paid for it! !!!!!!I .shame on you!!!!”
“ok I spent over £300 for 3 tickets for this Friday 13/10 Little Mix Concert in Birmingham, Money went from Credit Card early this year, credit card statement sent to Viagogo.... No order confirmation no response to Any emails, you can not get through on Telephone or web site as no order confirmation number has been sent and no one to help! How can you run a business like this, no one can get through, you take peoples money then don't even acknowledge receipt, not sure that this will create a reaction or do we have to go down legal route, you have my emails, my money and you make it impossible to be contacted! Absolutely disgusting Customer service!”
“DO NOT USE VIAGOGO
I purchased 2 tickets to a concert at £80 each - they then charged £21 per ticket booking fee and £5 per ticket delivery even though both coming to the same address so only actually one fee necessary. When the tickets arrived the FACE VALUE WAS £35 !!! that means they have charged more than double the price and £26 on top of that - absolute daylight robbery.”
“We were charged over a 100% mark up on the face value of the tickets, the fees are extortionate, what a rip off. There is no customer service only contact available is via email which is hardly surprising as they must get a high volume of complaints regarding over charging for fees. This is ironic as one of the reasons given for the booking fee is to provide customer service. My advice "Don't buy tickets from Vigogo" This is just a legalised ticket tout site.”
“I recently bought tickets for Roger Waters concert in 2018. Viagogo is offering the tickets even before the official date for sale. I mistakenly assumed I was late for buying them and I used this website. I ended up paying 100 £ extra on the top of the price advertised on the website. Also the webpage is misleading and tells you that less than 3% of tickets are available adding extra pressure (and a lie) when buying tickets. In this case, the tickets are not even on public sale yet and I am sure if I will get mine since the Viagogo is not an official ticket agent for the event.”
“If I could give it 0 I would. Complete scum. Money grabbers and liars. £400 on tickets that didn't come in time. Low life's and thieves. Scammers I'm absolutely disgusted. Rip people off from your crap website.”
“ViaGoGo is a complete rip-off and scam. Purchased 2 x tickets to full day (1200-1800) at Oktoberfest for Sunday Sept.17th. I received tickets less than a week before departure. I found out when arriving in Munich that the entry bracelets we received were actually only good from 1500-1800 (AFTER arriving at our tent with my wife!!). ViaGogo offered apologies and refund of €100 on a €490.00 purchase and I rejected demanding a full refund or ½ at minimum.
Gets worse and more insulting though. We did get into our tent at 1500 and met 2 other Americans who has also bought on ViaGoGo. We ended up being the only four people at a table set for 10 people and the tent organizers said all dinners had been pre-made based on 10 people per table and we were asked to pay for 3 additional dinners and desserts each!!!!!!
After fighting back and forth (easily a dozen email and web exchanges), ViaGoGo made final offer of €175 which I have no choice but to accept and as we were forced to pay by cash for the extra dinners they would not refund this additional money either.
STAY AWAY, DO NOT PURCHASE FROM THEM!”
“ABOLUTE RIP OFF!!! They added £80 worth of booking fees and vat after paying for my tickets and seeing my confirmation! It was put in my confirmation emails an popped up after paying!!!!!! Ridiculous, and the customer service is awful, have not replied to any of my emails or concerns. DO NOT USE THEM!”
“I purchased tickets for Glorious Goodwood, not only was I charged way over the normal price but when I arrived at the event I was refused admission as the tickets were illegal, only Goodwood sell tickets for this event. I then had to purchase two more tickets, absolutely disgusting! When I contacted Viagogo they said I was out of time for a refund.”
“Absolute rip off, charged way over the price on the tickets when arrived, then a huge booking fee, totally misleading website , stay away, but once bitten twice shy, will never use again”
“massively overcharged booking fee, only realised after booking tickets, I complained and told I wouldn't be getting any refund at all. Will never use viagogo again for anything and strongly advise others to avoid , it's a rip off.”
“AVOID AT ALL COSTS! These people are fraudsters. When you are just about to click to purchase your ticket, they whack about £50 extra on per ticket. Then when you decide not to make the final purchase, they take your money anyway. They cannot be contacted as they make themselves invisible, there is no phone number and the only way you can reach them is to leave a message on their website. They then say sorry, we do not give refunds but we will buy the ticket back from you for another £50. Absolute scam. My bank is now dealing with them. No idea how they're still in business.”
“Avoid at all costs! They hit you with enormous booking fees at the end of your purchase, then when you opt out, they still put your sale through. The make themselves totally invisible so that you cannot contact them. When you finally get an email reply, they say "too bad, we don't give refunds, you can sell your ticket back to us and lose another £50 into the bargain". Disgusting people.”
“WARNING - Do not deal with Viagogo in any way.
I purchased a ticket for the Edinburgh Military Tattoo, to see my 13 year old daughter play; two weeks later having still not received the ticket or a row and seat number, I was in receipt of a string of excuses as to why the ticket was not sent when they took my money - including that the seller didn't even yet have a ticket to send to me. Despite this, they still refused to refund the money I paid for my ticket.
Viagogo said that event organisers only released tickets close to the event (Not True) and said I would receive the ticket to my home address (courier delivery) no later than three days before the event. Then, without any consultation whatsoever, they told me I would have to collect my ticket from a Hotel in Grassmarket on the evening of the event. Viagogo have provided me with a tiny time slot for me to collect my ticket, only 45 minutes before the doors to the event opens and 75 minutes before guests have to be seated for the start of the Tattoo! I was told the ticket would not be available any earlier for security reasons - what utter rubbish.
I expressed my concern and my request for a refund was refused. However, they suggested I resell the ticket on their site - the ticket which I have not received, because the seller does not have it to send to me. I am absolutely speechless. I will be taking my complaint much, much further and would urge others to escalate their complaints also.
Two work colleagues recently received Tattoo tickets, not ordered via Viagogo, and they received them within three days of ordering. Viagogo are not being very truthful.
I would not recommend Viagogo to anyone, the very fact that Viagogo knew the seller did not have the ticket to send to me, should have been enough for them to refund me forthwith and I am utterly horrified that they suggested that I relist the ticket on their site, despite the fact they knew I did not have the ticket to sell, and despite the fact they knew the seller did not have it to give to me. An utter disgrace. Avoid at all costs.”
“WARNING - Do not deal with Viagogo in any way.
I purchased a ticket for the Edinburgh Military Tattoo, to see my 13 year old daughter play; two weeks later having still not received the ticket or a row and seat number, I was in receipt of a string of excuses as to why the ticket was not sent when they took my money - including that the seller didn't even yet have a ticket to send to me. Despite this, they still refused to refund the money I paid for my ticket.
Viagogo said that event organisers only released tickets close to the event (Not True) and said I would receive the ticket to my home address (courier delivery) no later than three days before the event. Then, without any consultation whatsoever, they told me I would have to collect my ticket from a Hotel in Grassmarket on the evening of the event. Viagogo have provided me with a tiny time slot for me to collect my ticket, only 45 minutes before the doors to the event opens and 75 minutes before guests have to be seated for the start of the Tattoo! I was told the ticket would not be available any earlier for security reasons - what utter rubbish.
I expressed my concern and my request for a refund was refused. However, they suggested I resell the ticket on their site - the ticket which I have not received, because the seller does not have it to send to me. I am absolutely speechless. I will be taking my complaint much, much further and would urge others to escalate their complaints also.
Two work colleagues recently received Tattoo tickets, not ordered via Viagogo, and they received them within three days of ordering. Viagogo are not being very truthful.
I would not recommend Viagogo to anyone, the very fact that Viagogo knew the seller did not have the ticket to send to me, should have been enough for them to refund me forthwith and I am utterly horrified that they suggested that I relist the ticket on their site, despite the fact they knew I did not have the ticket to sell, and despite the fact they knew the seller did not have it to give to me. An utter disgrace. Avoid at all costs.”
