“A little cheaper than the GE brand and works just as well. The real advantage? IT DOES NIT SHUT DOWN YOUR WATER/ICE DISPENSER WHEN SIX MONTHS ARE UP!!! In other words it is not hold your system hostage like the GE filter does. That alone is reason enough to buy this”
Hi,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
Kind Regards
Mia Lauren
Customer Service Rep
“The Ecolife filter fit my Samsung refrigerator properly and appears to be performing well. Just checking to see if it remains effective for 6 months. If it continues to work well, I’ll definitely make an annual purchase.”
Hi,
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Kind Regards
Mia Lauren
Customer Service Rep
“I placed an order for replacement filters and received an email stating that you would let me know when it shipped. When it had been over 2 weeks with no further notice, I contacted customer service. They replied in agreement that the order had not been filled and they would resend the order. I then heard that the filter was out of stock. I was given a credit (otherwise your review would have been lower). However, I should have been notified that the item was out of stock in a day or two, not weeks later after I had to contact you.”
Dear Mary,
We apologize for the poor customer service you received regarding your order update. Your suggestion has already been forwarded to the appropriate department, and we will ensure that our customers are informed promptly if their orders cannot be shipped within the timeframe we have promised.
If there is anything we can do to win you back, please let us know.
Sorry again for the inconvenience.
Kind regards,
Mia Lauren
Customer Service Rep.
1-888-352-3558
service@waterdrop-filter.com
Hi,
You've left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We're grateful that we had the opportunity to serve you.
Kind Regards
Mia Lauren
Customer Service Rep
“I was worried this website wasn’t legit because the water filter price was so much better than anything else I could find. But my water filters work great!”
Hi,
Your comments have been shared with our entire team. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.
Kind Regards
Mia Lauren
Customer Service Rep
