“Customer service is horrible. I called to cancel my order before it shipped and they refused. Spent 30 minutes through the call center waiting line and only to be told I had to call back once I received the product (with no reason why they could not give me the return info now). I asked for a direct call back number so I did not have to wait through the call center again. The number they gave me routed me to the wrong call center and still waiting 30 minutes now. Still waiting. Looking to charge back due to not being able to get through”
Dear Customer,
Thanks for your review.
We feel truly sorry that this shopping experience did not meet your experience.
At Waterdrop, we have a very customer-friendly after-sales service. We apologize for not getting through to you in time due to the large number of calls coming in at the same time.
If you would like to contact the Waterdrop Team, we would like the opportunity to solve this issue for you. Please get in touch with us via service@water-filter.com and we will endeavour to help.
Please rest assured that we will provide a satisfactory solution for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Dear Customer,
Thanks for your review.
We are sorry that the item did not meet your expectations.
Please rest assured that I have forwarded your feedback to the relevant departments and we look forward to bringing you a better product and experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“Huge disappointment- I ordered the 3 pack for our new fridge, it arrived in time, turns out it was the wrong one, as the filters were changed. When I called to explain that they did not fit and I needed the correct ones, the CSR explained they do not have any, keep the wrong ones, and they credited our account. How sad. No CS support at all. Very disappointed. Took me another month to find a place that carried our filters. How sad! When I tried to call back and speak with a manager, I kept getting a run around, took my name and number three times and I am still waiting for a return call. So sorry we purchased this brand!!”
Dear Customer,
Thanks for your review.
We feel truly sorry that the filter did not meet your expectations.
Please note that we have refunded your order at the time of your first contact and to improve your experience, we will not require the return of your product.
We will continue to work hard to bring you a better experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I have been trying to get in touch with customer service for a week now. They asked for my order number 209050498911007
The filter you sent do not fit my LG leaking. The nipple inside the top is different than the filter you sent me in my last order. I need a return label so I can return these they do not fit . Judith Simpson. 3921 Environ Blvd apt 109 Lauderhill FL 33319. 305-304-8393. Left a telephone message never returned my call.”
Dear Customer,
Thanks for your review.
We feel truly sorry that the filter did not meet your expectations.
Please note that we have refunded your order and to improve your experience, we will not require the return of your product.
Please rest assured that we will continue to work hard to bring you a better experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I purchased the filters because it was implied by other reviews that they were just like the Berkey filters. I received them and they clearly are not of the same quality. I am returning them, but am told I have to pay for shipping. Deceptive practices for sure. Would not recommend this company.”
Dear Customer,
Thanks for your review.
We are sorry that this product did not meet your expectations.
Due to the different manufacturing processes, different cartridges may bring you different feelings. Please rest assured that our cartridges are made of premium filtration materials to ensure filtration performance. We look forward to bringing you a better water experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thanks for your review.
We are sorry that the product did not provide you with a satisfactory experience.
At Waterdrop we have a very customer friendly after-sales service and you may return the product if it does not work.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“Received the filters in the mail. Everything looks exactly the same as the OEM filters that I use with my LG refrigerator. Tried to install the first one and would not seat correctly. Tried several times, went online and viewed several videos to make sure I was not incorrectly attempting to install the filter. Looked closer at the nozzle on the LG filter and the Ecolife filter and they are completely different. I cannot use any of the filters I received as I looked at a second filter and they are all different from the OEM.”
Dear Customer,
Thank you for taking time to leave a review.
Please note that refrigerator that uses LT1000P usually has this issue due to its faulty receptacle, it's may NOT be caused by the filter.
If you would like to contact the team, we will be happy to assist and provide a satisfactory solution for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“Doesn’t work the way you market the product. It leaves water spots even thought it’s supposed to remove them. When I returned the product I only got half refund “because of your policy”. Terrible product and even worse customer service and company. Will never buy or recommend.”
Dear Customer,
Thank you for taking time to leave a review.
We are sorry that the filter did not meet your expectations.
With our very customer-friendly after-sales service, you may return the product within 30 days if you no longer need it. We will cover the return shipping costs for quality issues.
If you contact the support team, we will also be willing to provide you with troubleshooting to resolve the problem.
Please rest assured that we will work hard to make improvements and look forward to bringing you a better experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thank you for taking time to leave a review.
We are sorry that the filter did not meet your expectations.
The lifetime of the filters depends on 2 aspects: the elapsed time and the amount of water filtered.
If one of the two limit has been reached, the corresponding filter will need to be replaced.
Please note that due to the large difference of water condition in different areas, the actual lifetime of the filters may vary slightly and the actual situation shall prevail.
If you would like to contact the support team, we are more than willing to provide the troubleshooting and satisfactory solutions for you.
Please rest assured that we will work hard to make improvements and look forward to bringing you a better experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thanks for your review.
We are sorry that the packaging did not give you a satisfactory experience. Please be assured that we have forwarded your feedback to the relevant departments and will make improvements on it.
We look forward to bringing you a satisfactory experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“If I don't respond to the second review request. Don't send me another one. Obviously I didn't want to leave one. Since you are so persistent, you get a negative review.”
Dear Customer,
Thank you for the review.
I am very sorry to hear that you have experienced a problem with our review invitation.
Please rest assured that I have forwarded your feedback to the corresponding departments and we will definitely improve the invitation process. Hope to bring you a better experience.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I opted out from rviews and marked the sender as spam. But they keep bothering me. A filter is a filter, none better than another. The seller is the issue. This one is awful.”
Dear Customer,
I am very sorry to hear that you have experienced a problem with our review invitation.
Please rest assured that I have forwarded your feedback to the corresponding departments and we will definitely improve the invitation process. Hope to bring you a better experience.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi Mark,
Thanks for your review.
We are sorry that the filters did not bring you a satisfactory experience.
If you would like to contact us, we will be more than happy to engage with you further and offer proper help.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi Darn,
Thank you for your time to leave a review.
We feel truly sorry that the filter did not meet your expectations.
Please note that we have already responsed to your request and issued a full refund for your order.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“You are taking two weeks to send my order for a filter. This is not acceptable when most orders are filled in a day or two and never two weeks for a simple item.”
Hi Rodney,
Thank you for sharing your review.
We regret that the delivery time did not meet your expectations. Please rest assured that we have forwarded your feedback to the shipping department and will definitely deliver the package to you efficiently in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi James,
Thanks for your review.
We are truly sorry that the filter performance did not meet your expectations.
If you would like to contact the team, they will be happy to assist and advise.
We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“The filter worked well for a little while but now I cannot get the water dispenser to work. I think the water filter is clogged. I removed the water filter, put in a stopper and the water dispenser worked. Can you send me another filter?”
Dear Customer,
Thanks for your review.
We regret that the filters did not meet your expectations. If you would like to contact us, we would like the opportunity to troubleshoot this issue for you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer
Thanks for your review.
We are sorry that the filter did not meet your expectations.
Please rest assured that I have forwarded it to the technical team, and we hope to bring you a better experience in the future.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thanks for your review.
We are sorry that you are having a problem with the package.
Please rest assured that I have forwarded it to the shipping department, and we hope to bring you a better experience in the future.
Please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Paul,
Thank you very much for sharing your honest review with us.
We are extremely sorry for the bad taste issue you have encountered with your filter.
If flushing the filter did not work for you, please contact us at service@waterdrop-filter.com, we will be more than happy to help you out.
Kind regards,
Mia Lauren
Customer Service Rep.
