“I purchased four filters to fit into my Berkey. The website claimed they were the Aquacrest-BB9 filters, which I've purchased before and have been very happy with. Unfortunately, it looks like they're not Aquacrest brand - they don't say "Aquacrest" anywhere on the packaging and the taste of the water is bad. I've purchased a few off-brand filters in the past ten years and these are by far the worst. I can't recommend them at all. They make my well water taste like a chemical soup.
I tried reaching out to water-filter.com customer service and was ignored. Sadly, they're not shipping the product they're claiming to sell.”
Dear Customer,
Thank you for taking time to leave a review.
I have checked all of our systems and databases and I cannot find any communication from you, so that will be why you have received no response from us, we can be reached via live chat on our website, telephone, and email, can you please ensure you have emailed us at the correct address：service@water-filter.com？
Please note that the taste issue can be caused by various reasons.
If you would like to contact the support Team, we would like the opportunity to try to troubleshoot this issue for you. Please get in touch with us via service@water-filter.com and we will endeavor to help.
Please rest assured that we will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Ermest,
Thank you for sharing your honest review with us.
We are sorry to know that your didn't receive your order. According to the shipping status, it was delivered to your mailbox on May 17th.
Here is your tracking status:
2023-05-17 12:42
GREENCASTLE, PA 17225, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 12:42 pm on May 17, 2023 in GREENCASTLE, PA 17225.
If you still do not receive it, please feel free to contact us through email, we will surely help you out.
Kind regards,
Mia
Customer Service Rep.
service@water-filter.com
Dear Sarah,
Thank you for sharing your experience with us.
We apologize for the problem with your order and will assist you in resolving it as soon as possible.
Regarding the filter issue, would you mind sending us a few photos via email? Please send it to service@water-filter.com.
Kind regards,
Mia
Customer Service Rep.
Our support team will assist you with checking it.
“Water filter itself is fine, but I tried opting out of the dozens of marketing emails I'm getting and can't--the unsubscribe link is broken--so unless you want to get promotional emails for the rest of your life telling you you need a four pack of charcoal-lined fridge filters, I'd recommend not ordering from here.”
Dear Josh,
Thank you for sharing your review with us.
We apologize for the negative experience you had with the subscription, and we will certainly have the team double-check and cancel your subscription.
Please do not hesitate to let us know if you need any further assistance,
Kind regards,
Mia
Customer Service Rep.
“I never received the product. It was sent to Columbus, Ohio instead of Columbus, Indiana. The lady who received it called, took it back to FedEx, FedEx contacted me and said they could not forward it. So, I assume it went back to you. Please call, 314-630-3114.”
Dear Customer,
Thank you for taking time to leave a review.
We are deeply sorry to hear that you did not receive your package. Please note that we always arrange shipping according to the address on the order.
We take your experience very seriously and have already arranged a new shipment for you. Hope the new package will bring you a better experience.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“Received wrong fifters ànd the customer service representative argued that they were the right one even after sending photos no help at All will not recommend this company”
Dear Customer,
Thank you for taking time to leave a review.
We are sorry that this shopping experience did not meet your expectations. Please note that the difference in the model name of the cartridge is due to the fact that we have changed the name of some of our products, and it does not affect its compatibility. Please rest assured that we have a very customer-friendly after-sales service and if you are not satisfied with the product, you may return it for a refund within 30 days.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thank you for taking time to leave a review.
We are sorry that the product did not meet your expectations.
Please note that the cartridge should be fully flushed before use to obtain a better taste.
If you would like to contact the support Team, we would like the opportunity to try to troubleshoot this issue for you. Please get in touch with us and we will endeavour to help.
We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thank you for taking time to leave a review.
We are sorry to hear that you are experiencing some installation problems.
Please note that the chip inside the filter should face a certain side for the refrigerator to detect it.
Could you please refer to this method and try to install it again? Thank you for your time and effort.
If you would like to contact the support Team,we would like the opportunity to try to troubleshoot this issue for you. Please get in touch with us and we will endeavour to help.
We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thank you for taking time to leave a review.
We are sorry that this filter did not meet your expectations.
Please note that this model is NOT designed for TDS reduction. This filter can effectively reduce chlorine, taste and odor (those does not affect TDS level), while retaining minerals such as calcium, sodium, and magnesium, which are beneficial for human body.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“Customer service is horrible. I called to cancel my order before it shipped and they refused. Spent 30 minutes through the call center waiting line and only to be told I had to call back once I received the product (with no reason why they could not give me the return info now). I asked for a direct call back number so I did not have to wait through the call center again. The number they gave me routed me to the wrong call center and still waiting 30 minutes now. Still waiting. Looking to charge back due to not being able to get through”
Dear Customer,
Thanks for your review.
We feel truly sorry that this shopping experience did not meet your experience.
At Waterdrop, we have a very customer-friendly after-sales service. We apologize for not getting through to you in time due to the large number of calls coming in at the same time.
If you would like to contact the Waterdrop Team, we would like the opportunity to solve this issue for you. Please get in touch with us via service@water-filter.com and we will endeavour to help.
Please rest assured that we will provide a satisfactory solution for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Dear Customer,
Thanks for your review.
We are sorry that the item did not meet your expectations.
Please rest assured that I have forwarded your feedback to the relevant departments and we look forward to bringing you a better product and experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
