Dear John,
We are sorry for the unhappy experience you had with the filter lifetime.
Could you please let us know more details of the issue you have encountered with your filter? We will check for you accordingly.
We are be able to get reached through email service@waterdrop-filter.com or phone call 1-888-352-3558.
Kind regards,
Mia Lauren
Customer Service Rep.
“I was very disappointed with the filters. They are leaving the water tasting funny, even after following the prepping instructions. The original Burkey filters did not leave the water tasting funny after following the prepping procedure. We have left them in and tried cycling water through them several times hoping the taste would go away, but it remained. Could there be something wrong with the filters?”
Dear Customer,
Thanks for your review.
We are sorry that the filter did not meet your expectations.
Please rest assured that I have forwarded it to the technical team, and we hope to bring you a better experience in the future.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“It doesn't take any impurities or metals or minerals out of the water I have water spots all over the place doesn't even make a difference whether I use it or not not very happy”
Hi Danny,
Thanks for taking time to leave a review.
Please note that this item can filters out heavy metals, sediment, and other contaminants using its 5-micron filtration accuracy.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I did not get the water filter you said would work for my LG fridge! I sent them back with a request to send us the information correct one! Please look into this issue ASAP. Thanks, Nic”
Dear Customer,
Thanks for your review.
We are sorry that you are having a problem with the filter compatibility.
If you would like to contact the team, we would like the opportunity to try to troubleshoot this issue for you.
We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thank you for taking time to leave a review.
We feel truly sorry that the filter performance did not meet your expectations. If you would like to contact us, we would like the opportunity to try to troubleshoot this issue for you.
Please rest assured that we will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi Lori,
Thank you for your review.
Please note that we have already responded to your issue and eventually provided a refund for your order.
Your satisfaction is always our top concern.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thanks for your review.
We are sorry that you are having a problem with the package. If you would like to contact us, we would like the opportunity to try to troubleshoot this issue for you. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I will be much more careful when ordering replacement water filters for our fridge in the future.. I will not try and get a so called compatible filter again. I thought I was careful to get a filter that would fit.. it did not. So I’m not sure how to return it... I’m out the money it cost. Very disappointed.”
Hi,
Thank you for tacking the time to leave a review.
I am so sorry that the filter is not compatible tiwth your refrigerator.
Could you please contact us to give our team a chance to help you with it?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi Paul,
Thank you for taking the time to leave a review.
Could you please contact us so that our team can provide more prompt and accurate assistance to you?
Looking forward to your reply.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“This was the wrong filter even though you are selling it as if it is. The filter did not fit and it broke my new fridge. I had to call the person put to fix it. Thank goodness it is under warranty. I tried to get on the web site so I could work on getting my money back. I wrote you all an email and I got no response. I wasted 60.00 for the price of 5he filters plus the time I had to take off work so my fridge could get fixed. I am very disappointed and will never purchase from this company again!”
Hi,
Thank you for taking the time to leave a review.
I am so sorry that you didn't receive our response. I have checked all of our systems and databases and only one email from you requesting us to cancel your order is found.
We sent two emails to you and asked you to whitelist our service email address, but didn't receive any response.
Could you please contact us to give us a chance to solve the problem for you?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“First filter hardly gave me 5 gallons of water and then water stopped pouring. I have to replace with second and now second is pouring at very low pressure. And it’s hardly 5-6 gallons after second filter. Totally wasted money.”
Hi Shahid,
Thank you for taking the time to leave a review.
Please note that your problem is usually caused by the installation which our LT1000P users often to encounter.
Could you please contact us to provide more details? Our team will be very happy to help you with it and will provide continuous assistance for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi Pasty,
We are truly sorry that you have not received the package yet.
Please note that the tracking information indicates that the package was delivered:
Goodman, MO, US Jul 16, 2022 10:05 AM Delivered
In order to help you find the package, we offer you these solutions:
1. Could you please check if this is the shipping address you expected? Thank you:
Pj ranch
279 caler road
Goodman, Missouri, 64843
2. Could you please check your Mailbox/Garage, and ask your neighbor/family/friends/colleague for the package?
We have noticed that many customers have found their packages this way.
3. If that does not work, could you please contact the logistics service provider/local post office via this number? Thank you.
TEL:
FedEx 1-8004633339 / 1-8002474747
Your package's tracking number is 61290983103723617577
Contacting them is usually the fastest way to get more information about your package.
If you could not solve the problem with these solutions, please let us know.
Thank you very much for your understanding.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi dear customer,
Thanks for your review.
I noticed that your shipping address belongs to a remote area, and there's something wrong with your shipment so that your package was delayed.
I am so sorry about that and we will continue to make improvements to give our customers a better purchasing experience.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“These filters arrived with no return address so I couldn't be sure they were from Water-Filter, but they later confirmed they were. But no labels or sizes displayed on the obviously 'made in China' product.”
Hi Debra,
Thanks for your review.
Normally, each product delivered to our customers should be labeled and there should be some details including the size on it. Could you please provide us some pictures of the product to let us give you a satisfactory solution?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi,
Thank you for reading my message.
From the experience you shared, I understand that you are experiencing an issue with our filter; please accept our sincerest apology for the inconvenience caused.
Please note that we have already sent an email to you, could you please check the inbox?
Thank you for your time and effort; please rest assured we will offer further solutions upon your reply.
Looking forward to your reply.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi,
Thank you for reading my message.
From the experience you shared, I understand that you are experiencing an issue with our filter; please accept our sincerest apology for the inconvenience caused.
Please note that we have already sent an email to you, could you please check the inbox?
Thank you for your time and effort; please rest assured we will offer further solutions upon your reply.
Looking forward to your reply.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi,
Thank you for reading my message.
From the experience you shared, I understand that you are experiencing an issue with our filter; please accept our sincerest apology for the inconvenience caused.
Please note that we have already sent an email to you, could you please check the inbox?
Thank you for your time and effort; please rest assured we will offer further solutions upon your reply.
Looking forward to your reply.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi,
Thank you for reading my message.
From the experience you shared, I understand that you are experiencing an issue with our filter; please accept our sincerest apology for the inconvenience caused.
Please note that we have already sent an email to you, could you please check the inbox?
Thank you for your time and effort; please rest assured we will offer further solutions upon your reply.
Looking forward to your reply.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi,
Thank you for reading my message.
From the experience you shared, I understand that you are experiencing an issue with our filter; please accept our sincerest apology for the inconvenience caused.
Please note that we have already sent an email to you, could you please check the inbox?
Thank you for your time and effort; please rest assured we will offer further solutions upon your reply.
Looking forward to your reply.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I contacted customer service before I order to see if filter was 20 Microns what I received was 5 µm in order to return I would have to pay postage I’m not satisfied with your customer service”
Hi,
Thank you for reading my message.
From the experience you shared, I understand that you are experiencing return issue with our filter; please accept our sincerest apology for the inconvenience caused.
Please note that we have already sent an email to you, and offer further solution.
Could you please check the inbox? Thank you for your time and effort.
Please rest assured that we will try our best to provide satisfactory after-sales service for you.
Looking forward to your reply.
Kind Regards
Mia Lauren
Customer Service Rep
